Harrisons Curtains & Blinds Reviews

Name: Harrisons Curtains & Blinds
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.57

4.6 Rating 1,459 Reviews

90 %

of reviewers recommend Harrisons Curtains & Blinds

Company Reviews

Metrics

Info

4.6

Based on 1,459 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Curtains & Blinds 5 star review on 16th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Blinds (Santa Fe, Norman) of poor quality. Not closing easily (very stiff) and workmanship shoddy. Two blinds had to be replaced and one has now lost the cheap plastic casing that holds the strings for up and down movement.”

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Posted 3 years ago

“I have never experienced such a debacle with soft furnishings as this experience with Harrisons. I won't use them again and won't recommend them to anyone.”

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Posted 4 years ago

“I dont want to write the full review again, because I did few months ago. In summary, I havent received the service or product as advertised or being promised. - Installation was incomplete. Rather than doing full installation, only 2 screws been put. Ref image. - Roman blind quality is very poor, Not even a month, but stiches teared and the stick, is coming out. Ref Image. - Customer service is ok at the beging before you sign the contract. After that there might be slight delay in response, as you already paid the 50%. (thats my experience) Please note that I have already reviewed 2 months ago, and all the transactions completed. I have been asked to give feedback again today, I think Harrisons is trying to overwrite my old review or something(not sure). Thanks”

Helpful Report

Posted 2 months ago

Hi, Thank you for your feedback. I believe that the Business Owner has been in touch and explained the reasons for the issues that you had. Not all the screws are required for the brackets and this has also been explained to you. Thank you for taking the time to give us your feedback. Thanks, Customer Care

Posted 2 months ago

“Worst ever”

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Posted 3 months ago

Hi, Thank you for your feedback. I apologise for your experience, we like to deliver excellent customer care to all of our customers. We now have a new business owner in this area. Kind regards, Customer Care

Posted 3 months ago

“We certainly did not have a good experience with Harrison's curtains and blinds. Took three lots of curtains to finally get it right. Which was over six months. The first lot the hem was all over the place looked like an amateur I had sewn it. The second lot of curtains had no hem at all. We finally got the third light installed and no one even bothered to contact us to see if it was good or bad. The communication over the six months was terrible. We had a great experience with Harrison's carpets so we decided to go with Harrison's for the curtains even though they were quite a bit more expensive, I certainly could not recommend Harrison's curtains and blinds to anybody. We made a big mistake!”

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Posted 5 months ago

Hi, Thank you for your feedback and I am very sorry that you did not have a good experience with your curtain purchase. We do strive for all our customers to have a good experience. It is disappointing for everyone when that is not the case. I hope that you are happy with the final product and we appreciate your patience. Kind regards, Customer Care

Posted 5 months ago

“Curtains firstly were incorrect. Completely different curtains put up and we didn't notice until the installers left were busy at the time. A bit difficult to communicate this to the provider who communicated by saying 'were they hung the wrong side' 😂😂😂. Then when they were remade and hung - too short! light can be seen coming out of bottom of curtains/. We were told when it was reviewed the installer would come and fix by lowering curtains but that was months ago so obviously not happening. Never again will we get Harrison's. If you look at curtain length trends they sit well on the floor which adds to their elegance and that is what we expected. We paid a lot of money for curtains we are not happy with.”

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Posted 6 months ago

“After taking over three months to install after an initial promise of three weeks blinds began falling apart within a week. Asked Harrison’s to fix but not covered by warranty apparently. Cut to nine months later and the very expensive blinds are unusable.”

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Posted 6 months ago

Hi Alan, Thank you for your feedback. I would like to understand more around this. I will look into the job and see what the issues were. Kind regards, Customer Care

Posted 6 months ago

“Two years out, the hem linings on sheer curtains need to be redone, poor workmanship. The motorised system for roller blind, needs to be charged continuously, and cannot be easily reached. Only lasted 1 year. Was not surplied with charger on installation. Would not recommend harrisons curtains at all.”

