Gym Direct Reviews

4.4 Rating 1,489 Reviews
83 %
of reviewers recommend Gym Direct
4.4
Based on 1,489 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Gym Direct Reviews
Gym Direct 1 star review on 2nd February 2024
Renée Town****
Gym Direct 5 star review on 22nd December 2023
Paul N****
Gym Direct 5 star review on 26th October 2023
Ann K****
Gym Direct 5 star review on 8th October 2023
Travis Bat****
Gym Direct 5 star review on 17th September 2023
Andrea Fuentes To****
Gym Direct 5 star review on 7th September 2023
Suk Jin ****
Gym Direct 5 star review on 24th July 2023
Vadim Mi****
57
Anonymous
Anonymous  // 01/01/2019
Gear showed up very quickly. Quality is as expected. Good experience all round Thanks
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Posted 3 months ago
hank you so much for your outstanding 5-star rating of Gym Direct! We truly appreciate your support and feedback. We are thrilled to hear that the gear you ordered arrived swiftly and met your expectations in terms of quality. We are committed to providing a top-notch experience for all our customers, and it brings us great joy to know that you had a positive experience with us. Thank you again for choosing Gym Direct as your fitness equipment provider. We look forward to serving you in the future! #GDTeam
Posted 2 months ago
Great products, easy ordering and really fast delivery.
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Posted 3 months ago
Thank you so much, Robyn, for your glowing 5 star rating! We really appreciate the kind words about our great products, easy ordering, and really fast delivery. We're delighted that you had such an enjoyable shopping experience with us!
Posted 3 months ago
Best gym products
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Posted 3 months ago
Thank you so much for your 5-star rating of Gym Direct! We appreciate your loyal customership, and we are so happy that you have been enjoying our best gym products. Keep up the good work!
Posted 3 months ago
Very quick postage great product thank you
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Posted 3 months ago
Thank you so much for your 5 star rating of Gym Direct, Amanda! We really appreciate you taking the time to leave your positive feedback. We are so glad that you enjoyed the product and the fast postage. Thank you for being a loyal customer to our store!
Posted 3 months ago
The only problem I have is with the delivery company. I source gym equipment for clients and of late have been buying a lot of equipment from you. Upon delivery to the various addresses, I have had the same complaint all the time. ( The delivery person only puts it at the door.) A little bit of common sense, kindness, helpfulness and etiquette goes a long way and will probably get you more orders. If you are interested in real life examples then feel free to contact me.
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Posted 3 months ago
Thank you very much for your kind 4 star rating of Gym Direct, Howard. We are so pleased to have your loyalty as a customer and appreciate the issues you flagged up on delivery. Your comments about common sense, kindness, helpfulness, and etiquette are really important to us and this is something we will certainly take on board. We are always looking for ways to make our delivery process even better. Thank you for your feedback and we look forward to supplying you with even more gym equipment in the future.
Posted 3 months ago
I was able to pick-up the product from Taren Point. I would recommend GYM Direct and will use them again.
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Posted 3 months ago
Thank you for your 5 star rating of Gym Direct and your helpful feedback. I am pleased that you were able to pick-up the product from Taren Point, as well as being very happy with GYM Direct's customer service. We really appreciate your recommendation and look forward to serving you in the future.
Posted 3 months ago
I have recently purchased a push-up bar through GYM DIRECT. It was easy to buy and deliver super fast. I am really enjoying the bar and will buy some more other products in the future.
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Posted 3 months ago
Thank you for your fantastic review, Yanghoon! We appreciate hearing that your experience with Gym Direct was so positive. We are thrilled that you are enjoying your push-up bar and look forward to having you as a returning customer!
Posted 3 months ago
The leg curl machine was an absolute nightmare to build. The instruction manual was pathetic, I even found pre-assembled pieces utilising the wrong bolts.
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Posted 3 months ago
This is the second time I have ordered from Gym Direct. They have the most competitive prices, and you can furnish a full garage free-weight setup for less here than almost anywhere else, which will pay for itself in gym fees. They also don't skimp on shipping, as the courier company they use is excellent. I will order again.
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Posted 3 months ago
Thank you so much Jason for your 5 star rating and for being a loyal customer. We are pleased that you have ordered from us twice, and appreciate your feedback about the competitive prices and excellent shipping that Gym Direct offers. We hope that you continue to order from us in the future.
