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Green Motion Reviews

2.4 Rating 829 Reviews

35 %

of reviewers recommend Green Motion

Company Reviews

2.4

Based on 829 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Green Motion 1 star review on 21st March 2024

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Green Motion 1 star review on 19th November 2022

Learned The Hard Way

Green Motion 1 star review on 19th November 2022

32

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be careful of Manchester Airport branch, I arrived after long flight with my mother in law 80 years old. I arrived and they said your booked car is not available right now (vw passat @ £250 for a week) , the alternative is toyota corolla @ £750 extra or kia @ £ 1000 extra. It was a very hard situation for me. What to do, time is not in my side with a tired elderly woman. My advise, first do not use their serviced. Two, if you are forced and you have the time insist on your booking.”

Posted 8 months ago

“Green Motion, or the africans of Europe. Bad car, bad atittude, they charge more money, they don't give the right car, if you have problems with the car, they will give younthe worst, not the category that you are paid before. Horror movie!”

Posted 8 months ago

“1 star it's to much! SCAMMERS! kind of mafia! car problems. change price. horrible and they have the worst attitude! don't rent here!”

Posted 8 months ago

“Scammers. Don't even think about hiring a car from this company.”

Posted 8 months ago

“Avoid avoid avoid. Dishonest, unpleasant, and with all sorts of hidden costs. Ended up being far more expensive than a proper car hire company. We ended up with a knackered old banger that ended up costing a fortune. Amazed that companies like this still exist.”

Posted 8 months ago

“I should have googled the company before making the reservation, then I should have known. The rental cost me in the end more than 500€ extra. Only a part of that was refunded by the extra insurance I had booked through booking.com. Read the small print. Make pictures of the car, also of the underside, because they will make up damage that simply is not there. Be aware: the office is not at Luton Airport, but in a nearby hotel. To get there, you need to take a bus. Not a company shuttle or an airport bus, but public transport. Don't return the car outside the opening hours, because they charge you extra if you leave the key earlier. Don't lose time with their pre-registration system, scanning all your documents, because you will have to fill in all documents again at their desk anyway. Better steer away from this louche company.”

Posted 8 months ago

“Green motion need to improve their level of customer service. I was pushed into leaving a deposit and then promptly told I was insured. Only to find out that they withheld the information that there was an option to actually be insured. And essentially I had minimal cover. Green motion should make a point to train their staff to be more honest in future. I would actually recommend people to avoid this company in favour of a more reputable company such as Europcar Overall this company has cost me 2 days of my holiday. And quite frankly a lot of stress. Not what you need. Please be careful about trusting them.”

Posted 8 months ago

“******SCAM*******SCAM COMPANY*******SCAM****** When I turned up office was closed, eventually someone came to serve me, but then they refused to hire me a car because I had 3 points on my licence. (33mph in a 30zone) They said it was in one of the pages of their Terms and Conditions, and as I had accepted them and paid in full they will not refund me any money!!! This was 9pm at night, and as I was a woman travelling alone 200miles from home, they just shut the door!!! I had no option to spend hundreds more £££ on a Taxi. TOTAL RIP OFF!!!! *******SCAM******SCAM*******SCAM*******SCAM*******”

Posted 9 months ago

“I really wish I could give 0 stars. After paying for the upgraded coverage, I got a flat tire. Even though I was told that I was fully covered for all damage, now I get to buy a tire and arrange for the replacement all on my own. Add to that, there's no spare, no repair kit, and no jack. So I am now stranded in Kent and they're not at all interested in helping me. This isn't a rental car company, it's a scam 100% avoid them at all costs. If you're in the fence with dealing with them, let this bee your rational reason why to choose another, real, company.”

Posted 9 months ago

“Where do I start with this bunch of scamming rogues? Firstly, DO NOT rent a car from these callous thieves! Secondly, check out the Facebook group “Class Action Against Green Motion.” Read about the sort of scams they pull on unsuspecting customers up and down the country. They tell you to check the car over on collection and photograph any damage you can find. They follow you around the car and see if you spot everything. Anything you don’t spot, you WILL be billed for at the end of the rental. I wasn’t happy to begin with when they didn’t have the car that I had originally booked, a large saloon. They made out that I was getting an upgrade and gave me a small “SUV.” It was tiny, luckily the family members I collected from the airport only had small cases and we’d had to go in two cars anyway as there were six of them. When returning the car, the guy checking it skipped over all the damage I’d photographed and went straight to a small ding on the edge of one of the doors. It could hardly be seen with that naked eye but the way he made a big deal out of it you’d think the door had been ripped off. He soon produced a card with stripes printed on it to highlight the damage in the reflection on the paintwork. Even then, it was hardly noticeable. I am 100% sure that the damage did not occur while I was responsible for the car. It couldn’t have even been a third party that caused the damage as the car was never parked in a situation that it could have sustained the alleged damage while in my possession. I contested their findings and things soon got nasty, all the staff reared up on me and I felt quite intimidated. I signed the return form but stated on the form that I did not agree with the damage that they were highlighting. Within a half hour they had charged nearly £900 onto my credit card. I had taken out a third party insurance policy for the excess after I had booked the vehicle and read up on some reviews about them. It was too late to boo another car at that point though, hence the third party insurance. I refuse to claim on the insurance as I know that I was not responsible for the damage and I suspect that they regularly pull this scam with customers. How many times will they charge for that small dent? If I had been responsible, I would have held my hands up and claimed on the third party excess insurance that I had taken out. I have raised a dispute with my credit card company and will go all the way to court if necessary as it is the principle of getting scammed rather than the financial burden that annoys me.”