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Posted 9 months ago

Hi, Thank you for your feedback, I am sorry to hear that you have not been happy with your product. I will discuss this with the business owner. Kind regards, Customer Care

Posted 9 months ago

“I received short notice of a cancellation and made another appointment for the following week. However the person never showed up, I discovered there was an issue with the address and phone number. The service was very bad and there was no apology for the inconvenience. A few years ago we asked a carpet person to come and they did not come on time. They had to come back again for the next appointment. When they send me a bill it had the wrong address and the wrong person's name on it which I found to be ridiculous.”

Helpful Report

Posted 10 months ago

Hi, Thank you for your feedback. Firstly my sincere apologies, the mix up of the address was a human error made by one of my new team members. It has presented your previous address from a historical lead in the system. This was no fault of the Business Owner but due to an error within my team. I know that the agent has since contacted you and the business owner to apologise for his error. I will also investigate the error with the carpet invoice that you received. Kind regards, Customer Care

Posted 10 months ago

“I would never use Harrisons again and certainly wouldn't promote you.”

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Posted 1 year ago

Hi Fiona, Thank you for your feedback. I am so sorry to hear that you have not had a good experience with Harrisons. We always strive to deliver an excellent service and I apologise that you don't feel that you have recieved this. The business owner that you dealt with is no longer working with us but if we can be of any further help then please do not hesitate to contact the customer care team. Kind regards, Customer Care

Posted 1 year ago

“Christchurch North……… BUYER BEWARE!!!!”

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Posted 1 year ago

Hi, Thank you for your feedback. If you would like to discuss this further and elaborate on the situation then please contact Customer Care. customer.care@hah.co.nz Kind regards, Customer Care

Posted 1 year ago

“No quality check on product. Joins puckered and lining longer than uneven curtains all the way along the bottom of the curtains (all of them). No communication from Head Office excwpt for delays and a bunch of excuses. Also trying to do hack the a fix despite the curtains being so short in parts there would not be enough fabric, let alone the fabric will be damaged. No joy at all in this $4,5k purchase- and that's with 40% off - something I would expect when spending thousands. Harrison's should be ashamed of their quality they sent out and their customer service with poor remedy even under the Consumer Guarantee Act. Definitely would not recommend! Lewis' or Spotlight much better in my experience.”

Helpful Report

Posted 1 year ago

Hi Nicole, I am very sorry to hear that you are not happy with your experience. Thank you for bringing this to my attention. I will look into your case and discuss this with the Business Owner. Kind regards, Customer Care

Posted 1 year ago

Hi Nicole, Again my sincere apologies for your experience. I have since spoken with the business owner and she has informed me that she has been in touch with you and that we have taken full responsibility for this error. It has been explained to me that it is a workroom error and that we are having the entire job re-made for you. Thank you for bringing this to our attention and giving us the opportunity to resolve all the issues for you. Kind regards, Customer Care

Posted 1 year ago

“Unprofessional customer service. I have waited over a month to have a measure up for sets of curtains. During this time Harrison’s have cancelled their appts twice. Last night they cancelled this mornings appointment, offering me yet another booking in over three weeks time. Who has to wait nearly two months just for the initial measure and quote? Going with another firm.”

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Posted 1 year ago

Apologies for the inconvienence but the local business owner was unwell and had to reschedule her appointments.

Posted 1 year ago

“Lousy service. Unreliable.”

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Posted 1 year ago

“Service was slow, then delayed. Communication was poor and install was painful.”

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Posted 1 year ago

“Curtain quality was great once installed. Communication was poor.”

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Posted 1 year ago

“If there was a zero available for Harrison's service, they would get a zero. Their level of CX is non-existent”

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Posted 1 year ago

“Took too long for the curtains to be made and installed. I would not recommend or use Harrisons again”

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Posted 1 year ago

“Harrisons made the curtains in our house 4 years ago and I now wanted to take them up as they were very long on the floor. They were great to speak with initially and quoted to do the work. I accepted the quote and a plan was put in place but just before they were due to arrive to take the curtains they rang and said their workshop no longer wanted to do this job and left me high and dry. Very very disappointed that they did not feel any responsibility for following through with their quote and seems they have no interest in post sales work.”

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Posted 1 year ago

“Was told they would arrive at a curtian day arrive a few weeks later curtians great but not service sorry”

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Posted 1 year ago

Harrisons Curtains & Blinds is rated 4.6 based on 1,459 reviews