Groupon Reviews

2.0 Rating 1,137 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,137 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 25%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
32
Anonymous
Anonymous  // 01/01/2019
I was not made aware I purchased a ticket to California instead of Universal Orlando. I wasted $94 dollars and they will not refund my money. I will never use Groupon again.
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Posted 1 year ago
Ordered some slippers, process not clear most of my order has not turned up, tried to track order on groupon, no up to date information on site. One pair of slippers needs to go back, but have emailed groupon and the seller and have received no response from either of them. Money has been taken out of my account and goods not delivered. The whole process is not fit for purpose, DO NOT BUY FROM GROUPON. I wonder if I may get a response now? I most probably will be back writing another very poor review.
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Posted 1 year ago
My Group also purchased 8 tickets to Universal Orlando Halloween Horror Night only to find out they were for Hollywood California. We are getting the run around and were out $700. We go to Groupon for local deals in Florida, why were we routed to California deals. Why is it more important to Groupon to steal money from their customer rather than offer a refund or at least an exchange? All discount stores offer store credit, or and exchange. An offer to exchange the tickets should be an easy fix if you cared about your customers. I guess this happens all the time and were just #Grouponscrewed. Can someone help us get un#Groupnscrewed????? Christine chrisnash8@aol.com
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Posted 1 year ago
I was searching for tickets to go to Orlando horror nights. I googled "Orlando, fl Halloween Horror nights discount". A link to groupon came out and promoted me to pick a date and pay. We did just that and after we bought the tickets, in very small print, it stated it was for Hollywood California not Orlando. Being that we don't even live in California and hadn't used the tickets at that point, we tried asking if we can get a refund. We were even willing to trade the tickets to the Orlando ones who were also being sold on their app. They were a bit more expensive but we were willing to pay the extra and still buy them from Groupon. After three days of communicating with anybody we could, finally hear from the manager saying they can't refund us bc I'm very tiny print it states "no refunds". Considering that they took us to the wrong site when we looked for Orlando discounts and considering the fact we don't live in California, I feel Groupon could have helped us and should have helped us if they wanted to. It's also important to state that two different customer service representative told me straight out that that mistake has happened multiply times. These customer service representatives also started that they were confident the manager would be willing to help us. They closed still not to refund our money. They apparently can't survive without my $300 they tricked us into giving them. I will never ever use Groupon again.
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Posted 1 year ago
I honestly wish I could choose not to add a single star. I purchased a groupon for an escape room. I was called by the manager informing me that they had a power outage. He offered me a refund. I received the email confirmation for my cancellation and the processed refund. I waited two weeks and still hadnt received my money so I contacted the business again. They informed me that I may have been refunded in groupon bucks. I got on the live chat, gave them the information pertaining to my purchase and they told me that the purchase was from something completely different from 2013! I almost lost my mind because at that point I felt like I was being scammed. I had to go to the BBB to get my money back. DO NOT USE GROUPON! DO NOT USE GROUPON! DO NOT USE GROUPON!
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Posted 1 year ago
BEWARE... If you have a credit card associated with your Groupon account you may inadvertently BUY a product you're still reviewing. I was searching for a sightseeing cruise. I had several windows opened on my computer and hit the buy button in error. I was suddenly greeted with "purchase complete" and "all sales are final". I immediately contacted groupon within 2 minutes and they will not cancel my order. I now have a voucher I paid $183 for that I will never use.
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Posted 1 year ago
I purchased a Groupon from Okanagan Surf and booked a time for the experience directly on the Groupons website. I was then given lies as to why the appointment would be cancelled and was offered a refund by the company. The refund never came. I contacted Groupon and sent them all my communication and supporting documents with Okanagan Surf and was advised I would get a refund from Groupon. After, 5 days the refund never came. I contacted Groupon to be told they would give me a one time credit as a courtesy. Say what? Their vendor can’t fulfill an obligation and I’m getting a credit?!!!!! I have refund written in writing from both the vendor and Groupon! Do I trust or recommend Groupon? No!!!!!
