Hanro - Official UK Store Reviews

4.62 Rating 753 Reviews
92 %
of reviewers recommend Hanro - Official UK Store
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read Hanro - Official UK Store Reviews
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01580 241111




6 South Molton Street

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Anonymous  // 01/01/2019
Order was sent promptly it had no statements or return forms enclosed.
Posted 1 year ago
Simple purchase. Trusted brand.
Posted 1 year ago
Great products!
Posted 1 year ago
Great product
Posted 1 year ago
Excellent site, showing a lovely range of products. Easy to use and delivery was fast and efficient.
Posted 1 year ago
Good website, efficient delivery, great quality
Posted 1 year ago
My address from online order was incorrectly transferred to the DX delivery company. As a result the parcel went to wrong address and I had to arrange a redelivery. I got through to sales at Hanro, staff were very helpful and amended the mistake. I received parcel.
Posted 1 year ago
Lovely quality Lynn negligee, prompt delivery and packed well - what is there not to like?
Posted 1 year ago
great quality material, a perfect fit; arrived on time. I am very pleased.
Posted 1 year ago
Great service.
Posted 1 year ago
Quality of cotton is remarkable and so pleased to have found UK website supplying it.
Posted 1 year ago
Love the fabric and fit of the two silk/cashmere turtlenecks. Also love the fast, free delivery. But most of all the customer service was great. After I placed the order online I had a question about the items and I received a rapid, correct answer.
Thank you!
Posted 1 year ago
Simple well thought through website and customer journey and faultless service delivery
Posted 1 year ago
Excellent product
Posted 1 year ago
Was very happy with the quality of the product. Cannot find anything better on the market.
Speedy and efficient delivery.
Posted 1 year ago
Brilliant quality
Posted 1 year ago
I realised after I ordered that this was not delivered by hanro, but by a company called intimates lingerie in the UK. Things were out of stock. They wouldn't give me a delivery date and I have been chasing for weeks to find out whether it would arrive in time for Xmas so I could by a replacement product if not and cancel the order. it is the 23rd now and still no response to this so I have no idea whether i need to buy a replacement present or not. Very poor service.
Posted 1 year ago
Took an order for an item that was not available
Posted 1 year ago
ordered 14 dec. waiting today 23 dec for delivery
Posted 1 year ago
Caring effective advice kind lady who knew her stock and I was 101% satisfied any thanks
Posted 1 year ago
Hanro - Official UK Store is rated 4.62 based on 753 reviews