“The first car offered was badly damaged which was not shown on their initial paperwork of existing damage. It also has a torn tyre and was not roadworthy. The second car offered at the last minute, not by the main office but the guy in the pick up area did not have damage paperwork ready so we didn’t get anything written. He said the car was perfect. Already growing dusk I pointed out some scuffs and scratches and he took some photos but said other things I pointed out were not worth photographing. We expected the damage report to come by email but it never did, only the damage report for the first car which had been rejected. We emailed and phoned numerous times but never got a satisfactory response and generally no reseat all. Needless to say, when we returned the car they claimed we had damaged it which we know we didn’t. It had been parked on our drive for the entire time save driving to and from the airport. Weeks later we remain in dispute with this company. They apparently rely on people taking out their exorbitantly expensive insurance and then claiming back for damage which they allege has been caused. Never, never again.”
“Collected at Barcelona airport. First car was so damaged and had a torn tyre so was rejected. Second car didn’t have all the necessary paperwork and we still have not received it despite many phone calls and emails. Still in dispute with Goldcar who tried to say we had damaged the car when we certainly do not. Will NEVER USE THEM AGAIN and advise others to avoid them at all costs.”
