Gogoprint Singapore Reviews

Name: Gogoprint Singapore
Rating: 3.40

3.4 Rating 86 Reviews

62 %

of reviewers recommend Gogoprint Singapore

Company Reviews

Questions

Metrics

3.4

Based on 86 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

+6531593042

Email:

info@gogoprint.sg

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Gogoprint Singapore 1 star review on 20th November 2023

Anonymous

Gogoprint Singapore 1 star review on 19th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The name card print a lot of issues”

Helpful Report

Posted 5 years ago

Hi Ayumi, We have received your feedback and we apologize that the quality of the printed cards were not up to your expectation. We will contact you during business hours tomorrow to help rectify and resolve this issue. Regards Gogoprint team

Posted 5 years ago

“Utter disappointment. Got tricked twice by such a "professional" company. 1) They simply misprint my stickers. Both of the stickers had distinct designs. Simply got a refund afterwards. That is fine, so I gave them a second chance. 2nd time I didn't give a chance for them to trick me. 2) I gave them 3 different resolutions for my bookmark designs. 1000dpi, 600 dpi and 300 dpi. Despite giving them three different DPIs, the artwork is still below 300dpi. So, the support team called me. Tina spoke to me how about the difference between DPI and PPI. So I understand what she wants to portray. So, I did my research on YouTube on how to change the DPI on photoshop. So, I did not do anything wrong. I simply followed the same thing. Guess what, Tina giggled while explaining my thought process. Disrespectful. Afterwards, she called a Malay guy trying to explain the things that Tina had already explained. He explained what DPI is. Come on, I am not that illiterate for me to get a direct translation of "DPI". After both of them convincing me that despite me changing the DPI, it will still be lower than 300 and I will receive NON-PIXELATED bookmarks. I trusted them. Well, I received a pixelated bookmarks. The quality team did not do a perfect job. Disappointed with the customer support and production/quality team. Think twice before buying from GoGoprint SG. Looks can be deceiving. Peace.”

Helpful Report

Posted 5 years ago

Dear Saif, Thank you for taking the same to share your experience with us, We apologize that the latest prints were not up to your expectation and we will do our utmost to rectify this. We have also received your email on this matter and we'll be in touch with you soon to resolve this. best regards, Gogoprint

Posted 5 years ago

“Gogoprint is just a printing platform, they outsource all the order to different company. That's why you wont get the same result everytime you print.”

Helpful Report

Posted 5 years ago

Hi Jessica, That is correct. We are a platform and collaborate very closely with different printing suppliers. Our close working relationship with partners reflects our 100% commitment to delivering high and consistent product quality and making the life of SMEs easier. Could you please share your order number and let us know exactly what went wrong ? That way, we can hopefully correct any mistake and take the appropriate measures to ensure that it doesn't happen again. Kind regards, Gogoprint

Posted 5 years ago

“If only I could give 0 stars. The namecards I got looked as if the printer ran out of ink and admin if they butcher knifed it. Horrible. Will never approach them for any services. Fast? Yes. Cheap? Yes. But indeed you get what you pay for.”

Helpful Report

Posted 5 years ago

Hi Pei Qi, We apologize that the printed items are not printed to your expectation, we have received your email on the feedback and we're looking into it. We will give you a call shortly to help rectify this. thank you, regards, Gogoprint team

Posted 5 years ago

“Other than the small issue I found on the envelope I purchased, everything is nice and the staff is very friendly.”

Helpful Report

Posted 5 years ago

“My name cards printed with them look like running out of ink. I submitted the art work in their website and the artwork is beautiful. I asked them to reprint. They kept asking me to help them find the problem when the printed name cards are so different from the original art work in terms of colours. It's such waste of my time. Then, I never heard from them again. I guess they just used finding a problem to delay the reprinting so I would give up asking them to reprint my name cards. And yes, they lose me as a customer.”

Helpful Report

Posted 4 years ago

Greetings Laura, We apologize that this issue took a while to be resolved as we needed to ensure that even with a reprint the same issue will not reoccur. We will contact you shortly to provide you with an update and resolution to this matter. thank you and best regards, Gogoprint team.

Posted 4 years ago

“The account manager Yang Choo gave many wrong information. My 15K money packets were delivered to the wrong address! In addition they dont provide test print and the printed copy quality was terrible. colour was faded. Best of all their manager Julie F. did not follow up with my complaint. i will never engage this weak company anymore.”

Helpful Report

Posted 4 years ago

“delivery was efficient. Thank you gogoprint.”

Helpful Report

Posted 5 years ago

Hi there, We're sorry to hear that your experience with Gogoprint was worth only a "3 stars" review. Could you please let us know, how we can work on improving our service? We take customer satisfaction very seriously, and are fully committed to continuous improvement. Thanks in advance for your help, Gogoprint team

Posted 5 years ago

“Very high quality work and easy to collaborate with. Topped-up with before time delivery. Thanks.”

Helpful Report

Posted 5 years ago

“Very efficient! Very quick in responding to artwork & printing. Delivery is very swift and always earlier than selected date & time!”

Helpful Report

Posted 5 years ago

“User-friendly website and prompt service, response and delivery. Thank you Gogoprint!”

Helpful Report

Posted 5 years ago

“Good advise on how to customize own name card. Fast service. Cheap in price and good aftersales follow up.”

Helpful Report

Posted 5 years ago

“Good quality stickers. Will definitely order again! Just that the delivery wasn't on time.”

Helpful Report

Posted 5 years ago

“Fast, good price and quality”

Helpful Report

Posted 5 years ago

“the outcome of the print is nice and prompt delivery too”

Helpful Report

Posted 5 years ago

“Good quality and affordable”

Helpful Report

Posted 5 years ago

“Good customer service with prompt replies. Delivery was fast too. Stickers quality was good. Overall experience is really pleasant :)”

Helpful Report

Posted 5 years ago

“professionally handled. love it”

Helpful Report

Posted 5 years ago

“The website was particularly informative and easy to understand, which made it straightforward and easy to receive what I wanted without needing human intervention. This should be the way forward.”

Helpful Report

Posted 5 years ago

“Even though, was told that the resolution was poor, after printed out, it looks OK. I am satisfied with the service.”

Helpful Report

Posted 5 years ago

Gogoprint Singapore is rated 3.4 based on 86 reviews