GoSmokeFree Reviews

2.4 Rating 26 Reviews
35 %
of reviewers recommend GoSmokeFree

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Anonymous
Anonymous  // 01/01/2019
Would give a 0 as they do not give any after sales service whatsoever. Do not buy from this company.
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Posted 6 years ago
Absolutely the pettiest people I've ever known. Sold me a UK made bottle of liquid that had no expiry, no barcode and no batch code, like all the other bottles I have from the same manufacturer. Told me they would need to have it back to examine it, but I would need to pay the postage, then instead of giving me the money back, they would give me 3 bottles of their utter trash omg liquid to reimburse me. Said no, took it to PayPal. Then they told PayPal they would refund me for all 3 items I bought, knowing fine I had already used one of them and that would give them another excuse not to refund me. Said I didn't want to send back the other two items, basically laughed and said too bad. So had a chat on the phone with PayPal, told them what was going on, guy took 2 minutes and closed the case in my favour, said keep the stuff and have me back my money. His words were gosmokefree are "being unhelpful, messing you around, and are just trying to be tricky over this". Should have known better after reading the answers they give people on trustpilot, they are always right and customer is always wrong. They sell out of date liquids that are 10 months past their expiry date too, with the well used lie that, "American juices don't have expiry dates". Funnily I have 26 bottles of liquid in my house right now from 7 different American companies and they all have expiry dates. Seriously bad attitudes from all of their staff, expensive for a lot of stuff too, loads of the shortfills they sell can be bought for less in plenty other websites. Never again, gave them one chance and they don't get another, too many vape sites nowadays to put up with shady companies trying any trick possible to avoid refunding money when they sell fake goods.
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Posted 4 years ago
Don’t buy from this company! I bought 30 vape juices, most wouldn’t work, out of date and congealed, I complained and they won’t allow me to exchange them! Terrible service, they sent me faulty goods and won’t do anything about it!! Buy elsewhere
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Posted 7 months ago
Received faulty e cig battery sent back Despite 4 emails to get a refund ..no response Had to open a claims with PayPal to get my money refunded Seller did not respond to PayPal.. money now refunded via PayPal Terrible service Would NOT use this company
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Posted 11 months ago
Same experience as other reviewers, faulty items sent. Eventually got them replaced (took weeks) but they never refunded the return postage they insisted I paid before looking at faulty vape. Even after numerous emails from me and empty promises from them.
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Posted 1 year ago
Be CAREFUL! … I was very excited to discover this site and recommend it to all my friends due to fast delivery and great prices. I ordered around 24 lemon tart liquids and some other flavours from different brands. The other flavours were absolutely fine but the lemon tart ones ("Point Ohms 5"), of which I had 24 bottles, turned out to be almost BLACK in colour, like a dark brown burnt colour, and they tested like burnt tar, absolutely unusable. I contacted customer services about it as I've never seen anything like it and they said I need to pay for postage to send them back. It was not my fault that the liquids are completely spoilt and faulty. I don't know how or where they were stored but they're all for the bin :( I asked three of my friends to try them and they all had to spit out the disgusting taste after one try so believe me, it's not me being fussy or difficult. Those liquids are vile and probably a health risk too. I'm hugely disappointed and this is the first negative review I have ever left about anything so I think it says something. Not recommended.
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Posted 1 year ago
Scratched faulty vape..expired luquids !! Some dont even have box and no expiry date on them at all..no communication from them if you want return..and policy is joke ..reported to my bank as a scam .which this is scam.and to the consumer council..absolute joke these clauns..stay away..this is just ridiculous and pathetic company desperate ro sell something..it eoesnt matter if it kills you..cant give them zero stars but thats what it is.
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Posted 1 year ago
Awful company, sells faulty vapes If I could give this company 0 stars, I would. I never write reviews but feel the need to in the case to warn other customers. They deliver faulty vapes which do not work. When you report this, they dispute what you say. I even sent the faulty vape back and without any information or note, they just sent it back to me. Avoid purchasing from this company as if you also receive a faulty vape, they will not help you. Elissa in particular is rude
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Posted 1 year ago
Sent me a vape with the wrong coils and no battery and customer service have been really quite rude and unhelpful - even telling me to go to amazon to buy a battery. AVOID!
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Posted 2 years ago
AVOID!!! Scammed me selling me faulty vapes then when i showed the proof of the fault they told me they cant do anything about it?! Absolute joke of a company they need to get reported, as ive seen from the other reviews im not the first to be scammed either. Do not use!!!
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Posted 2 years ago
Avoid this company at all cost. They are basically scammers. They sent me a completely different product to the one advertised and shown on their website. They won’t except a return and their customer service is ridiculous!
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Posted 2 years ago
Initially really helpful, returned a battery from a new tank that stopped working almost immediately. Offered to reimburse postage with liquid to cover. Sent back original battery showing it working but it only worked for one evening. Returned but they said couldn't do any more as had a video clip showing it working. Why would a customer return something that's working. Chris was helpful but manager basically said tough. Will never buy from them again and still need to buy a new one.
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Posted 3 years ago
Out of date liquid sold, no refund and poor customer service. Stay clear of them! Cowboys
GoSmokeFree 1 star review on 25th February 2021
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Posted 3 years ago
Do not buy off this company, same as other reviews, faulty product, sent back to be looked at and was promised to be reimbursed with products for my postage, Nothing!! Item was sent back still broken and nothing down on money now from postage, avoid this company!!!! do not buy from them.
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Posted 3 years ago
Ordered twice from these and both devices were faulty, in both instances I was told to pay the return postage and if devices tested as faulty I'd be reimbursed, they were BOTH tested faulty and it ages, a lot of hassle and them ignoring my emails but finally i got refund for devices only not the return postage, numerous emails to them asking for post refund but they just Fob you off, all the time. Not only that with the 2nd order I returned some unwanted coils in the same package (I'd ordered wrong ohms by mistake) Chris said it would be OK and they'd refund for the coils as long as intact) He said never received their end so no refund, they were sent in the same package as the faulty device they'd got Ok. Lame just lame. Never ever again will i use these.
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Posted 3 years ago
They haven’t sent me my order and haven’t replied to my emails I think they are all crooks do not trust this company avoid at all costs If I receive my order I will take this message down
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Posted 3 years ago
Bought a Lotus RTA tank, £5 off retail price, with 3 free e-liquids! Arrived next day, with tracked DPD postage. This is the best service and value I could've asked for. Will be using this site again!
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Posted 3 years ago
If there was a 0 I would of gave that. Sold me a dodgy broken product. Can not get a refund. Staff has attitude. Ridiculous company stay away or be scammed with a bad product. I paid 120 for my and my partners e cig ended up having to buy a new ones from Totally Wicked which are amazing by the way for 140 same product but the correct could they set up everything for you and all there e liquids made in UK and are health and safety inspected. Moral of the story gosmokefree never use again.
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Posted 6 years ago
GoSmokeFree is rated 2.4 based on 26 reviews