Green Flag Reviews

2.1 Rating 227 Reviews
D
Happiness Grade

Green Flag have a Customer Happiness Grade of D. Customers love their prices and customer service but are unhappy with their delivery and refunds.

A

Price - Excellent

100.00%
Industry Average
Joined Green Flag a month ago after a big issue with the the AA after 33 years membership ! I had a flat battery and called Green Flag. The call was answered within 20 seconds and was told a mechanic would be with me within 90 minute but arrive 30 minutes later sorted the problem and was friendly. 1/3 the price of the AA and the service was just as good !
- clive greatwich
Who knows? If he'd explained I may have spoke about the renewal price with him, but he didn't give me a chance.
- Lorraine
Spot on service half the price of others.
- Pb Stones
F

Delivery - Slow

33.33%
Industry Average
Don’t work with this company ever! My car broke down on the M1 and I am waiting for my car to be delivered to my garage last two days. They changed the delivery time each time I called them. Unprofessional company!
- Anonymous
I was told on the phone it was arranged for two days and to expect a call within two hours to arrange delivery of the vehicle I even was asked for the delivery address for the replacement vehicle.
- Mansfield landscape management Ltd
There customer service team says it is acceptable to falsely advertise a delivery time.
- Anonymous
F

Refunds - Difficult

0.00%
Industry Average
They had already taken payment for the following year so I asked for a refund which I got.
- Danny
I will be cancelling my policy and expect a refund.
- Laurence Dent
STAY AWAY FROM THIS COMPANY!!! Renewed my policy without my authorisation even though I requested my policy not to be renewed. Now I’ve been 2 days into he phone for 2 days to request my full refund and cancellation and guess what they won’t even pick up their phone calls. What a bunch of incompetents fraudsters stay away front them 🤬
- Anonymous
82.09%
Industry Average
I just want thank Green Flag for their very prompt service today , I had a call back within minutes to see if I could sort the issue out by one of the technicians taking me through how to fix the problem, couldn’t be resolved so advised would send someone out , text message came through straight away advising will be by 16.
- Gill
I carnt thank them enough very professional service.
- Margaret Donnell
I have today called out Green Flag as my battery was flat This is a first time call out with them The service was excellent they kept me updated and arrived as stated. Jack attended very polite and helpful. He arrived in a yellow Manchatts van thank you Jack excellent service
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