Groupon Reviews

2.0 Rating 1,133 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,133 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 25%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Tell us how Groupon made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
32
Anonymous
Anonymous  // 01/01/2019
Using Groupons search I looked up “horseback riding lessons near me”. Groupon’s search led to a service that seemed to be priced reasonably. So I bought it only to find out (after clicking on the purchased Groupon) that it was for a company out in ARIZONA!! I am in Ohio. I realized immediately that it was not right and contacted Groupon who flat out refused to refund my money or help in ANY WAY. I am now out 300$ without so much as an apology. Absolutely ridiculous!! Will never ever use Groupon again. Trash service!
Helpful Report
Posted 1 day ago
faulty goods provide and every excuse to not refund!! shocking service
Helpful Report
Posted 1 week ago
Scammers. Cashed my voucher no job performer. Did not give my money back
Helpful Report
Posted 1 month ago
Not a trusted website. I bought a mystery holiday from Groupon. After a week I did not receive the holiday and the company did not contact me (despite the online form saying they would within 72 hours). I contacted groupon to ask for an update, I said could I have either a refund or for them to get the company to contact me. Groupon replied with this: "I'm happy to help, but first I'll need written confirmation from the merchant that you haven't received any services and are eligible for a refund. After a voucher is marked "Redeemed," Groupon can’t modify the status of a voucher without this confirmation. Once you’ve received the merchant’s confirmation, please make sure their email address, date, and time the email was sent are visible and forward it to customer support at When we receive that forwarded email with the required information, we'll be able to issue a refund. I look forward to hearing from you. If you have any further questions, please let me know." Groupon never provided me with any contact details for the company and now in order to get my money back I need to contact a company I've never spoken to. Its clear that once Groupon have taken your money they are done and they have no responsibility to ensure services are provided. I recommend wowcher, they sell the same stuff but will actually ensure services paid for are provided.
Helpful Report
Posted 2 months ago
Customer service is non-existent. The only channels open to customers is email or chat to outsourced scriptreading bots. They actively work to prevent customers from speaking to any actual employees or execs. They don't pay cashback owed from their Groupon+ program, and don't even respond to BBB complaints. This is a sinking ship that needs to die Signed up for their new Groupon+ Dining Cashback program, made purchases and received confirmation they were recorded, however, the company hasn't paid a dime in cashback. Two weeks now I've gone back and forth with their outsourced scriptreading bots and copy and paste morons and still no resolution. They haven't a clue. They actively prevent customer from contacting actual company reps. There's no phone number to call. Just endless copied and pasted BS. Even BBB and Social Media complaints have gone unresponded to
Helpful Report
Posted 2 months ago
Fraud. I purchased an item and it was never delivered. Customer service doesn’t exist.
Helpful Report
Posted 3 months ago
Cowboys, the merchant cancelled a booking as Groupon have not paid them yet Groupon still selling the offer. Trying to speak to someone at Groupon impossible as hide behind emails. The customer has to do all the chasing Poor operation from start to finish and all I need is the 23 pound refunding.
Helpful Report
Posted 3 months ago
I recently bought several Groupons for meal delivery subscription services. They've each been impossible to use, and I've followed the instructions to the letter. In every instance, something has gone wrong and I haven't been able to use the voucher. So far, I've eventually able to get it resolved but it's taken a lot of time and I'm Not done sorting it out. At first I was able to communicate with a Groupon representative via e-mail, but they got rid of it. Now you have to communicate via a form which is virtually impossible. Not worth it and there are better ways of getting discounts. I won't buy Groupons again.
Helpful Report
Posted 3 months ago
just trying to talk to them one on one is not possible
Helpful Report
Posted 3 months ago
Took my money never delivered the item and now won't reply to my messages for a refund. Basically committed fraud.
Helpful Report
Posted 4 months ago
I purchased two airport lounge vouchers for $14. The text of the offer implied there were no additional fees. When I went to redeem the vouchers I was presented with an additional bill of $233 each for a total of $466. When I asked for a refund, I was blown off with a bot or boilerplate denial. This is a scam.
Helpful Report
Posted 4 months ago
Groupon sells illegal licenses, and then when they get caught you loose out on the service they sold, and they wont offer a refund. Apparently they are a scam website as of 2023.
