“Awful experience.
Sent me a Fender blues jr with what looked like an open box. It had a different speaker.
I returned the amp and they sent me a new amp. Again the box had been opened and there was a loud crackling noise coming from the amp. I tried 2 different guitars and 3 different leads and still the amp was faulty.
I rang guitar guitar and they arranged a pick up. And told me I would have to pay £29 for the pick up if the amp was not faulty. Guess what …they told me the amp was fine.
I’m still waiting for the refund on the first amp to be returned.
I think they have a lot of B Stock they want to get rid of.
I paid the £29 to get my refund back. It was a kind of blackmail.
I will never use Guitar Guitar again.
It’s been 6 weeks of hell trying to deal with them.”
“Very poor technical knowledge and no quality control
I purchased a £1899 guitar.
When the guitar arrived several of the plastic tuning pegs were cracked and turning freely. I contacted Guitar Guitar, initially they did not know what tuners were fitted to the guitar. When I explained what tuners were fitted to the guitar they offered to pay for replacements if I purchased them, as they did not have any in stock. When they found out the price they then decided the guitar had to be returned to them.
I found cheaper replacements which were only 16 euros they refused to pay for these and want me to return the guitar so they could repair it.
Given the technical knowledge shown and the fact the guitar had been dispatched in that condition I decided to keep the guitar and replace the tuning pegs at my expense as I do not trust their technicians to do a proper repair as I suspect they would just glue the pegs on.
What sort of quality control do they have which allows a high end guitar out of the door with several damaged turners.
I would not reccomend Guitar Guitar to anyone.”
