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Harrisons Carpet & Flooring Reviews

4.7 Rating 4,940 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

4.7

Based on 4,940 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 2nd April 2024

Harrisons Carpet & Flooring 5 star review on 24th March 2024

Harrisons Carpet & Flooring 5 star review on 24th March 2024

Harrisons Carpet & Flooring 5 star review on 10th March 2024

Harrisons Carpet & Flooring 5 star review on 10th March 2024

Harrisons Carpet & Flooring 5 star review on 10th March 2024

Harrisons Carpet & Flooring 5 star review on 15th January 2024

117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driving just south of Timaru last week when a lady driving a Harrisons carpet vehicle took exception to something I did. She gave me the fingers. I have since had 2 flooring companies quote for a carpet and vinyl job. Obviously I didn't ask Harrisons to quote.”

Posted 4 years ago

Hi, We appreciate you taking the time to let us know. We will be addressing this matter further. Apologies for this, not an image that we want to portray. Kind regards, Customer Care

Posted 4 years ago

“Really bad service, no quote emailed after 2 x requests. The sort of apology was enjoy your new carpet after I excepted a quote from another CO which was $2000 cheaper.😟😟”

Posted 4 years ago

Hi, Thank you for your feedback. I apologise for the delay with your quote and have spoken with the Business Owner. Not how we like to do business, again I apologise. Kind regards, Customer Care

Posted 4 years ago

“Harrisons Carpet You came back to discuss concerns re our carpet, some you agreed with and some you didn’t. We did expect a modicum of concern re the fraying edges and the edges in general and the movement of the carpet. We have not received any further communication as to the installer and coming back to tidy the edging discussed. Not happy , disappointing to say the least, perhaps it comes down to the fact that we have purchased and not likely to purchase again in the near future for the lack of after service. Shame on you. We have however purchased carpet from the Harrisons carpets for a property in Glenfield – truly feeling uneasy about this now. As for the other property Harrisons will not be a consideration. I guess it doesn’t make a difference considering it’s a franchise so who cares about the next franchisee missing out on a sale. This email is just to let you know of our thoughts on Harrisons after sales service. Do we want you back in our home -No. Will we recommend – No We will employ and independent carpet layer to tidy up what we paid for.”

Posted 4 years ago

Hi, Thank you for your time yesterday and your feedback. Again I apologise for the lack of follow up. Your feedback is important and helps us to ensure that any shortfalls are improved upon immediately. Kind regards, Customer Care

Posted 4 years ago

“Really disappointed, the carpet is not what we expected. we were asked if we had pets... we told them we did. You would think they would take this into consideration when they offer you samples. The carpet we have, shows every bit of pet hair, every bit of dirt. The sales man was pushy, and would not allow us to keep a sample here overnight "I have to show it to the next home"... um, other companies allow you to do that. He just wanted a quick sale. I would not recommend this to other people. disappointed.”

Posted 4 years ago

Hi, Thank you for your feedback. Was sorry to hear that you are not happy with your product or service. We don't tend to leave samples as being a mobile service we do need to take the samples to the following appointments. I do understand that this can be frustrating however. Kind regards, Customer Care

Posted 4 years ago

“Waited three months for curtain s then they turned up without the proper screws. It's been 4 weeks and they still haven't finished to complete the job!”

Posted 4 years ago

Hi, Thank you for your feedback. I apologize for the inconvenience. I am contacting the Business Owner now to get them to resolve your issues. Kind regards, Customer Care

Posted 4 years ago

“Why are u promoting and selling synthetic carpet. When it's past its use by date it is just another large item clogging landfill sites. Support NZ and promote the carpet material we grow here... WOOL. It lasts for a very long time and is biodegradable at the end of its life. It can also carry on with a new life as garden mulch to keep the weeds at bay. Wake up Harrison's and support NZ and climate change. Thanks, Julie.”

Posted 4 years ago

Hi, Thank you for your feedback. A very topical discussion in today's environment. Certainly something that we are investigating with our company's sustainability policies. Kind regards, Customer Care

Posted 4 years ago

“After 2 years of going back and forth with your Hastings man over, poor laying, faded carpet, being let down by tradies not turning up then making excuses, we have pulled the pin and never ever want anything or anybody to do with Harrisons here again. We will live with the hideous joins until we can afford another carpet. This is a disgrace and we would never recommend your company to anyone.”

Posted 4 years ago

Hi, Thank you for your feedback. I am very sorry that you are so unhappy with your experience with Harrisons. If you would like to contact me on customer.care@hah.co.nz I would be more than happy to help you resolve this by finding a time and date that works for both yourselves and the installers to fix the issues. Kind regards, Customer Care

Posted 4 years ago

“Product was great but service was shocking the worst I have ever had.”

Posted 4 years ago

Hi, I was very sorry to hear that you were not happy with the service that you received. If you would like to discuss this further then please contact us on: customer.care@hah.co.nz or 0800 279 009. Kind regards, Customer Care

Posted 4 years ago

“Not at all happy with installation, many little problems, just "swept under the rug" so to speak. Please see my response to your questionnaire for specific details.”