Posted 9 months ago

“I rented a vehicle for 4 days and when I tried to extend by one day, they suddenly pushed thr price up by 400%. They only answer late and are vague in their response then refuse to take telephone calls but also do not follow up return emails. Some staff feed you far fetched stories about the vehicle being in demand therefore they escalate the price beyond what is reasonable (even though their yard is full of the same model) but then other staff tell you that it is a standard Head Office price, that it is the Head Office swindling you. The vehicle was dirty and the staff were not curteous. We are a London Listed Plc with lots of business that I will have my travel department divert to companies with more integrity. It will cost them far more than they extorted on this rental.”

Posted 9 months ago

“Green Motion Birmingham Airport When we got to the office to pick up the car we were given keys and told to go to a parking space about 150 metres away, when we got there the said car was not there. We went back to the office to be told it definitely was, we went back with the Green Motion employee who then went back to his office and then told us the car was now on level 5 of the multi storey car park, I asked “any idea where?” the reply was its on level 5. Eventually he agreed to go and find the car and drove to the car park exit at great speed and stopping it in front of us pointing the wrong direction. This delay cost us an hour of our time leaving us late for an appointment. five weeks later i received an email from Green Motion saying that the car had been given a parking charge that I was liable for, they attached an invoice for £68 and had already taken the money from my credit card. I then received a letter from Bristol City Council demanding payment of £50 for the PCN. I contacted Green Motion who advised me that the £68 paid to them was for their administration fee NOT for the payment of the PCN. An awful service and a rip off company.”

Posted 9 months ago

“Avoid at all costs! I booked a hire car with Green Motion and the company claimed I caused a scratch on the front bumper. I categorically did not cause this damage in any way and told them so, but the Green Motion member of staff escorted me to the front desk and made me feel like I had no choice but to be charged almost £500, as the company had my deposit and were claiming I caused the damage. I suspected this was a scam payment but I allowed them to take this payment under protest. I was really unhappy but felt like I was being coerced into agreeing so that I could leave. I actually had already booked my own excess insurance as I usually do when hiring cars, so thought I could sort this through them. However when I phoned the insurance company hey informed me that they specifically do not cover Green Motion due to 'the high number of fraudulent charges this company makes for damage not caused by the driver'. I've done some research and it looks like Green Motion regularly try to scam their customers, as laid out in this BBC article. https://www.bbc.co.uk/news/uk-england-london-46974240 Avoid, and don't forget that your own excess insurance may not cover Green Motion - loads of them don't.”

Posted 10 months ago

“i've dealt with some shameful car hire companies in my time, but these guys take the biscuit. one person in the office, keeping me waiting for half an hour and actually locking the office (with me inside) while he went out to book a car in, the system crashing and then taking ages to reboot, and then claiming my credit card didn't work when they had actually already taken the deposit, refusing to give me the car and then abandoning the booking. i then had their blocked deposit on my card so there wasn't enough credit to book with another company. i asked them to clear the block immediately, they said they'd call back, and of course they never did. deal with them at your peril”

Posted 10 months ago

“I never leave bad reviews but everything about this transaction felt like a total scam. First, the location is Not actually at the airport. Then, I booked a car for 3 days at $180… The total cost after all the fees and tricks was over $400. Not counting the $50 I spent on the cab rides to get there and back. Just save yourself the time and money and book one of better established companies actually at the LHR terminal.”

Posted 10 months ago

“If I could do negative 10 I would. Rented from them in Edinburgh and bought FULL coverage from them. They then charged- not a hold but a hard charge of 2500.00 on our card. Returned car with minimal scratch due to first time driving on different side of the road and car. They’ve now kept the deposit plus rental fee plus FULL INSURANCE! I’m the CEO of a Public Relations firm and will be emailing every media and influencers contact I have to make sure they all know what a scam company they are and we’ve reported them to Uk equivalent of the USA BBB- and I’ll continue to post reviews warning everyone I know of that this “car rental” is just a terrible dodgy scam and hope it was worth it to them to screw us. We’ve also contacted our credit card company! Don’t be fooled by their lower prices- it’ll bite you in the ass 100 times over!”

Posted 10 months ago

“Con artists do not use !!!!”

Posted 10 months ago

“This company runs a scam. When you return the car they find a minute mark on it and charge you an astronomical fine for ‘damage’. Don’t use them.”

Posted 10 months ago

“Highly deceptive and predatory. Avoid at all costs! I rarely write reviews but this company is horrific. I booked and prepaid for a car. On pick up they aggressively pushed additional insurance. I already had this secured elsewhere, and this has never been an issue with dozens of other rental companies. I refused their vulturous 300% markup. In the end they were polite, allowed me to cancel, saying that I would be refunded within the week, and even pointing me towards a nearby alternative renter. Quite helpful. But — they straight up lied! They later refused to return my money. To be clear I never used their service, and their own staff said I canceled within the timeframe and promised a full refund. Yet this company still refused to return the paid amount — to this day! I have since reported Green Motion for fraud to Consumer Protection. So again — do yourself a favour and go with a more reputable company. The listed price is not the price!! Save a day of queueing, rebooking, and stress. And save yourself from being robbed by a wholly fraudulent company. Beyond unprofessional they seemed to revel in the upset caused. Vile people. As further evidence, please look up the Guardian write up on Greenmotion's practices. https://www.theguardian.com/money/2018/jun/09/green-motion-car-hire-bills I hope this helps others. Don't ignore all the bad reviews!”

Posted 10 months ago

“They are a horrible and a disastrous company I’ve never seen a company like that before in my entire life. I don't understand how the 3rd party company's still do business with them. I was very very disappointed with them at Manchester airport, starting with the bus service and till the return of the vehicle. they need to know THATS NOT THE WAY YOU DO BUISSINESS”

Posted 11 months ago

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Green Motion is rated 2.4 based on 829 reviews