Green Motion Reviews

Name: Green Motion
Rating: 2.35

2.4 Rating 830 Reviews

35 %

of reviewers recommend Green Motion

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Metrics

2.4

Based on 830 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Green Motion 1 star review on 21st March 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scammers. Charged me for damage that did not exist (I left the car at 4am at Edinburgh Airport) and will not send any photos of the alleged damage to substantiate their claim. Never again, I'd rather walk.”

Helpful Report

Posted 1 month ago

“Scam company! Have rented prestige/ high end motors for 10-15 years and made a mistake using green motion based on price! The worker who apparently checked me out didn’t show me the car like every other company but made me sign boxes saying he checked it already and can look after if there’s a problem. I noticed several dinks on the body work so took photos and showed him which he said didn’t matter. On returning the car a week later, the same assistant walked immediately to the offside rear wheel and said I have kerbed the wheel. I’ve hired prestige cars and always been charged if damages are done so am well aware of looking after cars. I tried explaining this is an old scratch well over a week and when I showed other damage was told don’t worry. He knew there was a mark on the wheel and unless I had taken a picture the same time I took the car, I was liable. Clearly he gets commission on damage claimed back as he got angry when I asked this. Have tried explaining this to green motion customer service who have the same attitude that it must be me because I signed damage was not there and have not seen it. If I had damaged the wheel I would of been more than happy to pay for it and the price, but know this is an old mark and just fobbed of as they have legal grounds based on me signing stuff pushed in front of me and not explained. Will speak to my solicitor to see my next steps. Make sure you examine the car every inch as they will find a hidden mark you didn’t see the second you bring it back! Got charged £230 extra and still awaiting my deposit. I’ve been punished for not checking their damaged car over enough and having pictures of every mark.”

Helpful Report

Posted 2 months ago

“POOR AFTER CARE SERVICE LEAVING ME OUT OF POCKET. It's a shame I have to write this review, since I managed to rent a good electric car at a really good price - despite teething problems at the rental desk which I won't go into here as they aren't my real gripe. Needless to say, expect a hard sell for extra insurance etc when collecting (and do make sure you take your physical credit card with more than 3 months left before it expires if you want to actually be able to take a car etc...) BUT, my real issue is the lack of contact from the PCN department. I received a PCN from TFL for a congestion charge violation. Green Motion paid the £90 on my behalf, then charged me accordingly plus the £68 unrefundable admin charge. fair enough - I was aware this was a risk if I was unlucky enough to get a PCN. However, I challenged the PCN due to the fact in was an obvious error with the reg. TFL took a few days to let me know they had overturned the PCN and that the refund would be sent back to the original payee. Since this has happened, I have contacted Green Motions dedicated PCN address THREE times requesting when and how I can claim my £90 PCN refund, and have not had a single response - not even an acknowledgement that they have received my message. I don't know what else to do except leave a poor review in the hope it might kick them into action. It's a shame they don't seem to have the same sense of urgency they have when they demand I pay them within 3 days!”

Helpful Report

Posted 2 months ago

“Scam artists!! I want to warn others about my ordeal with Green Motion. They operate like scam artists, conveniently forgetting to return deposits and letting toll penalties spiral out of control.”

Helpful Report

Posted 3 months ago

“Do not use this car rental agency. They gave us a smaller car than we had reserved which created problems on our journey. They charged me twice for a deposit. I made a £50 deposit when picking up the car. When I returned it with less than a full tank I told them to take the fuel balance out of the deposit. The gas charge was £41. They charged me another £50 and insisted that balance of £9 was a "service charge". I pushed hard to correct this situation, but gave up due to pressure to make the plane departure. Believe this and other negative reviews! Save yourself heartache and money!!!”

Helpful Report

Posted 3 months ago

“This rental company is rogues, behavior that shame their name, charged us for a scratch that we did not check, but after returning to their land they issued a report that we had drawn the wheel by 8 cm and it costs 250 euros. Nasty behavior do not approach them”

Helpful Report

Posted 4 months ago

“DO NOT USE THIS COMPANY! They are refusing to return our $3000 deposit until we pay an additional $800! We had to return our rental to Heathrow Green Motion at the last minute, when we inquired, he called "a guy" - we couldn't speak to him though. We were assured that we could leave the car and it would be just "a few dollars a mile" to have them return the car the 40 miles to the Stanstead Green Motion. Ok, we should have gotten it in writing. They are now charging us $800 for abandonment! DO NOT USE THIS COMPANY! Date: 11/21/23”

