Gymshark Reviews

"I purchased an item in early August, it arrived quickly. But was 1 size to big, there was a returns envelope within the package sent to me. So I placed everything back inside this with clear instructions, my order number, address, contact info everything. \r\n\r\nI dropped the envelope at the post office. Super easy. \r\n\r\nBut it\u2019s November tomorrow. That was mid august. \r\n\r\nCustomer service are politely giving me the run around. \r\n\r\nProduct looked nice, but my money is gone. I have nothing to show for it. The item was correctly returned to the Gymshark returns depot in Ireland. \r\n\r\nThanks guys"

"It's so disappointing and the worst purchasing for me. I do so many online shopping and I never seen this kind of service which charged return fees and even refund not correct amount.\r\nI bought first time from Singapore and the size is not correct. So, I return the items IMMEDIATELY! But the refund fees is NOT free and charged by customers and I had paid 21 sgd!\r\nThen I PAID but after the return process is done. So disappointed AGAIN for NOT receiving correct refund value! I ordered and paid 169.69 sgd but I got refund 156.99 sgd. They replied it's 12.7 Sgd deducted for USING discount code!\r\nThey got 33.7 sgd from me for buying nothing! like SCAM!"

"It's so disappointing and the worst purchasing for me. I do so many online shopping and I never seen this kind of service which charged return fees and even refund not correct amount.\r\nI bought first time from Singapore and the size is not correct. So, I return the items IMMEDIATELY! But the refund fees is NOT free and charged by customers and I had paid 21 sgd!\r\nThen I PAID but after the return process is done. So disappointed AGAIN for NOT receiving correct refund value! I ordered and paid 169.69 sgd but I got refund 156.99 sgd. They replied it's 12.7 Sgd deducted for USING discount code!\r\nThey got 33.7 sgd from me for buying nothing! like SCAM!"

"HORRIBLE CUSTOMER SERVICE. I placed an order and I bought two of the same item because I wasn't sure which size I needed. From their measurements I was shocked how everything seemed to have been running extremely small so I thought I wasn't measuring correctly. \r\n\r\nI now have both and neither has worked out for me (this is a total of $38.40) that I am unable to return?!? It doesn't give me the option to return them and says \"final sale\". I pulled up the exact item on the website and it shows free 30 days returns excluding final sale items but NOWHERE does it state that this item was a \"final sale\" item on the website. I have even used the control F command to make sure I wasn't missing where it stated to be a final sale item and the only area on the website that even states final sale is where it shows 30 day returns excluding final sale items. NOWHERE does it state this item is a final sale item and cannot be returned. How are the customers supposed to know if items are not returnable (because the website definitely does not state that the item was a final sale item) until they spend the money only to find out that they are now unable to return the items and get their refund? The item is the adapt animal seamless crop tank. I even have screen shots showing the item states free 30 day returns, not that it's a final sale item. They aren't reading my emails and keep responding with the same thing, refusing to help and refusing to provide a return label. I have reported this customer to the bbb but I wish I had read other complaints before even bothering with them."

"HORRIBLE CUSTOMER SERVICE. I placed an order and I bought two of the same item because I wasn't sure which size I needed. From their measurements I was shocked how everything seemed to have been running extremely small so I thought I wasn't measuring correctly. \r\n\r\nI now have both and neither has worked out for me (this is a total of $38.40) that I am unable to return?!? It doesn't give me the option to return them and says \"final sale\". I pulled up the exact item on the website and it shows free 30 days returns excluding final sale items but NOWHERE does it state that this item was a \"final sale\" item on the website. I have even used the control F command to make sure I wasn't missing where it stated to be a final sale item and the only area on the website that even states final sale is where it shows 30 day returns excluding final sale items. NOWHERE does it state this item is a final sale item and cannot be returned. How are the customers supposed to know if items are not returnable (because the website definitely does not state that the item was a final sale item) until they spend the money only to find out that they are now unable to return the items and get their refund? The item is the adapt animal seamless crop tank. I even have screen shots showing the item states free 30 day returns, not that it's a final sale item. They aren't reading my emails and keep responding with the same thing, refusing to help and refusing to provide a return label. I have reported this customer to the bbb but I wish I had read other complaints before even bothering with them."

"HORRIBLE CUSTOMER SERVICE. I placed an order and I bought two of the same item because I wasn't sure which size I needed. From their measurements I was shocked how everything seemed to have been running extremely small so I thought I wasn't measuring correctly. \r\n\r\nI now have both and neither has worked out for me (this is a total of $38.40) that I am unable to return?!? It doesn't give me the option to return them and says \"final sale\". I pulled up the exact item on the website and it shows free 30 days returns excluding final sale items but NOWHERE does it state that this item was a \"final sale\" item on the website. I have even used the control F command to make sure I wasn't missing where it stated to be a final sale item and the only area on the website that even states final sale is where it shows 30 day returns excluding final sale items. NOWHERE does it state this item is a final sale item and cannot be returned. How are the customers supposed to know if items are not returnable (because the website definitely does not state that the item was a final sale item) until they spend the money only to find out that they are now unable to return the items and get their refund? The item is the adapt animal seamless crop tank. I even have screen shots showing the item states free 30 day returns, not that it's a final sale item. They aren't reading my emails and keep responding with the same thing, refusing to help and refusing to provide a return label. I have reported this customer to the bbb but I wish I had read other complaints before even bothering with them."

"Shoppay, a service I haven\u2019t used in over a year and a half, auto filled my shipping address. I had moved about a year ago. So my shipping address wasn\u2019t accurate. I\u2019ve had my debit card compromised since, so I had to put in new card info. Well about 30-40 minutes after ordering I was reviewing my order. Cause I\u2019m excited and I wanted to show my bestie what I got. I saw that the shipping information was wrong so I tried to cancel it and they won\u2019t allow me to. So I emailed the customer service\u2026 in summary they say it\u2019s not their problem and that I can return the items when I receive them. So I contacted UPS and they said they can\u2019t change my delivery method (I want them just to hold it at the facility) until a delivery attempt has been made. Living at the house it was shipped to, they usually just toss the packages in the garage\u2026 So also not helpful. I contracted an old neighbor, who is going to let the home owner know today so she can grab the package for me when it comes. This is my first time ordering from the company, all my friends rave about the quality and at this point I want to be blown away by the products."