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Harrisons Solar Reviews

4.5 Rating 964 Reviews

86 %

of reviewers recommend Harrisons Solar

Company Reviews

4.5

Based on 964 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.3 out of 5

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Phone:

0800 00 33 54

Email:

customer.care@hah.co.nz

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Harrisons Solar 5 star review on 17th April 2024

Brianand Carol Shearer

Harrisons Solar 5 star review on 7th April 2024

Richardand Stephanie McCaskill

Harrisons Solar 5 star review on 24th March 2024

Lynleyand Bim Dewes

Harrisons Solar 5 star review on 24th March 2024

Lynleyand Bim Dewes

Harrisons Solar 5 star review on 11th March 2024

Harrisons Solar 5 star review on 12th February 2024

Harrisons Solar 5 star review on 28th January 2024

Nairn MacGibbon

27

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Power bill has tripled in winter and is higher in summer compared to before the 12 panels were installed. Nobody will get back to me about this. Have sent in copies of power bills as asked for, nothing comes back. Tired of having to make the first contact. Extremely expensive system that now costs us more for power. Wish it had never been installed.”

Posted 5 years ago

“We put Solar panels on the roof of our Marae, which were promised to reduce the bill. At the time, we were not advised that this would raise the price of the main power that we were billed each month and that without a battery there was no real point of having solar panels. Now, that may make sense now!! BUT this was not explained to us four years ago when we purchased the solar panels. We were promised free to cheap power. This has not happened and since then there was no real attempt to help us with our concerns when our power went up. We would not have purchased solar panels, but the person who sold them to us did not care much for our needs. Made the sale and then vanished!”

Posted 8 months ago

Hi, Thank you for your feedback, I see that one of our other Business Owners has been out to see you and explained how the system works at the end of last year. I will ask them to contact you again to help you further. Kind regards, Customer Care

Posted 8 months ago

“We have had Solar panels since May 2018 - love in Taupo,and had been thinking of getting a Tesla Powerwall battery for some time. We arranged a visit from the Waikato installer , David ,in April. He was very, very thorough, making sure we had enough panels to make the installation of a battery appropriate for our circumstances. He explained the workings of the battery in-depth, and we went ahead and paid the deposit. He had told us that due to shipping delays etc., we may not get the battery until late August - early Sept. - but possibly earlier. He kept us updated throughout the waiting time and in early September, he installed it. Due to staffing shortages, he had to work on his own, but he arrived on a Saturday, and stayed until the installation was complete. We could not have wished for a better person., and we have no hesitation in recommending him. Regards John Lucas”

Posted 1 year ago

“We enjoy the system but and this is a big but.... we have not heard from Harrisons since the system was installed. I think it would be a good gesture, if for no other reason than to show a modicum of interest on how the system is meeting the needs vs the expectation of the customer... You know, the good old glad hand... Who know, there may very well be the need of an upgrade. also, do you offer the means of installing a EV charging port?”

Posted 2 years ago

“Very pleased with the product, impressive results. However, there doesn't seem to be any after sales service as promised and a couple of installation issues are still unresolved.”

Posted 4 years ago

“Had base system put in a year ago(8 panels, inverter . . They wont call me back now, too busy taking easy money”

Posted 4 years ago

Hi, Thank you for your feedback. I believe that Daryl did quote you for extra panels but you chose not to proceed. Daryl also came to your house recently to assist you with your new modem but there was no mention of you wanting to pursue more panels. Daryl will get in touch with you today and discuss how we can help you going forward. Kind regards, Customer Care

Posted 4 years ago

“Wanted to max our power cost about 20k for just the panels got told could only put 14 up but still does not provide what we needed. Asked about the battery at the time was told wait and see. Should not of waited as now batteries are really expensive as only tesla is available the other one's were cheaper. So the power we make extra during the day and don't use even if it is only a small amount goes to the grid and they give us hardly any money for it. Then we pay for power used at night. Not happy as if power cut we do not have power the unit gets turned of.”

Posted 4 years ago

“Absolutely shocking service. I had to chase up all the way to have my job completed. He came up with all excuses under the sun. I'm sure you won't be putting this review on yr websight. Which defeats the purpose of reviews !”

Posted 5 years ago

We are glad that the job is complete and understand your frustrations of the install being delayed due to water under the house. Due to the fact that the installer would need to lie in the water and have his hands up around electrical cabling, this is, for obvious reasons, a health and safety issue. Thank you for your valuable feedback.