Posted 4 years ago

Hi Grant, Thank you for taking the time to give us your feedback and your response to the questionnaire. Kind regards, Customer Care

Posted 4 years ago

“Awful accusatory email because of bad customer service . Whangarei. If they had sent an email with an apology or shown a bit of empathy I wouldn't be writing this. They took it for granted that I would know that doors need planing after install. I read it in the docs but as no one said anything to me I assumed mine were ok. I sent them an email and got one back with misinformation and quite accusatory. Whangarei need customer service training.”

Posted 4 years ago

“Still waiting for a quote”

Posted 4 years ago

Hi, Thank you for your feedback. I will contact the business owner who was booked to come out to see you. Kind regards, Customer Care

Posted 4 years ago

“I recently wrote a 1 star review regarding harrisons carpet missing out on a $17k contract because they did not respond to my online quote request and did not respond to the phone message I left They official response from them is that they did not receive the online quote request and they did not receive any phone message because it's a mobile service There was no apology or sorry our system did not pick it up etc. The fact is I did leave a phone message with an operator and I did fill their form Their denial is a pure lie ! You be the judge”

Posted 4 years ago

“Never received my quote, reps were rude because I wasn't available for the length of time they wanted to do their hard sell on me. Didn't want to remove their shoes in my house ( I have new wooden floors & she was in heels) Let them wear them upstairs but then he went & trod all over a white rug, really?? You're a carpet company you should know better”

Posted 4 years ago

Hi, Thank you for your feedback. The sales process is determined by how long it takes to measure the required rooms and for the customer to choose the product that they want. It is not possible to give an accurate quote if you have not chosen a product. As you were only available for 10 minutes this did not give enough time for you to choose your product and the quote to be completed. Kind regards, Customer Care

Posted 4 years ago

“Would not use Harrisons ever again. Got charged $998.00 to supply and lay 2m of lino, with carpet was $4800.00 overall. Have got a slightly larger area completed today for $1400.00 less than Harrisons. I would recommend checking pricing with anyone else before getting involved with Harrisons.”

Posted 4 years ago

Hi, Thank you for your feedback. This has been passed onto the business owner. When comparing quotes, always be aware that there can be differences in quality that may not be obvious to the eye. Kind regards, Customer Care

Posted 4 years ago

“Had the guy come for a quote he only gave us one example seems like he was in a hurry was moaning the last job made him get all the carpet out of his van. Wasn't enough to choose from. I left samples to pick up in letter box txted him never heard back from him. He lost a sale. Not happy. Looking at other carpet places now.”

Posted 4 years ago

Hi, Thank you for your feedback. I have passed this on to the Business Owner. It is disappointing to hear that you did not have a good experience. Kind regards, Customer Care

Posted 4 years ago

“Harrisons missed out on a $17k flooring contract because A- they did not respond to the on line quote form that they ask people to fill in - they didn't get back to me B. I rung the store because of A and left a message . No one called back- response It's their loss !”

Posted 4 years ago

Hi, Thank you for your feedback. We have checked your email against our system, but unfortunately never received your lead. With regards to your phone call we are a fully mobile service with no stores. We wish you all the best. Regards, Customer Care

Posted 4 years ago

“After thinking that I had good service and we got another quote from them, it turns out they were dearer for repeat business and also they chased us up almost two years later for a balance which we had assumed we'd paid. I'm not sure what company operates on not knowing their debtors owe or lack there of. Not impressed and couldn't recommend the Howick branch. The worst part about this was that when they found out payment was required, they never once made a call to speak to directly about it or apologised about their lack of back end account handlings. Only a email asking for the money...”

Posted 4 years ago

Hi, Thank you for your feedback. If you would like to discuss this further then please feel free to contact us at: customer.care@hah.co.nz or call us on: 0800 279 009. Kind regards, Customer Care

Posted 4 years ago

“Our carpet looked nothing like the sample we chose within six months of install, even though it was sold as anti-fade. The handling of our concerns was dealt with unsatisfactorily. Would not recommend Harrisons for anything, and will definitely not be using them again.”

Posted 5 years ago

Hi Ryan, Thank you for your feedback. Very sorry to hear that you are not happy with your carpet and the way that your concerns were dealt with. If you would like to discuss this further please contact us at Customer Care. customer.care@hah.co.nz or call us on 0800 279 009. Kind regards, Customer Care

Posted 5 years ago

“It's a shame there is not a no star option. Our carpet looked nothing like the sample we choose within six months of install. The handling of our concerns was dealt with unsatisfactorily. Would not recommend Harrison's, we will not be using again for anything.”

Posted 5 years ago

“I posted my review last night. This is your response as cut and pasted from below: "Thank you for your feedback. I understand that this was a long and stressful process for you both. It is disappointing that the outcome has left you feeling so unhappy but I am glad that we came to a mutual resolve". This is a blatant lie. There has been no resolution. In fact, I've been told: "Yes, you're right, this issue is bigger than initially thought...all the best in reaching a resolution....."”

Posted 5 years ago

Hi, Thank you for your time this morning. As discussed I look forward to working towards a resolution for you. I apologise for my misunderstanding regarding this matter. Kind regards, Customer Care

Posted 5 years ago

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Harrisons Carpet & Flooring is rated 4.7 based on 4,940 reviews