Harrisons Carpet & Flooring Reviews

Name: Harrisons Carpet & Flooring
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.71

4.7 Rating 4,923 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

Metrics

Info

4.7

Based on 4,923 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

Write Your review

Tell us how Harrisons Carpet & Flooring made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Harrisons Carpet & Flooring 5 star review on 2nd April 2024

Leonie Cadman

Harrisons Carpet & Flooring 5 star review on 24th March 2024

Kristan Horne

Harrisons Carpet & Flooring 5 star review on 10th March 2024

Jenny Harpur

Harrisons Carpet & Flooring 5 star review on 15th January 2024

Sisko Ohenoja

117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a tight time line for an installation of carpet in an apartment. Harrison’s made it work. The carpet layer was amazing and the communication from everyone was outstanding.”

Helpful Report

Posted 2 months ago

“Very responsive to our initial inquiry. We had a quote and installation complete within only a few weeks. Very plesant people to deal with and their installer was great. Thanks very much- our garage floor looks amazing”

Helpful Report

Posted 2 months ago

“Great communication with Franchises but a mess was left behind”

Helpful Report

Posted 2 months ago

Hi Bridget and Dave, Thank you for your feedback and letting us know about how the house was left. I apologise for this and I will contact the business owner and get them to address this with their installers. Thanks, Customer Care

Posted 2 months ago

“Great service”

Helpful Report

Posted 2 months ago

“It was organised very quickly with good stocks of hard flooring and carpet. The dates for the install were finalised once we agreed to go ahead Any questions we had were answered straight away The installers did a great job and were very tidy”

Helpful Report

Posted 2 months ago

“Such a wonderful team. Efficient, caring and honest. 10 outta 10 would recommend them! Thank you so much for bringing my dream home to life 😁”

Helpful Report

Posted 2 months ago

“Great reliable service, extremely happy with our new carpet. Thanks Fred😁”

Helpful Report

Posted 2 months ago

“Exceptional service and installation, would definitely use Harrison’s again. Thank you to Andrew for the the fantastic job he did with the installation, we are really happy with it.”

Helpful Report

Posted 2 months ago

“Was recommended Steve King and Harrisons Canterbury North by a friend.Right from the quote process, through to the installation everything was done so well and our kitchen flooor looks amazing. Highly recommended Steve and his team.”

Helpful Report

Posted 2 months ago

“We found Kay very helpful and accommodating.”

Helpful Report

Posted 2 months ago

“Very professional service, would definitely use Harrison’s again.”

Helpful Report

Posted 2 months ago

“Harrisons provided a very reliable service and accomodated my timing requirements. I would recommend Harrisons for competitive pricing and completion.”

Helpful Report

Posted 2 months ago

“Installers didn't turn up as expected, we had to chase around following up on that. No check up calls during or after job complete and shocking and unbelievable experience with customer service after a scratch was made - NO ONE came to look at it yet we were told we did it!! Final carpet looks pretty good but in all honestly wouldn't use Harrisons again if they paid us!”

Helpful Report

Posted 2 months ago

Hi, Thank you for your feedback. It is disappointing when things do not go as you had anticipated. Unfortunately the installer did not come on time as the installers mother in law had a medical event the night before. With the scratch, we arranged for a hard floor specialist to come out to view this but you failed to arrange a suitable time with them once they contacted you. The area where this occured was not an area that our team were working in but they noted that you did have a camera in that area so maybe that would be helpful as to where this scratch came from. Pictures of the scratch were reviewed by 3 hard flooring specialists and they believed that it has come, not from a knife, but a furniture drag or stone scratch. The team did mention that they observed a fridge being dragged by other workers (Not Harrisons) in that area of the scratch. Thanks, Customer Care

Posted 2 months ago

“Thank you to Justin (Invercargill) and team for your expertise and professionalism throughout the carpet process.”

Helpful Report

Posted 2 months ago

“Exceptional service and price was reasonable compared to other places.”

Helpful Report

Posted 2 months ago

“I was nervous about having my carpet replaced - where was all the furniture going to go? how could it possibly be done in one day - I needn't have worried. The team that removed my old carpet and laid the new were excellent. The new carpet is fabulous and the workmen so very efficient. I highly recommend Harrisons and am so glad I bought from them.”

Helpful Report

Posted 2 months ago

“From the first visit with carpet samples,to the final laying of the carpet Jon was most helpful,making for a sooth experience. Over all i am extremely pleased. Thank you Jon and Harrisons. Noeline Coutts.”

Helpful Report

Posted 2 months ago

“Excellent service from everyone”

Helpful Report

Posted 2 months ago

“From start to finish it’s been totally stress free. Thank you Caitlin from the Harrisons Tauranga branch for your informative home visit along with your samples that made it so much easier to choose from. Everything went well from start to finish. Trent the installer worked like a pro, thank you also Trent. We have done business with Harrisons before so choosing them to do our carpet was an obvious choice. Highly recommended. Val H.”

Helpful Report

Posted 2 months ago

“Neil and Kirsty were amazing. Very efficient with good knowledge and advice. My flooring looks amazing. Thanks Harrison’s”

Helpful Report

Posted 2 months ago

Harrisons Carpet & Flooring is rated 4.7 based on 4,923 reviews