Groupon 1 star review on 21st November 2023
Helpful Report
Posted 4 months ago
The pressure washing company was very deceitful in their ad saying for $49 you could save $125 on the job. Then when you call them for an appointment they tell you would have to pay them an additional $300 dollars for them to do the job. Groupon supported this deception and would not refund the amount paid to them. It is a scam and will reach out to BBB.
Helpful Report
Posted 5 months ago
Groupon is selling many vouchers from crooked merchants. A lot of hidden fees are not disclosed on the vouchers. The crooked merchant tried to charge me $25 extra not listed on the voucher. Groupon refused to refund my money. Groupon is a bad company. Do not buy from Groupon. They have very bad and lousy customer service.
Helpful Report
Posted 5 months ago
Extremely bad experience, I wish I can give negative stars. Will never buy Groupon again in my life. It’s nightmare. The Groupon just let the Merchant to take away my money. And the merchant literally a scammer and she didn’t fillfull the service I was paying for. Extremely disappointing about how regulate the merchant. And Groupon acts as a third party and they told me there is nothing they can’t do beside kindly contact the merchant to see can refund me the money or not. Therefore they keep supporting the merchant to keep scam customers’s money, and I have been talking to them for weeks, and it has been wasted me so much time for nothing. I wish I never bought the deal before. Extremely disappointed on how Groupon Handled my issue. So if you decide to buy the deals from Groupon, make sure you think about it two times or more, or you will be extremely regret like me. The merchant didn’t really treat you like customers, and I feel she just want to scam me money. Thats all I feel. The entire experience was like a scam and it’s terrible. It has been bother me for more than one month. The merchant is so rude and she told me it’s my fault. Yes, it’s my fault to let you scam me and I won’t that stupid again. And Groupon only told me to contact the merchant, and the merchant doesn’t care, and I’m the stupid one. I just want to let people know and I don’t want people like me. It’s very terrible.
Helpful Report
Posted 6 months ago
It is astonishing Groupon is in business. I made the mistake of buying a Groupon, and the merchant was appalling. Groupon sent me a review link that didn’t work—that can happen, but their response to the matter has been astonishing. Trying to deal with their “customer service” is like banging your head against the wall. They did absolutely nothing no matter how many times I contacted them, except waste y time with unbelievably idiotic replies. I have wasted almost two hours dealing with agents who are either illiterate or beyond incompetent, who are incapable of even identifying the problem let alone fixing it; all they seem able to do is waste as much of your time as possible; whatever money you think you’ll save you will lose dealing with the usually shoddy merchants they promote and their relentless negligence
Helpful Report
Posted 6 months ago
While deals can be found on Groupon, I find their current customer service horrible. I bought a coupon for a massage, but found that the massage business was not honoring the coupons. So while I was able to get a credit from Groupon, spending it was a different story. Each time I tried to spend my Groupon credit, I was told (by the interface software) that I must enter my credit card number - even though I was only trying to use my Groupon credit. I did not want to enter my CC info, it was unnecessary. The worst part was though when I tried to consult with customer service. Each respondent was from India (indicated by Indian names), and each one asked for more details (even though I provided all info and screen shots), and each time I responded it went to a new CS rep, who then started the process all over again. They were clearly having fun with me, making me repeat everything time and time again, and never providing an answer. ...Infuriating. I am done with Groupon, I will use local flavor instead.
Helpful Report
Posted 6 months ago
I make the mistake of purchasing $400 worth of Groupons for an upcoming vacation to London. There were problems with scheduling reservations. It turns out their "customer service" is bots that just send you one worthless email after another! I am contacting an attorney to get my money back!
Helpful Report
Posted 6 months ago
I've never ever written a review in my life, but I have to add on to this. Like what others said. They do not very their merchants and refused to give a refund even if it's the merchant's fault. They will keep your money no matter what. I told them I had problems with the merchant an no longer want to use the groupon and just want my money back since I paid $175 for it. They sent my complaint to "the team" and told me they would contact me. I never got my money back. Instead, they gave my personal contact information to the merchant without my consent and they contacting me regarding my groupon. I believe this is against their privacy policy. All I can say is avoid groupon at all cost. I wish there's an option for negative stars.
Helpful Report
Posted 7 months ago
Horrible experience! I bought a massage, the merchant was a show at my appointment. Then Groupon refused to refund. They forced me to reschedule with this unprofessional merchant who wasted my time. Don't buy on Groupon!
Helpful Report
Posted 7 months ago
Groupon is rated 2.0 based on 1,133 reviews