goodereader.com Reviews

1.3 Rating 12 Reviews
8 %
of reviewers recommend goodereader.com

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Anonymous
Anonymous  // 01/01/2019
been dealing with goodereader for about 5 years off and on. they have a 24 hour phone number whuich is nice cause you can always talk to someone live! thanks for the videos guys!
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Posted 3 years ago
Pathetic business and pathetic manager name jim. Simple cancellation request. I was told i should think about how their wife and children would be sad. ?? Right. Doesnt make sense at all
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Posted 2 months ago
Truffatori!! Prodotto arrivato dopo un mese e mezzo, prodotto sbagliato, richiesto il reso, non mi dicono dove rispedire il pacco!! L'assistenza mi risponde, ma appena richiedo il reso non risponde più (provato via sito, via msg, via mail, via customer care)
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Posted 3 months ago
Bought a cellphone holder for 25.98 It was not as described and sent back for a refund which the listing says "30 day refund" I was sent a refund of 5.99 so they charged me 19.98 ti return. This is not a company you want to deal with.
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Posted 5 months ago
Magnet can’t hold the phone . When I email them. It’s rejected. Their mail box is full. Probably from unhappy customers
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Posted 5 months ago
I purchased a Kindle Paperwhite and a cover. I received just the cover. It’s been 2 months and I still can’t get my money back or the actual Paperwhite. PayPal hasn’t been able to solve this issue. Never buy from GoodEreader!!!
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Posted 9 months ago
I preordered an expensive e-ink monitor (25") on their site and they sent me a much cheaper 13". I talked to them and returned the 13" one. It did take a while for the 25" inch to be available on the market elsewhere, but they don't respond to my email anymore. Basically they charged my $1800 and didn't send me anything. Please stay away from this company to save yourself money and time.
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Posted 1 year ago
Absolutely terrible company. Late on shipment. No regard for customer service. Rude replies.
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Posted 1 year ago
ordered a device form best friend birthday. After 1 week having no news I wrote and they told me they would deliver in 1 week. (meanwhile in their site they declared to be shipped after max 5 days). I had to cancel the order, they promised that refund was approved and money should be back to my credit card in 48 hours. now 4 days have gone and there are no money and no answer to various email i sent to have explanations . Stay away from this site !
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Posted 2 years ago
Their ads look great but not their services. Even if the reason you want to choose them is they seem to be the only one has that particular product you are after, be patient and wait for a few months and buy it from a credible shop. Because it's very likely you will not get your order after waiting for a few months anyway. In my experience, I ordered a mobile on 4 Oct from them, they only started to process it two weeks later 17 Oct. Another two months passed by, after multiple following-ups with them, I still didn't get the phone. They refunded me on 16 Dec, but deducted the shipping fee. I ordered the same phone from CECT-SHOP (https://www.cect-shop.com/), the order was processed on the same day. A week later, I received the phone and they only charge half of the global shipping fee. Comparing GoodEReader and CECT-SHOP, I'd say CECT-SHOP delivered a very professional, speed deal while GoodEReader acted exactly the opposit: * GoodEReader claims it sells eReaders with global quick shipping on all orders. Yet, I waited for 2 months and received nothing and have to pay the shipment cost. GoodEReader used normal post and charged USD $29, while CECT-SHOP uses DHL only charged USD $12. * GoodEReader's shippment staff Jon claimed they have been in this biz for 12 years and ship over 120 mobile orders each week. Yet, he arranged the shippment twice (According to him. He did not provide a tracking number for the 2nd attempt when I asked him multiple times), without checking with the post service provider if mobile is acceptable and both got returned. I don't understand how this can happen but it is obviouse it's not his or his company's concern. Because, Jon 'pointed out' that the purchase agreement says no post charge will be refunded and 'if English is not your first language, there will be a lot of internet translation add-ons can easily help you understand the agreement'. On the contrary, CECT-SHOP provided very clear and detailed info in each step and keep you updated every step, so you know how many steps are ahead, on which day and who to speak to if you have any questions. I was very impressed with how considerate they are as you can see they really put themselves into the customer's shoes * GoodEReader's staff are very unhelfpul and untimely in their responses (if they respond at all), while CECT-SHOP's staff responded with very helpful info the next day after the question was raised - and this is after the order was received - CECT-SHOP emails you to invite you to ask help if you had any trouble using the phone. GoodEReader? You'd imagine they would do things more professional when the first shipment was returned. I even asked Jon when he proposed to take another way to send it again: 1. Are we sure this 2nd option will not be returned as the first one? 2. How long does it take? He said it will take 3 days only. When I followed up with him on the 4th and 5th day and asked him about the tracking number, he finally told me it was returned again. This time I never even saw the tracking number. The conclusion is, if you don't want to waste time, money and good mood, avoid GoodEReader by all means. There are many credible shops out there.