Posted 3 months ago
10 out of 10, quality always brilliant. Quick delivery as always. Only guys I’ll buy gym related things through. Recommend them to everyone.
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Posted 3 months ago
Thank you for your wonderful 5-star rating of Gym Direct, Dillon! We are so glad to hear that you always have a great experience with us and that our quality and delivery is always top-notch. We appreciate your loyalty and we are so pleased that you recommend us to everyone. Thank you!
Posted 3 months ago
Great products, great prices, on-time deliveries.
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Posted 3 months ago
Thank you Kane for the 5-star rating of Gym Direct! We are proud to provide great products, great prices, and on-time deliveries. We appreciate your loyalty and the fact that you chose Gym Direct to fulfill your needs.
Posted 3 months ago
Ordered these for our new machine. As I had ordered these for pick up I call them and had them delivered with my other order style same time.
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Posted 4 months ago
Thank you so much for the 5 star rating, Ray! We are so glad to hear that you're enjoying our Gym Direct products. We appreciate you taking the time to share your experience. We are also delighted to hear that you had your order delivered with your other order. We're glad we could be of help to you and we look forward to providing more great products and services!
Posted 4 months ago
Was a easier transaction on the website and was shipped quickly, however one of the two packages got lost which is not gym direct's fault but I emailed them regarding it and got no response. Also a few days later one of the items went on sale and I tried to email again regarding some kind of price guarantee, again no replies. Otherwise great products and great value.
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Posted 4 months ago
Very Helpful
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Posted 4 months ago
Thank you so much, Jim, for your 5-star rating of Gym Direct! We are very grateful for your loyal support and we're so pleased to hear that our services have been very helpful to you. Thank you for your kind words!
Posted 4 months ago
Great place to get yr fitness stuff, staff have great product knowledge and theres everything u need in one place. Quick service too.
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Posted 4 months ago
Thank you so much for your 5 star rating of Gym Direct, Shaun! We really appreciate it! We are glad to hear that you found us to be a great place to get your fitness stuff and that you found our staff knowledgeable and our services to be quick. We are so pleased to have earned your rating! Thanks again for your review, Shaun!
Posted 4 months ago
The TRXs keep breaking
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Posted 4 months ago
Thanks for your feedback, Reborn! We appreciate you taking the time to let us know about your experience with Gym Direct. We apologize for the inconvenience with the TRXs and would really like to make sure this doesn't happen again. please come by our warehouse and we can offer a full refund ASAP. Thank you.
Posted 4 months ago
All items arrived very fast within 2 days with good packaging. Item prices in gymdirect are quite reasonable and appreciate that there is no compromise in their quality.
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Posted 4 months ago
Thank you for your 5 star rating of Gym Direct! We are delighted to hear that your items arrived quickly and that you appreciate our pricing and quality. It is our goal to provide the best possible customer service and we look forward to continuing to be your go-to source for gym needs.
Posted 4 months ago
Thank you Sam for all your help. Lovely lady extremely helpful a pleasure to talk to and to deal with. Thank you again Sam
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Posted 4 months ago
Thank you Tony for the excellent 5-star rating of Gym Direct! We really appreciate it. It warms my heart to hear that our staff member Sam provided you with an excellent service and experience - thank you for the kind words about her! We look forward to hearing from you soon.
Posted 4 months ago
Great staff! No1 in Australia
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Posted 4 months ago
Thank you, Damien, for the five-star rating of Gym Direct! We are so thrilled to have earned your approval, and we are proud of our great staff for making it happen! We strive to be the No1 gym in Australia and your review certainly helps us get one step closer to that goal. Thank you again!
Posted 4 months ago
Gym Direct you guys have an outstanding service and supply of equipment. Happy to stay a loyal customer in the future.
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Posted 4 months ago
Thank you so much for your wonderful 5-star rating, Rob! We really appreciate the kind words about Gym Direct. We strive hard to make sure our customers have an outstanding experience with us, and we're so glad that you're happy with our service and equipment. We look forward to having you as a loyal customer for a long time to come!
Posted 4 months ago
Gym Direct is rated 4.4 based on 1,489 reviews