Hammonds Furniture Reviews

1.7 Rating 110 Reviews
15 %
of reviewers recommend Hammonds Furniture

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Hammonds Furniture 1 star review on 21st December 2023
Alison Dewsnap-cooper
Hammonds Furniture 1 star review on 21st December 2023
Alison Dewsnap-cooper
Hammonds Furniture 1 star review on 21st December 2023
Alison Dewsnap-cooper
Hammonds Furniture 1 star review on 1st December 2023
RICHARD GRAHAM
Hammonds Furniture 1 star review on 10th October 2022
Jean Turner
Hammonds Furniture 1 star review on 10th October 2022
Jean Turner
Hammonds Furniture 1 star review on 10th October 2022
Jean Turner
57
Anonymous
Anonymous  // 01/01/2019
I was met by Helen she was very friendly and helpful showing me the bedroom range I'm interested in and talked me through the interiors. Helen spent a lot of time with me and made me feel very welcome. The showroom is lovely well worth a visit. Nikki 😊xx
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Posted 3 weeks ago
Peter was very helpful in the Hinckley store. He explained all variety of cupboards we liked.
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Posted 2 months ago
We visited HAMMONDS in Christchurch and were most impressed by the display area and even more impressed by Jane who took great care in pointing out the versatility and scope of the product. She could not have been more helpful and was very personable. We then had a visit by Sandra who was so well versed in the product and prepared a lovely layout for us. We would have proceeded but are now considering a house move. We told Sandra that in the event of a move we would contact HAMMONDS once again were we to need good quality fitted furniture.
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Posted 5 months ago
Super service from the Hammonds member of staff in the Stokers store in Southport. Very thorough and followed everything through. Designer excellent and full of ideas and patience. Reached successful solutions for two rooms. Hammonds surveyor brilliant too and very thorough. Looking forward to our installation. Early dates given for both rooms.
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Posted 1 year ago
Hammonds fitted wardrobes in both bedrooms in 2004 as good now as when purchased, except husband dropped item on bottom plinth a couple of months ago large hole and split on plinth. Ben furniture polisher from Hammonds arrived today 28/06/22 and did his magic, superb job plinth like new again no mess can not recommend him highly enough thank you Ben
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Posted 1 year ago
We went today to hammonds in forest furnishings and Miriam and liz went above and beyond,very helpful and friendly and nothing was a problem for Miriam changing our design without any hassle I would highly recommend hammonds as was disappointed with sharps
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Posted 1 year ago
Five star treatment from Alison, approachable, helpful and knowledgeable on the product range.
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Posted 1 year ago
Had visited the Glasgow Department store a few days ago. I can't praise the lady Alison enough she was very friendly and welcoming .She is an asset to your company. I will certainly be back .
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Posted 2 years ago
Excellent customer service from Christine at Hammonds Cross Hands. All my questions were answered and a designer visit was booked for the next day.
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Posted 2 years ago
An excellent experience at Hammonds housing units Failsworth. All-the Staff were fantastic very helpful and professional, from Suzie Manager, Rob the Designer and James the fitter. Good design made full use of limited space. Love our new wardrobes, would definitely recommend Hammonds to anyone Many thanks again to all the Staff Carol & Peter Raines.
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Posted 2 years ago
My wife and I called in to Hammond meadowhall and were expertly guided through by Jeanne we have a consultation tommorow to find our new bedroom so thank you Jeanne for a 5 star guidance
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Posted 2 years ago
Ref 3821346 Colin from melksham was very friendly, and extremely knowledgeable on the product, we didn't feel rushed to make a decision, he gave us plenty of time to think about what we want,
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Posted 2 years ago
Ref 3821346 Colin from melksham was very friendly, and extremely knowledgeable on the product, we didn't feel rushed to make a decision, he gave us plenty of time to think about what we want,
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Posted 2 years ago
Ref 3821346 Colin from melksham was very friendly, and extremely knowledgeable on the product, we didn't feel rushed to make a decision, he gave us plenty of time to think about what we want,
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Posted 2 years ago
Great store service, fitter was amazing work as quickly as he could have recommended hammonds to family and friends
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Posted 2 years ago
Installed wardrobes perfectly and exactly as we wanted!
