Gourmet Basket Reviews

4.6 Rating 6,685 Reviews
92 %
of reviewers recommend Gourmet Basket
4.6
Based on 6,685 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5

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I purchase gift hampers online often and sometimes for interstate deliveries. This company let me down. Order placed at 2:23pm Tuesday, delivery showing on order (for Brisbane inner city address as receiver) as Wednesday 29th. As at 4:30pm Wednesday I called this company to enquire what happened as the tracking showed the shipping label had been created at 3:31pm Wednseday (24hours afeter I placed the order) and Aust Post tracking shows awaiting to receive the package. Customer service advised that she was not able to locate my order and will call me back. Her return call she advised that my order (place at 2:32pm Tues) had missed the cut off time of 3:00pm and was shipped early this morning. I challeged her dishonest reply as Aust Post shipping shows it was not received, label created only and she said that "due to Christmas back log the orders are delayed" I reminded her that it is only 29 Nov and Christmas is 4 weeks away. Tracking shows my package has not been received by Aust Psot as at 4:40pm the day after order placed. Order shows delivery date 29th Nov. Do not use this company if you are hoping the hamper to be delivered. Especially do not use in December as they can not handle orders placed in November and will blame delys due to Christmas back logs. I can highly recommend The Hamper Emporium for quality, reliable delivery and customer service.
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Posted 3 months ago
I couldn’t be more disappointed with this company. I ordered a hamper for my daughter to be delivered on her birthday. She had just broken her leg and she was alone. I wanted to cheer her up. When the gift had not arrived on her birthday I rang and the person I spoke to was quite disinterested in the problem. I suspect the order had not even been processed yet they took my money as soon as I ordered. The hamper was delivered 4 days after her birthday. If they cannot deliver on the preferred date they should say so. I would have cancelled my order. Finally, they have said they will refund the delivery fee which is minimal. They have the audacity to send emails thanking me for my business and including the statement “ Shop today and schedule your delivery for the day of your choice” .This company is very unreliable and I would not recommend it to anyone. There are better choices out there.
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Posted 5 months ago
We received the sympathy hamper ("forever in our hearts"). The produce we received was or poor quality. Something you could buy from a $2 shop. There were two plastic flower pots. (Value less than $2), a tiny sympathy paper book (about 2 inches square), and valued at about 10 cents. A metal phot frame that you could buy from a cheap gift shop or even Kmart. The total value would have been less than $10 retail. If you are looking for a sympathy gift, you would be better to buy a card and write a note, it would be more meaningful, and better value for money. I would never buy from this website knowing the quality of their product.
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Posted 6 months ago
I am pleased to express my satisfaction with this outstanding product. It has left quite an impression on me! The expedited delivery, complete with tracking, ensured that I received it in a timely manner. The exceptional quality of the champagne and the assortment of chocolates in the mix box are worth noting. I am so impressed that I feel compelled to send a gesture of appreciation in the form of a gift. Without hesitation, I highly endorse this product to others.
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Posted 7 months ago
Bought this as a gift for a friend, the robe is SO SOFT. Must admit I was surprised that there was only 2 products in it because it kinda looks like there’s 4 from the way they’ve displayed it. However that’s on me for not reading it more thoroughly. The products are nice and the gown is divine and a large size for extra comfort and snug. I also added wine as an extra which was nice. It comes so beautifully presented too. Looks and feels luxe. Thanks Gourmet Basket!
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Posted 8 months ago
Yes my family loved there gourmet basket there was something in there for everyone and I’m sure we will be visiting gourmet again thank you so much Shirley bowers x
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Posted 9 months ago
We bought a small basket for my mum-in-law. She isn't a fussy or high-maintenance sort, so small and simple suited her well. She would be too polite to say she hated it (lol), but she was very effusive with her thanks! I am also very grateful for your quick delivery. Given the time of year, I was not expecting such promptness. Thank you for your services.
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Posted 9 months ago
It was fantastic to find such a variety of gourmet baskets to choose from. A huge range of products and pricing made buying special gifts for different work colleagues very simple. Highly recommend the vast options available to choose from.
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Posted 9 months ago
The process of organising a basket for an interstate delivery was pretty easy using the website, this was for a member of the team whose mother had passed away, and the selection of wine and crackers meant that they could take the opportunity to sit and reflect on her life together over a wine.
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Posted 9 months ago
My son was very happy with my selection and the qualities of presentation
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Posted 9 months ago
My daughter-in-law was overjoyed to receive the basket. Thank you for your service.
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Posted 9 months ago
Champagne basket arrived with a bottle smashed. I had to go out of my way to click and collect a replacement and had to ask for the delivery fee on the initial order to be refunded. I also returned the unbroken bottles and chocolates. The worker didn’t offer an apology or any sort of compensation for my troubles. Not happy with the service.
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Posted 9 months ago
They loved it!
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Posted 9 months ago
My brother loved his gift. Thank you 😄
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Posted 9 months ago
Ordered Thursday, delivered Friday My mother was very happy, thank you
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Posted 10 months ago
I bought the Mothers day Gourmet Basket it arrived on time and my Mum was extremely happy and suprised with it.. It was great value for money and beautifully presented..
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Posted 10 months ago
I received a different bottle of wine than what I had chosen.
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Posted 10 months ago
The Sauvignon Blanc and Sweet Hamper were beautifully presented in the gift box!
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Posted 10 months ago
I ordered at late notice for mothers day on Thursday from Melbourne and it arrived on Friday… the customer service lady could not have been more friendly or helpful.
Gourmet Basket 5 star review on 18th May 2023
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Posted 10 months ago
They did not receive the gift basket- very disappointing
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Posted 10 months ago
Gourmet Basket is rated 4.6 based on 6,685 reviews