Posted 5 years ago

““The installation was fine, although carried out by Whitburn Electrical. The install was delayed by a few weeks as Harrisons forgot to order the scaffolding. Have yet to receive the Certificate of Compliance for the install (install took place early November). Have received zero fly buy points and there has been no follow up in regards to an app to use to monitor the solar production. I can't recommend Harrisons at all, so save yourself time and stress and use a different solar provider.” I posted this 6 months ago. I was called a couple of days after posting this review by the Harrisons team. They were very apologetic for my experiance and offered to install a hot water timer for me, free of charge! They also set me up on the Ap to monitor my solar. Since that call 6 months ago I have heard nothing further inregards to the hot water timer. I still have not received my fly buys points.”

Posted 8 months ago

Hi John, Thank you for your feedback, I will investigate this immediately. Kind regards, Customer Care

Posted 8 months ago

“I am super disappointed and frustrated with the level of service, lack of communication and poor professionalism from what was discussed and ordered. I chose Harrisons Solar Manawatu because I had two great experiences with two different Harrisons Auckland Carpet Franchises. Initially in July 2022 I met with Andrew McNabb from Harrisons Solar Manawatu. He came to quote, inspected, measured, looked at my house, advised that the house roof was not suitable, but gave the stand-alone garage as a good option. Andrew checked the size of the roof, power supply inside the garage, and the Electrical panel inside the house. He also had a person with him who he was training, so explained everything as he was going with him and with me. Andrew worked out some figures and gave me costings for 10 LG panels. The only thing he mentioned was possibly the weight of them on the garage roof, but I said I would sort this, and have it reinforced just to be sure. Completely happy with everything at this stage, Andrew seemed knowledgeable and personable. We agreed on a timeframe for possibly December, but more likely January 2023, as I wanted to get the roof painted and new beams to ensure that everything all perfect for the new panels, Andrews response time for communication when initially booking and paying was very swift, and only 2-3 days wait time for response later in the year. This year I can’t say the same. He made contact for the balance of the 50% on the 16th of January, which I paid, and he said his Installer would be contacting me to book a time. I received a phonecall on the 28th of February from the Installer saying he would be there in 10 minutes to check out the slope of the roof, and whether he would need scaffolding, etc, as he was planning a Thursday install. I said I was at work, but luckily I had Electricians in my house doing some work, and they could give him access to the areas he needed to look at. Later in the day he makes contact to inform me that the power supply in the garage isn’t sufficient for my new panels so he can’t install, and that even if he could he thinks he could only fit 8 panels, not 10. I query this saying “Andrew definitely checked everything out, and and said we could fit 10 and that everything was good to connect with the power in the garage”, his response was “Andrew uses One Roof for working it out, that’s not accurate and I can’t connect up to that power for Solar ”. I arrive home to find my Electricians telling me that the Installer had told them what they needed to do (put a trench across from house to garage with the upgraded wiring), only for them to say, “sorry, you need to talk to the homeowner, we are only contracted for the work we are currently doing, you need to speak with her”. I then ring Andrew that day, 28th February at 3.54pm, as I’m confused and not sure what happens next. Andrew was the one who initially checked everything when quoting and selling me the product, I wanted clarification on what happens now, he is supposedly the “expert” and my contact person, I left a message and asked him to please call me. I also contacted my Electricians office to see if I could get a quote for rewiring from the house to my garage, as I am feeling anxious about not being able to get my panels. As of 16th January I had currently outlaid $7,731 and have nothing to show for it, and have had my power company changed, my outside meter changed, my roof reinforced, and painted, nails replaced a lot has happened work and costwise in anticipation of the panels. Then, just to completely confuse me I receive a call from the Installer the next day, Wednesday 29th Feb at 9.04am to say everything is OK for install Thursday, and that he had spoken with the Inspector, and even though not optimal with that wiring, he would be allowed to install and get consent signed off on it as it was, with the recommendation of upgrading the wiring, so he would still be coming the next day. 8 Solar panels were installed on Thursday 1st March with black rails. Andrew had still not returned my call, but saying that, I received a call from his number on Thursday 1st March at 7.18pm, which lasted for 15 seconds. I spoke into the phone multiple times, but no response. If it was an accidental call I would have expected a text message or something saying, “sorry, called you by accident”, or if his battery went dead and he couldn’t talk a message once charging such as “sorry, my battery died, will call you back”. Nothing, no contact. On Monday 6th March I did receive an invoice, which is the only contact I have had, and there was an acknowldgement about change in panels on it. It said: I have added a credit for the 2 panels that were not installed - it was a tight fit. I also noticed on the invoice that I am still being charged for the upgrade to black rails for ‘10’ rails. Andrew had made contact swiftly last year when he was upselling me to the new black rails! My recommendation is don’t assume all Harrisons Franchise owners are equal. Trusting that someone who owns a franchise which specialises in Solar as their business does not mean they are knowledgeable or professional! If Andrew does not have the skill to make those assessments at the initial assessment and quote stage, then he needs to get professional people who can to do that. I shouldn’t have been sold the wrong amount of product, I was expecting 10 panels, and it’s lucky I didn’t buy a battery. And you have to wonder why he would use a product for measuring how many panels are going to fit which his own installer says isn’t accurate! And why 7 months on from my booking this job am I finding out that my wiring is not what it should be! I could have budgeted for this and had it ready in advance, I didn’t need that level of stress.”

