Hanro - Official UK Store Reviews

Name: Hanro - Official UK Store
Address: 6 South Molton Street, London
Rating: 4.61

4.6 Rating 755 Reviews

91 %

of reviewers recommend Hanro - Official UK Store

4.6

Based on 755 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01580 241111

Email:

suzy@intimateslingerie.co.uk

Location:

6 South Molton Street
London
W1K 5QF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional friendly service ❤️”

Helpful Report

Posted 4 years ago

Hi Rasheeda - thank you so much for your lovely review. We really appreciate your feedback and are so pleased that you're happy with the service you received. Have a great day! Team HANRO.

Posted 4 years ago

“Compared with those I already have- midi briefs with a luxurious stretch leavers trim, size M, those I have received have a rigid rachelle lace, only, around the front and the lace creates a sensation of tightness when putting them on and pulling them down. No longer a luxurious feel at all.”

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Posted 4 years ago

Hi Sue - thank you for your honest feedback. We will pass on your comments to our design and production teams as we strive to ensure that all of our products are luxurious and that our customers are happy with the quality. If you'd like any further assistance, please contact our customer care team at hanro@intimateslingerie.co.uk. Thanks, Team HANRO.

Posted 4 years ago

“Lady in the office, where I visited in person was very helpful with exchange of size”

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Posted 4 years ago

Hi Lesley, thank you for your lovely review! We're so pleased that you were happy with the service provided. Team HANRO.

Posted 4 years ago

“I am happy with the cooperation. Every step of my order went to my satisfaction . I will recently proceed with a new order.”

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Posted 4 years ago

“Bought three items as gifts - two were extremely well received. The other had to be returned as it was deemed to be old fashioned”

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Posted 4 years ago

“Love this brand, love the store”

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Posted 4 years ago

“Well, the items were as described , the sizes were very fitting and comfortable the time period from purchasing to delivery was no time . Thanks alot Makkiyah buabbas”

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Posted 4 years ago

“Excellent service and speedy despatch”

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Posted 4 years ago

“Thank you. very efficient and prompt service. The sizing of the woman’s nightwear is not consistent and both garments are larger than previous sizes. However the quality is excellent and next time I will order in a smaller size.”

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Posted 4 years ago

“Excellent quality, stylish and comfortable.”

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Posted 4 years ago

“Very nice bra and Very comfortable. I would definitely recommend it. Will purchase in another colour for sure. Definitely my favourite brand now I’ve found it.”

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Posted 4 years ago

“Great product. Lovely colour.”

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Posted 4 years ago

“Highly professional staff”

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Posted 4 years ago

“I love Hanro products but had never ordered online before. As my card had not registered for the purchase I called from Australia. The issue was sorted out immediately by a very friendly and efficient Hanro salesperson and my package was on its way within the hour. Terrific service”

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Posted 4 years ago

“Excellent..very very fast delivery”

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Posted 4 years ago

“The web site is very use-friendly and pages load rapidly”

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Posted 4 years ago

“Goods were delivered extremely quickly and at the specified time. I will certainly use this means of buying my lovely Hanro underwear in future.”

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Posted 4 years ago

“Wonderful service! Thank you!”

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Posted 4 years ago

“Responded well to my complaint - all sorted.”

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Posted 4 years ago

Good Morning, Thank you for your message. I do apologise you haven't received a response to your email and the items you received are faulty. We will resolve this for you as quickly as possible, please see an email from one of the HANRO customer service team. Kind Regards HANRO customer services

Posted 4 years ago

“Easy to order and excellent delivery service. Absolutely delighted with the garments and will certainly be ordering again.”

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Posted 4 years ago

Hanro - Official UK Store is rated 4.6 based on 755 reviews