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GSFCarParts.com Reviews

4.5 Rating 51,509 Reviews

88 %

of reviewers recommend GSFCarParts.com

Company Reviews

Product Reviews

4.5

Based on 51,509 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 16th April 2024

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GSFCarParts.com 5 star review on 7th January 2024

GSFCarParts.com 5 star review on 24th November 2023

GSFCarParts.com 5 star review on 14th October 2023

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“With the last order I had with GSF I decided to have it delivered as parking is a problem with both Poole and Bournemouth stores. I ordered several parts and assumed they would arrive together, only one parcel arrived via DPD and it stated 1 off 2 on the label. I did not know if DPD still had the other parcel or GSF had not sent it, I sent an email asking about this to both DPD and GSF, and had no response from either of them. The other parcel did arrive the next day which was fine but it was the lack of any reply or any contact which was the problem.”

Posted 7 months ago

“I purchased front ABS rings for a 2010 VW Polo. I provided my No. Plate to ensure the parts were correct. The parts arrived. On dismantling the car, these parts do not fit the car as it is the bearings that have an integral magnetic encoder !! One would think that GSF would know this and my experience shows that unfortunately, they are not experts at providing the correct parts.”

Posted 7 months ago

“Received my parcel a day late after paying £6 for delivery before 2pm!”

Posted 7 months ago

“Can't fault the price, speed of process or delivery. However parts sent were not compatible despite website saying that that they were. Had to modify and fit anyway as didn't have time to reorder and wait for more parts as engine was already stripped and old part could not be used. Would use again but would not trust the comparability information on the website.”

Posted 8 months ago

“Had to chase up my order, after 6 days. Delay was due to a 'glitch' on GSF's part. Quickly sorted out over the telephone. Items were dispatched next day. I hope the glitch is sorted for next time!”

Posted 8 months ago

“My order for a sump gasket was dealt with efficiently but was incorrect upon arrival. However a phone call was enough to put everything right.”

Posted 8 months ago

“Happy with the service Regards.”

Posted 8 months ago

“Ordered on line based on recommendations for my licence plate. The parts didn’t fit but I now know they can’t be returned to a shop only back to the warehouse. I now have purchased the item twice and still have to return the incorrect item.”

Posted 8 months ago

“Delivery was brilliant, pricy was good but both of the CV boots I received were wrong so the 1 I tried using was nearly 3times as thick as what I needed so 1 has had to be thrown away and the other is in the garage not able to use it as like I said it is 3 times to thick to get it over the drive shaft and having a disability my son does a lot for me but can't do anything because his car is in the garage now having proper CV boots fitted. Always check if you can to make sure they are correct otherwise like me it's money down the drain which we can't afford to be throwing items away because they are wrong but you have unpacked and tried to fit”

Posted 8 months ago

“Sometimes hard to find the right part for your vehicle.”

Posted 8 months ago

“I prefer buying my parts from gsf my only issue is they never have any stock of items things I do get are great and never had the wrong parts but stock levels could be a lot better”

Posted 9 months ago

“After entering address was given the option of next day delivery, Paid for next day delivery but took 2 days to arrive, waste of money, found it difficult to cancel the order once I found out it would be delayed,”

Posted 9 months ago

“No issue with parts or service but surely if putting your registration number in to find parts they should fit when ordering ? … mine didn’t so a 3 days without a car has now become nearly a week . Thank you”

Posted 9 months ago

“The part supplied via the registration number is incorrect”

Posted 9 months ago

“First time ordering for home delivery, turned up when expected, unfortunately the wrong brake pads were sent so I ended up trailing down the shop anyway to swap them”

Posted 9 months ago

“New starter motor was delivered on time, but when I went to return the old unit to Taunton GSF the staff were very disinterested as I'd bought it online. Finally managed to get a return code over the phone. Still waiting for the money back.”

Posted 9 months ago

“Initially good but why can customer services not be contacted by anyway other than email. I’d ordered parts but had made an error so wanted to cancel prior to the parts being dispatched. This was received by customer services via email too late.”

Posted 9 months ago

“Ordered a matching set of four spark plugs, and two different types arrived (two of each) - customer services were good to resolve but a basic mistake that shouldn't have arisen in the first instance.”

Posted 9 months ago

“Ordered discs and pads for home delivery, but only the discs arrived. Spoke to the helpline and they were very good at giving a refund and reserving pads at the local store for my collection. The whole point of using the home delivery was to save time and petro, but it would have been easyer to have driven down in the beginning. Dont trust home delivery now.”

Posted 9 months ago

“I've gave you 3* because package arrived with wet on box also I paid for express delivery and only got standard”

Posted 9 months ago

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GSFCarParts.com is rated 4.5 based on 51,509 reviews