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Posted 1 year ago
Groupon advertisement for FIT weight loss Management is BS. Buyer BEWARE the ad shows $35 or if “lucky” an additional $20 off coupon to apply at checkout for weight loss Lipo alternative B12/B6 injections to aid in weight loss. It sounds great, right? Yeah that’s what I thought…Total “clickbait” I call FIT they require a non-refundable $100 “deposit” lmao! For what I couldn’t tell you. Why, bc Groupon says in their advertisement that the price offered includes everything I just mentioned as well 5 weeks of B12/B6 injections. This all bogus and VERY misleading. Groupon never mentions the actualities which this Very expensive experience actually entails. BOO Groupon y’all suck and should be ashamed for misleading all of the customers that have had to fork over tens of hundreds of dollars for basically a “bougie” keto diet with weekly weigh-in’s. You would expect for the amount of money they charge that they would at least be able to provide you with a meal plan or something haha think again! BC they offer nothing like that just a 25min old fashioned outdated goofy lady explaining that you MUST drink a gallon of water and absolutely no carbs only eating high lean protein to achieve any type of results. Funny Groupon never mentioned anything of what I just mentioned. Hummmm Good luck but don’t say that you haven’t been warned. As for Groupon huh, I don’t expect much or that they’ll even see this post. So whatever what’s been done has already happened, se La vie and move on. Live & learn. Just thought I’d pay it forward a s hope my msg prevents anyone from getting hustled/ burned/ taken advantage of, the way I did. Good luck, good wishes and Blessings - From your humanitarian fairy xoxoxo
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Posted 1 year ago
Groupon is going downhill so fast, for years I had occasional issues with them but I was always able to get a solution until last week, I decided to buy a refurbished camera that didn’t work, I sent them more than four emails and not once I got an answer from them, tried calling and live chat and I was always redirected to send an email, so I ended up filling with BBB and I am waiting to get my money back. I will not use groupon anymore, this company is a scam and you can get better deals without them for sure just contact the business directly.
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Posted 1 year ago
I have had a very very BAD experience!!!!!!! Microblading!!! let me add here the happenings: I bought a voucher and it was the worst cosmetical experience that I have had and the worst outcome!!!!! let me just say this. Groupon refused my refund!!! Excuse me? Are you realistically telling me that after all my complaints and all the things that I have just explained in all the communications, you ARE NOT GIVING A REFUND? I mean, and on top of it, the person is still available on your website and offering the same poor service, reaping people off money and hundreds of pounds with such a poor service????? You tell me that this person can still provide services like this, and make microblading on human faces, like real cosmetical interventions on a person's face, with such a poor way, and on top of everything with copy pasted pics from google???? Do you understand that this person is not showing her real work and copy-pasted a picture of another person on her account???? Sorry but what exactly have you done against such a behaviour actually???? according to your very puerile and naive answers, I understand you have done NOTHING???? This person asked from me 50 pounds for a 1 hour cosmetical procedure, that would be supposed to last for months, and genuinely from the first week, you could tell that the lines are unfinished, the microblading was not done deep enough and it will last max 2 months instead of 12 months?????????????????????????? And you tell me that you DO NOT REFUND ME???? YOU dirt of a company???????!!!!!! You shameless people!!!! aren't you ashamed about your behaviour??? Why YOU DIDN'T CHECKED THIS PERSON AND HER APPTITUDES BEFORE REGISTERING HER ON THE WEBSITE?????? I want a full refund and I do not have even in my mind the slightest intention me to run after her with emails and phone calls!!! As a matter of fact, I have totally BLOCKED HER phone number obviously?????!!!!!!!! It is YOUR JOB to give me back my money!!!!!!!!!! and to call her.... not mine!!!! ow...wow.... I DO NOT RECOMMEND YOUR STUPID COMPANY TO ANYBODY, GROUPON!!!!! Omg..... I WANT A FULL REFUND!!!!!!!!! and since you have allowed her to do this service under such circumstances as a registered person on your website, let me PUBLISH EVERYWHERE the great quality that you are showing!!!! we wouldn't want another person to be ripped off with another 50pounds per hour and then have a poor service .... OBVIOUSLY!!! since you done NOTHING!!! YOU POOR COMPANY!!!!!!!! I WAIT FOR A FULL REFUND!!!! Of course, I have used the voucher,...how should I do the procedure without it you stupids??????!!!!! And why we can not contact you by phone anyway????? The pandemic is OVER????!!!! we can not attach pics here for a reason, but here a link to my communication with them!!! https://ibb.co/LSGvRjg
Groupon 1 star review on 5th July 2022 Groupon 1 star review on 5th July 2022 Groupon 1 star review on 5th July 2022 Groupon 1 star review on 5th July 2022
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Posted 1 year ago
I purchased a groupon for a pillow based on the photo on Groupon's website. What I got was a classic "Just Nailed It." Groupon offered me $5 in Groupon bucks but wouldn't refund the mess they led me into. My husband was suprised on Father's Day, but he described his surprise as "Scary." Not what I was aiming for at all.
