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H Samuel Reviews

2.6 Rating 285 Reviews

40 %

of reviewers recommend H Samuel

Company Reviews

2.6

Based on 285 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Avg Email Response Time	-1 hours

Read H Samuel Reviews

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

H Samuel 5 star review on 25th February 2023

H Samuel 1 star review on 4th June 2022

H Samuel 1 star review on 4th June 2022

H Samuel 1 star review on 19th February 2022

H Samuel 1 star review on 9th August 2021

H Samuel 1 star review on 9th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You might like to up date your website I phoned the hastings branch to get my ears pierced only to be told by a rude man dont do that anymore and just put the phone down I think he was lacking in customers service”

Posted 1 year ago

“I really love our Samuels Jewellery Shop in St Austell… Always a pleasure to go into the spotlessly kept shop… Manager Michelle & her assistant Emma always greet customers with a lovely smile,service perfect & nothing is too much trouble to help me with decisions as I can be never sure on choice but always leave the shop feeling very happy…I also take any jewellery for repair & have never had reason to complain about the workmanship….. I know in life there are so many miserable people who are only happy complaining… Thank you for having two perfect staff in your St Austell branch, my husband & I wouldn’t go to any other store…”

Posted 1 year ago

“After attempting to order a bracelet. using evouchers in part payment, a mistake was made on the (hard to navigate checkout. I then attempted to us "virtual assistant" -----useless! Then on-line chat to cancel the order, and refund my Paypal.”

Posted 1 year ago

“I was served by Carol in the Chatham branch. She was very helpful giving me advice in the choice of a watch, followed by efficient and friendly service through the payment process. She is a credit to your company.”

Posted 1 year ago

“Rubbish customer service waiting hours for 3 stores leeds ls1, whiterose centre and Wakefield to get my cash in to refundxme, got excusesxbad customer service obviously don't like giving money back to customers, bad company won't be using again Rubbish”

Posted 1 year ago

“Went into the Warrington store today to purchase some earrings and chose a pair that I really liked. The assistant that served me said she could not find a code listed to put the sale through on the till. I asked could the code be bypassed so I could buy them and was told no they would have to be taken off sale. No solution offered as to whether I could come back when the problem was resolved. Really bad customer service. Went elsewhere!”

Posted 1 year ago

“Was in my local h Samuel store in Foyleside in Derry and got a great deal on a citizen satellite wave watch! Was very well served and looked after by Erin the Salesperson and the watch had a big mark down! Delighted with purchase and service!”

Posted 1 year ago

“Bad experience ordered a watch for 21st I was waiting for an email to let me know that the watch was going to be delivered I never received an email went online chat they advised me that the watch was sold out send the money left the bank now I have to wait up to 1 week to receive money back they just apologised but never contacted me to let me know also bad customer service won't use them again !!”

Posted 1 year ago

“Ordered a jewellery box online next day delivery week later still haven’t received it , so close to Xmas I decided to cancel it to my disappointment, won’t be ordering online again for sure”

Posted 1 year ago

“After seeing their last advertisement I had no idea H Samuels was a blacks only shop. I won’t be buying from them again!”

Posted 1 year ago

“Dreadful customer service, staff condescending and unhelpful. Took £39.90 out of my bank incorrectly and refused to honour a 10% discount rubbish all round”

Posted 1 year ago

“My fiancés ring was damaged. H samuel is meant to be a trusted jeweller shop but they giving out damaged jewellery is horrible”

Posted 1 year ago

“Customer service like chippy shop.....very very very very untrained staff ....Horrendous experience”

Posted 1 year ago

“Horrendous customer service (shenaz) dx and H.Samuel have lost my package I have not received this upon waiting for a response after weeks they are refusing to refund me I supplied cctv footage of the supposedly time the delivery was delivered clearly no driver I have sent several picture of my door way they claim it doesn’t match well how would the image match as it’s not my door way complete carnage of a company”

Posted 1 year ago

“Dx did not deliver to the correct address …. Item not received . Have requested full refund …. Will not order from H Samuel again .”

Posted 1 year ago

“I recently visited the Strand St store Douglas Isle of Man and felt I must leave a review - The service from Lisa and David was second to none! They are extremely helpful friendly and professional and I was very impressed Some stores have lost customer service but Lisa and David provide a warm welcome with expertise Well done Lisa and David H Samuel are lucky to have you”

Posted 1 year ago

“Took watch in for new spring pin in metal strap,branch sent watch back to Seiko, waited for estimate, never came as branch had lost my details. When I called in to branch told it would be £85.00, had watch returned not repaired, went into local family jewellers who fitted a pin there and then for £3... Worked for H.Samuel in the seventies and we did this type of repair in-store, where has the customer service gone? Have always felt a loyalty to the store as used to work for company but with that blatant attempt to over charge,I will think again next time.”

Posted 1 year ago

“TOOK MY WATCH IN TO LIVERPOOL 1 TO HAVE A NEW BATTERY PUT IN FRIDAY 13 AUGUST 2021. CAME HOME AND PUT AWAY WHEN I GOT IT OUT A COUPLE OF MONTHS AGO FOUND THE WINDER CAME OUT.TOOK IT TO AN INDEPENDANT JEWELLER WHO SAID THE PERSON THAT HAD PUT THE BATTERY IN HAD FORCED ALL THE INSIDE AND BROKE IT. ADVISED ME TO PUT IT IN THE BIN. ITS A DRESS WATCH WHICH I NEVER WORE, I HAVE BEEN OFFERED TH E MONEY BACK FORTHE BATTERY. THE ASSISTANT TOOK A HOUR TO WRECK MY WATCH. NICE ONE H SAMUEL YOULL NEVER GET ANOTHER PENNY OF MY MONEY.”

Posted 1 year ago

“Very very bad experience Poor customer services order A engagement ring was not even dispatched on time. Don’t waste your time On them at all !!!! Broken promises all the way Manager at store needs retraining and so do your online customer services stuff.”

Posted 1 year ago

“Not even worthy of a one star. We went to the Warrington branch 23rd July. 3 staff members just talking to each other. No acknowledgment whatsoever so after 5 mins of browsing we left”

Posted 1 year ago

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H Samuel is rated 2.6 based on 285 reviews