Helpful Report

Posted 4 months ago

“DO NOT USE THIS COMPANY IT IS A SCAM! They lure you in with a great price but ask for over £1000 deposit for a 2 day rental and if you don't want to pay that they will charge you an extra £25 on top of your agreed price to lower the deposit amount. They will look for anyway they can to penalise and squeeze more money out of you including charge and obscene amount for every mile over the 100 mile a day limit. To cap it all the staff are incredible rude, unprofessional and have little regard for customer service, doing little more than compounding the micky mouse operation this is. This was meant to be and advertised as a cheap rental that ended up costing me 4x times more than it should...DO NOT USE! Date of experience: 30 November 2023”

Helpful Report

Posted 4 months ago

“I booked flights and car hire through a travel firm as a package - the car hire being with Greenmotion. I was concerned over the arrival of my flight and not being at the rental desk in time before their closure at Manchester Airport so I rang Greenmotion, twice, the day before my arrival but could not get past the recorded messages to speak to anybody, with no option to hold. I then emailed them but got no response. Having done the pre-check in with them so they had all my contact details, I stupidly assumed that they would contact me if there was a problem. Needless to say, the rental desk was shut by the time I got to them so I was left stranded at the airport without a car rental for the duration of my trip. I have since tried to get a refund from Greenmotion but they refused via the travel company, stating the Terms and Conditions of needing to contact them if a late arrival (!). I also emailed them directly but have never received a response so they need to take a long look at their customer service and communication as in this day and age, there is no excuse. I would advise you to look elsewhere.”

Helpful Report

Posted 4 months ago

“Do not use this company - they are so bad. 1) It states London City Airport - but they are actually not at the airport, so even if they look a couple of pounds cheaper - it will take you 25 mins and public transport costs to get there. Just go with one of the suppliers at the actual airport. 2) Unfortunately I returned a rental car with a scuff on one of the alloys. I dont remember causing the damage, but I cant prove otherwise. Upon my return - I was informed that I would be charged £35 for a "damage service fee" and £175 for the repair. So a total fee of £205. I got a quote from a BVRLA approved company and it was £85. 3) I asked about their complaints process and how I could follow up and it took me 4 emails and over 2 weeks to get there. I was also given the wrong email by the service desk. 4) I have raised a complaint with the BVRLA about this company 5) The main issue is Green Motion are charging £35 admin fee and £175 for the damage. They state that "the appropriate charge needs to be made”. They however cant confirm who will be doing the work - I provided a quote for from a wheel repair specialists, who have quoted £85. this is a company accredited by the BVRLA. 6) In an email they highlighted that the “charge made does reflect an element of administration and off the road cost”, and that they “will not be requesting the manufacturer to organise or share details of the body shop which will undertake the repair at the vehicles end of life”. So they wont actually be taking the vehicle of the road. - On top of this - there is a “damage service fee” of £35. - So to confirm - Green motion are charging (a) and administration fee and (b) a damage service fee and (c) and off the road cost fee. This looks very much like you are charging 2 admin fees and a fee for it being off the road, however their email confirms that this vehicle is not being taken off the road, but they are charging for this......”

Helpful Report

Posted 4 months ago

“Avoid this company if you wish to avoid being potentially charged hundreds of pounds for fraudulent claims of damage. We were charged for a mark that was almost imperceptible and was there when we picked up the vehicle from Edinburgh airport. We collected it in the rain and the 'mark' on the boot was invisible. Upon drop off the Edinburgh agent went straight for the 'mark' , yet even when he pointed it out it was still almost impossible to see. The whole thing was beyond absurd. We were then charged £700. Thankfully we had third party insurance to cover this claim but we were furious with such unscrupulous behaviour. Ultimately we all pay for this. Avoid green motion at all costs. You have been warned.”

Helpful Report

Posted 4 months ago

“Not a good experience. 1) Were given a car in lower price category, than the car that was booked, car wasn't similar in any way. 2) When picking up the car, some damages were ignored, even after pointing them out, they said it doesn’t count. 3) Giving the car back, they already knew where to look for the damage, pointed it out instantly, even though the scratch was literally under the bumber and not really visible, charged 300EUR for it. 4) Even with full insurance, they charged 300EUR for a scratch, that we didn’t make and said we can get the money back through the carjet, making it a lot of time waste… Usually when you’re paying for full insurance, companies have no questions asked policy, and don't even look at the car. Terrible experience, don’t ever book from this company.”

