Hanro - Official UK Store Reviews

Name: Hanro - Official UK Store
Address: 6 South Molton Street, London
Rating: 4.61

4.6 Rating 755 Reviews

91 %

of reviewers recommend Hanro - Official UK Store

4.6

Based on 755 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01580 241111

Email:

suzy@intimateslingerie.co.uk

Location:

6 South Molton Street
London
W1K 5QF

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Anonymous

Anonymous // 01/01/2019

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“Excellent service and great products. Thank you.”

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Posted 4 years ago

“Excellent quality as always, I'm very pleased with my purchases.”

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Posted 4 years ago

“I have had many Hanro nightdresses over the year because I love the quality. Unfortunately I had to return my order because the cut was so poor the the sleeves/armholes were so high cut that they were majorly uncomfortable. However the quality of the fabric remains the same, luxurious.”

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Posted 4 years ago

“Excellent quality product, next day delivery superb.”

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Posted 4 years ago

“I was sent two items, but one of them was the incorrect colour.”

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Posted 4 years ago

“Efficient service. Loved the ‘minimal packaging’ option. I received two items beautifully wrapped together in a single sheet of tissue, fitting exactly within a small cardboard box.”

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Posted 4 years ago

“Easy to shop and fast delivery!”

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Posted 4 years ago

“Excellent rapid delivery on a high quality product. Recommended.”

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Posted 4 years ago

“The items ordered arrived the next day and were nicely packaged. I had to order in an item in from their factory as it was out of stock in their UK store. I called and spoke to Beth in Customer Services who arranged it and she was excellent.”

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Posted 4 years ago

“Website easy to use. Product excellent as always.”

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Posted 4 years ago

“Quick delivery and strong packaging”

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Posted 4 years ago

“Awful customer service. My parcel was sent to a different address than the one I gave. The parcel was lost, and my interlocutor did not suggest any form of compensation. I had to suggest that she re-orders the items (unfortunately by the time she did it, one was sold out, so I had to go for a different size...) and when I received the new parcel, only one item had been packed. Unbelievably amateur.”

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Posted 4 years ago

“A lovely product - as usual - once you've tried Hanro you don't want to wear anything else - easy website to use and quick dispatch. Excellent customer service”