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Posted 5 years ago
Went I looking for bedroom furniture. Sales Assistant Diane approachable and very helpful. Haven’t placed order yet but we are thinking things through
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Posted 1 year ago
The design consultant promised the earth, the surveyor did a cursory survey which all left the fitter with an extremely difficult job. BO did a fantastic job with the challenges faced from inaccurate measurements to items that could not be done due over promises. The customer service is shocking, no contact after contract signed until they want the balance paid, apparently I contacted them to let them know job was finished. Compensation for a three day late start still not advised after having discussed this. The only customer service agent that kept a promise for a call back was a retired gentleman, the other agents could learn a lot from his manner and professionalism dealing with clients. Overall the product itself is not bespoke as advertised, it has to be adapted by the fitter around standard size units etc. and on poor plans provided to assist. If you want bespoke go for a carpenter who will build for your space and to your requirements. Hammonds product not worth the cost but our fitter was worth his weight in gold.
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Posted 2 years ago
This is why I cannot in all good conscience recommend Hammonds....... We were firstly mislead by the Sales Consultant regarding the installation date which after paying our deposit was extended by 2-weeks. Not a complete travesty but nonetheless it was less than honourable. Hammonds automated communication service was excellent from the time of quotation through to the imminent arrival of the fitter. One week prior to the fitters arrival we received a text message confirming his arrival between 8am - 10am on day 1. The duration for the fitting was scheduled to last 2.6 days. On day 1, the fitter text at 8.30 to advise he would be arriving between 1pm - 2pm. Not what was agreed and somewhat frustrating because I had a booked a whole day off work. 2pm came and went as did 3, 4 & 5 - NO FITTER! NO EXPLANATION! I had been in touch with a lovely lady called Karen at Hammonds who had text me earlier on day 1 to introduce herself and advise she would be looking after me whilst my installation was underway. Karen appeared to be as frustrated as I when the fitter failed to arrive. She advised me he was not responding to their messages! No one even knew if he had collected the furniture from the Hammonds warehouse earlier that morning. But at 2pm it was closed and no-one could check. To cut a very long and frustrating story short, the fitter arrived on day 2 & 3 long after the time he advised us he would be arriving, he proceeded to work for 6-hours each day, leaving by 3pm and was often talking on his phone. Because he hadn't completed the work it was necessary to return on the Saturday taking up more of my time. As of today (7-days post installation), I have not received any contact from Hammonds to check if the fitter actually arrived on last Saturday and completed the work, to ask if I am happy with the installation, to apologise for the stress endured and the time that the fitter wasted or to apologise for eating into my Saturday! This is very poor customer service. The quality of the fit was very good however, I have previously used Sharps and Mark Baker Bespoken Wardrobes in previous homes where I had the equally good quality and the fitter arrived on time and finished in the time period agreed.
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Posted 5 days ago
After an enthousiastic start to an under-stairs cupboard it unfortunately all went downhill. The sales, survey and build staff were nice polite people, the products is per spec, but despite 2 measurements by both the same person and the surveyor, the doors were wrong (too short by over an inch) and also work prep had failed to include runners for 2 shelves and a door magnet. I was then given 3 different days for the remedial work, had to suffer a disengenious helpdesk person who refused to connect me with a manager, had to clear my corridor 4 times and wait 27 days after the agreed delivery day with a half finished job to get what I had ordered. I found out this design issue with the wrong doors happen in more than half of the cases, there is clearly a flaw in the measurement system, most likely the plinth alongside the stairs above the doors, I am satisfied with the end product but not with the company.
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Posted 1 month ago
Hammonds Furniture is rated 1.7 based on 110 reviews