Groupon 1 star review on 22nd June 2022 Groupon 1 star review on 22nd June 2022
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Posted 1 year ago
The website is unreliable and will charge you multiple times for an attempted purchase. When attempting to get a refund you will be told there is an all sales final/no refund policy. They do not care of it was a website error. They will not give you a phone number to speak to a human being. They lure you in to hopefully save money then steel your money. They do not care about their customers.
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Posted 1 year ago
I have purchased tickets for the show. 4 days before the date Groupon cancelled my tickets without a good reason. I contacted them in regards to this. At first they were saying that my booking has not been cancelled and I should call the venue to confirm- I did and they said my name is not on their list. Groupon then said I cannot get a refund. I should instead use the credit on account to buy something else. I insist on a refund as their policy on their website clearly states: 'We are actively in touch with our partners and will let you know as soon as possible if your event is cancelled or rescheduled, and we'll issue a REFUND at that time'. So they cancelled, NOT rebooked and NOT refunded!! Customer services were replying for a while until I asked for a manager to get in touch.....after that no one has gotten back to me even though I am now sending an email every few days. I have used live chat and email as there is no way of contacting them via phone- they are still using Covid as an excuse for not returning to their offices. They are a thieving company. I recommend not using them otherwise you will be fighting forever to get anywhere with refund. I am filing an official complaint with Citizens Advice Bureau and considering small claims court. I will not let them get away with this.
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Posted 1 year ago
I haven't had an issue but I am totally dumbfounded by the recent reviews I have just read. Has anyone gone to BBB or the FTC about Groupon? I wanted to purchase some concert tickets but thought I'd check out the recent reviews first. I had bought tickets before but I did not get to use them so I can't really give a review. I did not ask for a refund as it clearly stated that there were "no refunds". I don't understand why people are complaining about this issue (refund policies are always in clear writing) and not backing it up with the assistance of aforementioned service companies. That is what they are there for.
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Posted 1 year ago
It’s a scam don’t use it. I wish I had read the reviews before I bought tickets. There was a a short use by date not shown when I bought them , I contacted them straight away even before the tickets were processed but they would not refund. Please don’t use them, it is a waste of money, it’s a scam I did not get a refund
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Posted 1 year ago
This place just stole money from me. Bought a lot of groupons and when I wanted to have a refund like kids place(which is closed since I could speak to them) also other places. They just give me Groupon dollars which disappeared after some months… Also indications not clear and it only valid Monday-Friday for any kids purchases… which is almost impossible to go because they are too far away. Tried to request my money back and there is not much customer service they dot refund your money back….🙄
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Posted 2 years ago
Went to Wills fish and Grill in Rochester the food was horrible greasy no flavour my grandson had a sausage they charged £2.50 for one sausage and £5 for a ice cream never again worst place ever,and while we were waiting for our food the ceiling came down in the kitchen so god knows what dust was in our food
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Posted 2 years ago
no communication items not delivered wont give tracking numbers out and when did they were wrong ordered twice giving benefit of the doubt but both orders not delivered but told have been, work address as delivery address so its not possible to go missing. terrible
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Posted 2 years ago
I purchased tickets through Groupon and realized right away I was going to be gone that day. Even though I thought Illinois gave you 24 hours to change your mind on purchases, they would not let me transfer them to the person who was going with me, denied me a refund, and even a credit was to much for them. Their “customer service” is a robot who just repeats the same thing over and over. I will never use Groupon again, this was my first time. It saddens me to see these tickets go to waste, as I have requested that they do not resell them. I’m a subscriber to Broadway in Chicago and purchase my concert tickets from Live Nation, who does business with Groupon. Be very weary of good deals, and read the fine print. Broadway in Chicago have always bent over backwards to give me a good experience. You would think that Groupon would want to do the same as many of these venues are just reopening. Every time you turn around in this country, some is trying to take your money. Stay away from this company.
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Posted 2 years ago
Bought item by mistake left in basket when I bought another product. I have sent maybe 50 messages to the boy type message system that they have now, and with no luck cannot return item as merchant is just ignoring my emails I will never buy from Groupon again. So all of you please make sure you read the returns of your item very carefully. such bad customer service. Their is no service number to phone Groupon says it’s not them it’s the merchant. But what happens when no one answers you. BE CAREFUL BUYING FROM GROUPON IF YOU NEED TO RETURN ANYTHING
Groupon 1 star review on 15th March 2022
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Posted 2 years ago
Groupon is rated 2.0 based on 1,137 reviews