Helpful Report

Posted 4 months ago

“Your car rental company has scammed me! I paid for a car for 17 days and on arrival, they wouldn't give me a car or a refund. Left me stranded on my own, with a lot of luggage at night, after 35hrs of travelling from Australia! No reply to my emails or calls, since the first call from the office. I was yelled at by customer service and told I wouldn't get a refund, as my policy had started already. I explained that it actually hadn't started as one of my flights was cancelled and was a few hours late to collect the car. I was in the office trying to start my policy and obtain the car I'd paid for. I said that the guys in the office could verify this. She wouldn't listen to any reasoning and was extremely rude! I booked via Cariet and purchased insurance along with the car hire. On arrival to Green Motion, I was told I had to buy their insurance at £400 extra, as the insurance that their booking company had purchased wasn't enough! This will be all over Twitter. I'm not going to give up trying to get my money back and letting others know what a con Green Motion Car Rentals are!!!”

Helpful Report

Posted 4 months ago

“Green Motion is the worst car rental company I have ever seen. I do not think that the people they employ are to blame. Employees working under the instruction of company managers take all kinds of exaggerated, unreasonable and unfair money from their customers. The deposits taken from the customer while renting the car, the pressure to make insurance at very high prices, and the exorbitant prices applied if there is a scratch on the car when you deliver the car, so they do not give you back the deposit they took from you. This company is where commercial immorality is practiced. This company is a trap, so it is necessary to stay away from this company.”

Helpful Report

Posted 5 months ago

“Scam company and will ask you to pay many time the amount of the original booking, because some small letter clause in the terms of service, or magically will find the chip in the windshield - no mater what you will pay much more then you expected.”

Helpful Report

Posted 5 months ago

“While being central london their cars are not registered for congestion charge and they don’t tell you. So they receive a fine of 90£ and charge 68£ additional, pure scam ! In addition they tried to charge me for damages that were present when I took the car. Bad and unreliable company, stay away !”

Helpful Report

Posted 5 months ago

“Stay away. Fraudsters.”

Helpful Report

Posted 5 months ago

“Beware!! Green Motion will charge you a L68 admin fee for every traffic violation. Processing probably takes them two minutes. But maybe this is what they are doing instead of waiting on customers. I had to wait a long time. In Bristol, following GPS and traffic will lead you into Bus Lane violations, with no way to escape except by turning around or driving on the wrong side of the street. I was not even aware I was in a Bus Lane until two months later when I got the L68 fee from Green Motion and the L35 fine from the unfriendly city of Bristol. So far, I have received two violations. I hope I do not get more.”

Helpful Report

Posted 5 months ago

“Horrible experience! Scam company which attracts customers with cheap fairs, overcharging them with face damages. Stay away from them!”

Helpful Report

Posted 5 months ago

“This company is the most despicable bunch of crooks that I have ever come across. Their business model is set a low price to get the customers in then find any way to rip them off that they can find. We hired a car from them at Manchester in June for four days. We had taken out full insurance with the company who brokered the sale. On arrival we were told that this insurance was junk. If we didn’t take their insurance and cancel what we had then we would be charged the whole of the excess irrespective of the actual damage. They also required us to leave a charge on our credit card of 2500pound as a deposit against any damage. The car we were hired was a well-used car that had a lot of damage marks on it. We brought this to their attention and took video but they just shrugged it off as ‘we know about that.’ We returned the car as agreed and nothing was said about any problem. After about three weeks the 2500pound charge on our card was lifted. The end of the matter we thought. Five weeks after that we received and email which was an email for a total of 600 pounds which was supposedly for damage to the car as well as for two items we had paid for at the time of hiring. There was no information about what the so-called damage was or who repaired it or invoices or receipts from the repairer. I wrote to them telling them that this wasn’t on, after 8 weeks with no contact they expected me to believe they had only just discovered the damage. The response was to access my credit card and debit 500Pounds. I have just had the money returned to me by my bank after I made a charge back against these thieves and set out how the rip off worked. Unfortunately, I didn’t look at the reviews for this bunch of crooks or looked for media coverage of the dodgy charlatans. Do your self a favour and avoid these people like the plaque.”

Helpful Report

Posted 5 months ago

Green Motion is rated 2.4 based on 830 reviews