Posted 1 year ago

Hi Helen, Thank you for taking the time to write this. I am very sorry that this has been a stressful experience for you. I will be looking into this job for you and investigating what has happened. We will be in touch with you very soon. Kind regards, Customer Care

Posted 1 year ago

Hi Helen, I believe that Andrew has been in touch and you have come to a resolution. Thank you for bringing this to our attention so that we could help to resolve this. Kind regards, Customer Care

Posted 1 year ago

“The local owner was not interested in going that little bit extra that makes takes the product and experience from either less than or just acceptable to truly outstanding, communication was only done at my initiation and was slow and minimal. The installation work was below standard with the team having to come back after the electrical inspection called them back and clean up electrical cables left hanging, the main cable coming back from the solar panels to the inverter cuts directly across the opening access to the attic. The Installer also left an 'L' shaped angle plate attached to my roof that they used as an anchor point while installing the panel's. The owner just dumped the panels into the app without caring that they are on a pitched roof and in different orientations. I like the power saving I am getting and like solar but I don't know if next time I want a solar system I will be coming back to Harrisons, something would need to change for me to do that. I think the local franchise owner and the install team have let Harrisons down, for what is probably a highly acceptable product.”

Posted 1 year ago

“May be good products but poor servicers and support from this company.”

Posted 2 years ago

“Made appointment, didnt keep it, Promised to arrange new time, nothing heard, cant be to interested in selling product.”

Posted 2 years ago

Hi Bill, Thank you for your feedback. I see that you had a booked appointment for the 22/2/22. I will follow up with the Business Owner as to why this didn't happen and what he intends to do. Sincere apologies for this, this is not how we like to treat our customers. Kind regards, Customer Care

Posted 2 years ago

“We installed solar without a battery in our previous house and it worked really well. More than happy. When we moved we decided to install the battery system ...it was a lot of money. The idea was to run our house on solar and we were told that the system we had invested in would do that. More than enough. Several months later and high power bills we are currently dealing with the Harrison local agent. We are not happy.”

Posted 2 years ago

Hi, Thank you for your feedback. I was sorry to hear that you were not happy with your experience. Please contact Customer Care to discuss this further. customer.care@hah.co.nz Kind regards, Customer Care

Posted 2 years ago

“Great Solar product, excellent installers. Only advice is do not take up the offer to change your power company to Trustpower, After 6 weeks they still hadn't acknowledged or paid for any of the power I supplied to them,...I have since changed companies.”

Posted 2 years ago

“Please ask that your Solar Solution team to contact me and arrange a consult and also arrange that the voucher be sent to my address.”

Posted 3 years ago

“I had alot of questions and Justin was always very happy to answer and explain them fully. Installation was very quick. My power account has shown some great savings, follow up has been fantastic as well.”

Posted 3 years ago

“Daryl was really helpful and easy to deal with, from on site consultation up until installation. Installation was quick and tidy. Ventilation system working really well.”

Posted 3 years ago

“Ask specific questions or you won’t get specific answers, ambiguous answers also need to be scrutinised or you will enter into a situation that is less than ideal both cost wise and performance wise”

Posted 3 years ago

“Fantastic sales service and installation done quickly and left everything tidy. Highly recommend.”

Posted 3 years ago

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Harrisons Solar is rated 4.5 based on 964 reviews