“Great service!!
Very helpful staff who helped me through the process, Jimmy was especially helpful guiding me through my claim.
If i could give more than 5 stars i would !!
I cant imagine there are many companies that approve and pay out in the same day, will be recommending to family and friends, thank you to all at handler project.”
“Our dealership is signed up with 3 other warranty companies however we have not yet found a reason to use any of those but handler protect as they are super responsive, super helpful and have helped us and our customers with all the claims.
Highly recommended”
“ive used handler protect for several years and i find them one of the best warranty companys ive dealt with over many years as a car sales business owner . great rapour with daniel smith my accounts manager and a great knowledge of the trade which helps . i cannot sing the praises enough as this company is the first that ive used that honour the claims . thanks guys and look forward to a fruitfall new beginning after this awful situation we are in . regards to the team from mick & im the owner of the car buyer uk derby .”
“Not worth the paper it is written on and should never be allowed to call itself a warranty. Even when you provide exactly what they ask for they then ask for more and more - unreasonable requests that are just avoiding any pay outs.”
“very bad customer services rude hanging up the phone
not clear on what the warranty covers made me spend 1500 then to tell me they dont cover after they told me to do it worst company around scammers dont join !!!!!”
“This warranty is useless after buying a car from MB specialist cars. I drove home and put the windows down. The switches stayed down and the window at the rear would not go back up. The boot fills with water when it rains and the gear box clunks on downshift (auto)This company got me to run around doing quotes and refused it all. So this warranty and MB Specialist cars are both useless”
“Scam, absolutely con... the claims line person didn't offer their name and was exceptionally rude from the outset, their name was Ethan. He needs to learn some basic customer service skills, this warranty is a cash cow for the dodgy sellers”
“GEARBOX ISSUE, took garage time to collect my car, and time to dismantle for a full report. It is not a small work and it took the garage over 30days to done all of it and this brilliant warrantly company didnt care because they can claim it is over 30days since i reported the issue and they will start the count down rightaway, like i have own my own garage and be able to control how they work.
paid the gold package and i got this reply is 100% a scam.
'Please refer to the claims logged email that you received on 16/01/24 which does state that from when a claim is logged you
would have 30 days to provide all of the requested information to proceed with a successful claim.
The claims process is the same for every customer and does need to be followed.
Based on the information provided and as the claims process was not followed this claims decision has been upheld and this claim
is declined.'”
“Refused to cover. Refused to cancel policy.
I had an issue with a sensor in the ABS Module. Handler Protect claimed they don't cover the module (this is a sub-part of the ABS Controller, which they do cover)”
“Warranty not worth the paper it's written on . headcasket failed clearly stated it's covered in policy but not when you claim ,do not buy any car covered by these scammers”
“Disgusting customer service! Asked them to assist in cancelling a policy as I am.in dispute with dealer. Told "its not my job". No help or assistance just rude and arrogant. Would avoid dealing with this company at all cost!”
“I bought a car from a company that required nearly £2000 worth of work in the first eight weeks of my owning it, the company had given me a two-year gold handler protect warranty with the car and as such I felt relatively safe buying a vehicle from a company 200 miles from my home BUT do not be fooled by the word warranty. It covers virtually nothing as far as Handler Protect are concerned as they decline virtually everything stating it is due to age or normal wear and tear, they should not be allowed to use the word “warranty “ when you buy something with a warranty it means if it goes wrong, it gets repaired under warranty. I.E. The car is warranted as good for two years but everything is reviewed by the in-house computer mechanics, and almost always declined.
when I informed the receptionist at the garage that my repairs would be going through handler protect, she rolled her eyes and said “good luck with that and she looked at the records on her computer and said we have tried 27 times to claim for customers through handler protect and they haven’t paid out once! “ I eventually resorted to going back to the dealer and complaining that the warranty was not worth the paper. It was written on who then got in touch with handler, protect and agreed to make it a dealer claim (whatever that is) the net result was that out of a total of nearly £2000 of work that was required on the car which included things like a leaking fuel pipe, leaking injectors, failed o/s wheel bearing, failed suspension arm and bushes,failed lower link and bushes , failed actuator on central locking system (resulting in the alarm going off all the while) failed motor in the sunroof and various other bits and pieces ( and incidentally, this was a car that had passed the MOT the day before I bought it!) I was eventually reimbursed to the tune of £438 only then after much harassment of the dealer I purchased it from and even then it took me four weeks to get that
The best advice I can give is keep your money in your pocket, because you cannot rely on this company to honour anything that their warranty claims to cover.
You are, of course, allowed to appeal against the decision to decline your claim, but guess who deals with the appeal process! Yes, you’ve got it it’s dealt with by Handler Protect, as I said, right at the start, give this company a very wide berth and don’t for one second think that you’re getting a two year warranty on your car.”
“we have been using handler for our customer vehicles which have been sold by us
I had a claim for one of our customers that was straightforward, I'm glad I did because the experience was far below our standards
the process was slow and overly complicated the end result was a rejected claim and a very rude aggressive manager. needless to say, we will continue to use Autogard warranties. lesson learned stick with who you know you can trust”
“Had my car 3 months, started making rattling sound. Took it to a garage to diagnose the problem. The qualified mechanic informed me that the it's a gearbox/clutch issue. I thanked him and then reported it to Handler Protect. They got back to me quite quickly to be fair and asked for 4 pieces of information in order to process the claim. 1. A description of the problem, from the mechanic, on headed paper. 2. A quote from the garage, again on headed paper. 3. Proof of Service and MOT. 4. Current mileage. All reasonable requests, which I duly provided, promptly.
Received a reply a day later asking -
1. A Definitive Diagnosis as to how parts failed
2. A definitive Quotation for the repair
3. Detailed diagnoses of "Why Part Failed"
4. Pictures of Failed Part
Ok, some more hoops to jump through. Point 2, already covered in previous email.
Points 1, 3 and 4 is pretty hard to prove without taking the gearbox and clutch apart. Apparently the word of a qualified, well respected mechanic is not trusted.
I go on to explain how hard it is to get points 1, 3 and 4, as I don't have the money to pay a mechanic to take my car apart to, just to tell them what he already told them and to take a picture. Plus, I explain how a garage won't hold my car in pieces on their premises while claims try to think of more ways to word the first 4 points, I order to drag this claim out. Also, how my job requires me to commute to work and how I cannot be without a car, while I provide for my family, with no assurances that the work will be covered once I proceed with the hoop jumping. I can't believe the stress and anguish all this has put me and my family through. Warranty claims are not one size fits all. It's different for someone with wealth to follow all the points requested, but someone, like me, with little money, trying to complete the impossible, pointless tasks, is really difficult. This company doesn't seem to possess any humanity or treat claims on a case by case basis. My life is ruined and I am having to continue drive a car that is potentially dangerous, putting my life at risk because I have no other options. Warranties are there for peace of mind, when such things occur, but when they never have any intention of paying out, I wonder what the point is.”
“Robbing company keep away they don't want to no when you have all the evidence they say the parts are not on page 4 and 5 when the coil pack and thermostat are clearly on there policy disgraceful company that robs people”