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Posted 3 years ago
Their ads look great but not their services. Even if the reason you want to choose them is they seem to be the only one has that particular product you are after, be patient and wait for a few months and buy it from a credible shop. Because it's very likely you will not get your order after waiting for a few months anyway. In my experience, I ordered a mobile on 4 Oct from them, they only started to process it two weeks later 17 Oct. Another two months passed by, after multiple following-ups with them, I still didn't get the phone. They refunded me on 16 Dec, but deducted the shipping fee. I ordered the same phone from CECT-SHOP (https://www.cect-shop.com/), the order was processed on the same day. A week later, I received the phone and they only charge half of the global shipping fee. Comparing GoodEReader and CECT-SHOP, I'd say CECT-SHOP delivered a very professional, speed deal while GoodEReader acted exactly the opposit: * GoodEReader claims it sells eReaders with global quick shipping on all orders. Yet, I waited for 2 months and received nothing and have to pay the shipment cost. GoodEReader used normal post and charged USD $29, while CECT-SHOP uses DHL only charged USD $12. * GoodEReader's shippment staff Jon claimed they have been in this biz for 12 years and ship over 120 mobile orders each week. Yet, he arranged the shippment twice (According to him. He did not provide a tracking number for the 2nd attempt when I asked him multiple times), without checking with the post service provider if mobile is acceptable and both got returned. I don't understand how this can happen but it is obviouse it's not his or his company's concern. Because, Jon 'pointed out' that the purchase agreement says no post charge will be refunded and 'if English is not your first language, there will be a lot of internet translation add-ons can easily help you understand the agreement'. On the contrary, CECT-SHOP provided very clear and detailed info in each step and keep you updated every step, so you know how many steps are ahead, on which day and who to speak to if you have any questions. I was very impressed with how considerate they are as you can see they really put themselves into the customer's shoes * GoodEReader's staff are very unhelfpul and untimely in their responses (if they respond at all), while CECT-SHOP's staff responded with very helpful info the next day after the question was raised - and this is after the order was received - CECT-SHOP emails you to invite you to ask help if you had any trouble using the phone. GoodEReader? You'd imagine they would do things more professional when the first shipment was returned. I even asked Jon when he proposed to take another way to send it again: 1. Are we sure this 2nd option will not be returned as the first one? 2. How long does it take? He said it will take 3 days only. When I followed up with him on the 4th and 5th day and asked him about the tracking number, he finally told me it was returned again. This time I never even saw the tracking number. The conclusion is, if you don't want to waste time, money and good mood, avoid GoodEReader by all means. There are many credible shops out there.
Helpful Report
Posted 3 years ago
I pre-ordered a remarkable 2 with these gents. Their customer service responses were completely unpolite, anytime I would seek updates. Example: "remarkable 2 only ships in July, no updates to give" simple, just like that. When remarkable announced they were postponing the launch of remarkable 2 for 3 months I contacted their customer service and their level of unprofessionalism, rudeness, and unprofessionalism was this: THEM W t f are you talking about? If you want to cancel, you can cancel. Lol, legal action and indemnity. Theres no legal action on 600$ We sell over 100 shipments per day. Amounting to around 34,000$, we don’t care about your 600$ order being canceled Stop using fancy terminology. We are not remarkable we said You have been refunded and are now banned from all Goodereader services ME If not, I will seek legal action and indemnity against you based on your terms of service and disruption of dates of shipping. Moreover, the provider of the product is accepting refunds. These are your terms of use: 6. OUR REFUND POLICY Since our Blog is offering non-tangible, irrevocable goods we do not issue refunds after the product is shipped, which you acknowledge prior to purchasing any product at our site. Please make sure that you’ve carefully read ‘sources available’ section. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis at our sole discretion. The deadline for any refund claim is one week after the delivery date. The refund is issued to you after we receive a Waiver of Copyright signed by you. This is a required condition. More than 3-month delay is a considerable change in the pre order product purchase. ME Can you please confirm? Duarte Ramos THEM ...No Response for another day... ME So you do not accept cancellations of orders? Duarte Ramos THEM We are not Remarkable. ME I have contacted remarkable and, yes, they accept refunds and cancellations of pre orders. Can we proceed please? THEM ..... No response for a day..... ME Ok Thanks. Can we apply for full refund? They are accepting it on remarkable page. THEM We should be able to get you out in Nov 😊 THEM I will forward this to the shipping department for an ETA. ME Can you tell me the batch number of this order? THEM The Remarkable 2 was delayed by 3 months. ME Hello Can you please update me on the status of this order? 222350 Thanks
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Posted 3 years ago
goodereader.com is rated 1.3 based on 12 reviews