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GSFCarParts.com Reviews

4.5 Rating 51,478 Reviews
88 %
of reviewers recommend GSFCarParts.com
Company Reviews Product Reviews
813
 Metrics Info
4.5
Based on 51,478 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read GSFCarParts.com Reviews

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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Brian CLIMPSON
Verified Buyer
“I ordered drake disc and pads On line because I couldn't get to your shop after giving you the Registration of the car you gave me the wrong pads I want into your shop I want into your shop and complain and the assistant only tried to give me the same one's I had to go to another shop to buy as I bought them on line I am having problems getting a refund the other shop had no problems”
Helpful Report
Posted 2 months ago
Mark Forsdike
Verified Buyer
“Went to return parts I ordered online to my local GSF depot and to be told I have to get a reference number online which is absurd and they can't take the part without it. I've emailed the company to request this reference number still waiting for it. Surely should be able to return parts to local stores”
Helpful Report
Posted 2 months ago
Mark Brown
Verified Buyer
“Order my parts using my vehicle reg , set of front brake pads , it never said there was other sizes or fitting so ordered a set they come pretty quickly ! They didn't bloody fit , i looked at sending them back but it said they had to be in original packing. I had to unpack them to fit them ! So yeah fantastic !”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“I purchased on line and the wrong item was sent despite me sending the registration. Went to my local store to return and they would exchange then, even though they had the item in store. I was told to write to GSF and request a return number which I have done twice and still no response, 2 weeks after the purchase. Verybpoor customer service.”
Helpful Report
Posted 2 months ago
Jess Livings
Verified Buyer
“Sent me the wrong part!”
Helpful Report
Posted 2 months ago
Said Said
Verified Buyer
“Won't recommend to anyone you put you reg and still give you wrong item and the worst part when I need to returne the part”
Helpful Report
Posted 2 months ago
Ifon Wyn Rowlands
Verified Buyer
“Whenever I try to order from gsf it's either Not available. Doesn't arrive . What message regarding additional information address is next door to a company owned by gsf..midland chandler's!!!! Will just order elsewhere..”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“the set of rear shocks i purchased from you are so poor i will have to replace them, they offer little to no damping,”
Helpful Report
Posted 2 months ago
Wilfred Bell
Verified Buyer
“Despite giving reg number which GSF required to identify the correct part , they sent the wrong part and expect me to pay for return”
Helpful Report
Posted 2 months ago
Da Yeo
Verified Buyer
“Paid and no product!!!!”
Helpful Report
Posted 2 months ago
Andrew Hargreaves
Verified Buyer
“where is my refund I still have not got it”
Helpful Report
Posted 2 months ago
Mark Lakeland
Verified Buyer
“Absolutely shocking customer service will never use this company again”
Helpful Report
Posted 2 months ago
Irfaan Hussain
Verified Buyer
“Very very poor service. Ordered wipers. They sent me wrong ones. Then told me to return them at my own cost. Then ignored all my emails. Need to train their staff in customer service”
Helpful Report
Posted 2 months ago
Paul Bartlett
Verified Buyer
“Your return policy is dreadful. I ordered a part that was promised for next day delivery but didn't arrive until the following day which was too late as my Mechanic was waiting and had to get it elsewhere. I drove a 25 mile round trip to return the part to Farnham where I was told I couldn't return it as i didn't have a Return Authorisation Reference, as it has to go to Birmingham. I was given a number to call (0121 626 7971) but after calling it sevreral times a precorded message told me no one is available to take your call. I had to email and waited until the next day before getting a RAR then driving back again for 25 miles to return the part to be told expect up to 10 days to receive your money, funny as your money disappears from your account in seconds when you buy it!! I was dealt with Mr R Barnes in your Farnham store on both occasions, professional gentleman, very apologetic and extremely helpful in trying to resolve this for me. Overall a really disappointing service, with a lot of my time and money wasted, my mechanic has always used GSF and has advised me to stay away from Euro Parts, not sure if that will be the case moving forward.”
Helpful Report
Posted 2 months ago
William Mcshannon
Verified Buyer
“I still haven't received my order I'm not happy at all”
Helpful Report
Posted 2 months ago
Anthony Callaghan
Verified Reviewer
“advertising 655 batterys at a good price,but no stock but for £60 more can order one, what a con,”
Helpful Report
Posted 2 months ago
Adam Thomas
Verified Buyer
“Never had a problem with them before always gone in store great service However online is shambles!!!! Missing an item and I can not contact anyone speak to anyone nothing, call and get told all busy or to call back when they’re open, emails don’t get responded to so I have had to order my missing part from elsewhere and now I’m £50 down after buying a part twice in store say they don’t deal with online orders”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“No contact number”
Helpful Report
Posted 2 months ago
Nigel Eve
Verified Reviewer
“no battery no agents are available when you call no emails were responded to do not shop here”
Helpful Report
Posted 2 months ago
Anonymous
Verified Reviewer
“Tried to order a battery 3 times, every time it didn't process properly even though my account was charged. Gone elsewhere to make my purchase”
Helpful Report
Posted 2 months ago
GSFCarParts.com is rated 4.5 based on 51,478 reviews
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