“Thankyou for our delivery it is perfect. The delivery man Scott was so helpfull and took our grass around the back I am disabled and he was a great help”
“PAY A LITTLE MORE AND GO TO A BETTER COMPANY. GRASS247 ARE FULL OF LIES AND EXCUSES THEY CAN NOT GET A DELIVERY TIME RIGHT OR A DELIVERY AND THE BEST THING IS THEY ARE FULL OF LIES AND EXCUSES WHY!!! THEY HAVE YOUR MONEY AND DONT CARE!!! AVOID AND GO SOMEWHERE MORE PROFESSIONAL.”
“I ordered artificial grass to cover the area of 5m x 7m, because they only do sizes 4m or 2m. To cover the area and minimize waste I ordered
4m x 5m
4m x 3m
2m x 3m
But when it was laid the grass where different colours, when I emailed to complain they replied "we cannot guarantee same colour as it was cut out from different roll"
(I ordered same product same time)
Utter nonsense I can't believe they don't have a coding system in place?”
“Have used this firm twice now. Delivery good but you have to help as grass heavy and only one delivery man to unload. No pegs delivered with order. He said would see to it but not heard anything. We should have refused whole order till it was all there but pegs very cheap we bought them locally to save time.
Advise you check order on delivery!”
“I have NOT had the item delivered yet so cant comment on quality. Delivery arranged and had my fitters on site when the company had advised it will be for today 3days prior. No sign of anyone, called the company, the person on customer service was not at all interested. Said it was not dispatched due to weight issues and can organise for next week. I asked can this be guranteed said nothing can be guranteed. Not sure what to expect or if i will recieve the items. I am not £150 out of pocket due to fitters being on site.”
“I purchased 36sq/m of artificial grass from this company less than 12 months ago at a cost of just under £600. The grass has been fitted and where I have french doors it has singed. I looked at the terms and conditions and nowhere does it mention that the grass could be at risk due to the reflection from the glass. Now £600 pound is a lot of money so when I called grass 247 they reject any blame even when I pointed out that we have had severe heat before and nothing happened to the grass. They were saying that I should have looked on Google which when purchasing a product you rely on there product description. They were extremely unhelpful and when I said that I will put it into the small claims court it did not bother them.PLEASE,PLEASE, choose another company who would care about customer satisfaction.”
“Awful customer service when complained about my delivery. My grass weighed around 80kg, the delivery man couldn't lift it out of the van so told me to help him or he couldn't drop off my grass. I'm not strong and only 5ft and had a c-section a year a go so shouldn't really lift heavy items. He insisted I help. I helped and fell, hurting my back, and this was only to take it out of the van to the from of my house. I complained and was told someone should be there to help. I'm sure health and safety, you can't expect someone to carry heavy items. The phoned and complained the adviser dismissed my complaint. I then complained to the manager who made lots of excuses to avoid my complaint. They are happy to take your money but not deal with you after. Avoid this company!”
“We have waited 3 weeks for delivery. All their fault: admin error, not enough in stock, etc. Still not arrived. No communication. Not able to use phone lines. Fuming!”
“Avoid at all cost! We purchased the 3rd most expensive grass they offer. Thinking we invested in something great, what arrived is a product of shocking quality with a huge line right across the grass. We can only imagine what their cheaper grasses must look like! Requests to either refund our money or send a new role have been with the seller / manufacturer for a whole two weeks now with no solution in sight; we're continuously asked to wait for a decision. During a time where people really only get to enjoy their own garden as we're bound to our homes this is absolutely unacceptable! It shouldn't take two weeks to make a decision on something that quite clearly and visibly is a manufacturing fault.”
“Completely useless service and rude customer service.
Only ordered because I was told I’d receive a specific delivery date due to the large order I was placing and delivery would be direct by this company, only to receive an email stating completely different and no delivered date. Called to resolve and the lady was rude, talked over me constantly shouting down the phone. No effort to resolve anything just kept repeating the same “can’t do anyhting etc etc” just disgusting, when I requested a refund I was then told it a story of how long it would take to refund the funds waiting for the courier etc etc, just nonsense, awful company,”
“Easy to order product online. Grass looks grey. Discount codes found directly on website. Grass looks good. Pegs to install weren't great - as soon as hit will hammer green colour disappeared and metal visable”