Hartington Heath Reviews

Name: Hartington Heath
Rating: 4.15

4.2 Rating 47 Reviews

79 %

of reviewers recommend Hartington Heath

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4.2

Based on 47 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BEWARE... They have gone bust and started again as Emitters selling old out of date stock. My client has lost a lot of money as they won't refund now. The switches he bought for over 1k are useless, they do not work. I hope the owners are happy with their gains!!!! DO NOT BUY FROM THEIR NEW COMPANY ADAPTIVE LTD, TRADING AS EMITTERS.”

Helpful Report

Posted 1 year ago

“I’ve ordered an ILumoS triple modular socket in August 2021 on behalf of my customer, I was advised that the actual faceplate is out of stock and should arrive within 2/3weeks. A month went by and apparently thier container was stuck in Netherlands. Another Month went by and it was still not here and again and again. Asked in January 2022 was told February it’ll be here. Nothing. Was then told End of March, then end of April. Last message 09/05/22 “This will be in stock in 2 weeks” I messaged them 3 weeks later no reply, messaged last week no reply. Surely it should be in your interest to update your customer on the status of this. Also asked for a refund, didn’t recieve it. Will never ever use this company. Not sure on other products but you can find all of them on AliExpress, unfortunately I can’t find the triple socket plate in the colour that I need. I’m giving them A week to get back to me with an update.”

Helpful Report

Posted 1 year ago

“BE WARNED! THEIR LIGHTS ARE NOT BUILT TO LAST CUSTOMER SERVICE IS APPALLING. DO NOT DEAL WITH THEM. OVERPRICED, CHEAP LIGHTS THAT ARE NOT FIT FOR PURPOSE. I initially bought one of their LED strip lights for £140 about 7 months ago and I wish I had never even heard of this company. It arrived with cheap plastic clips to install that look like someone has cut them off a longer strip with a hacksaw. You have to pay separately for this £24! I bought my own clips and installed the light. The remote to change the colour on the light worked for the first month then then got progressively worse to an extent where it didn't work. Sent them back for repair and they said they replaced the transformer. To be honest it came back working then progressively got worse over the next 3 months but at least we could still use the remote this time but had to be very close to the receiver. 6 months in I noticed the end of the light strip started to discolour e.g. some of the light would light up green while the rest would be red. Shortly after this it stopped working altogether. I would expect that lighting costing £140 to last longer than 6 months! Fed with the poor quality of the light I just wanted my money back. I sent the light back to Hartington Heath who have replied saying they will not repair, replace or refund the light as it doesn't satisfy their returns policy. No apology at all, just endorsing the fact that their item is not expected to last longer than 6 months. I have raised a formal complaint and as it stands heard nothing back.”

Helpful Report

Posted 2 years ago

“If I could give 0 stars I would. The only thing they seem to do well is respond to emails. I placed an order mid August, was told it was dispatched but never received anything. After emailing, I was told that the dispatch note was an error, the products weren't actually in stock and I'd have to wait 4-6 weeks and that they'll email me to keep me updated. 7/8 weeks went by, nothing, not even an email. Was told that it'd be another 8 weeks after getting in touch. 3 weeks go by so I ask if there's an update in case anything changed. I'm told that I'll now be waiting until the new year (this was in October). Asked for a refund in the next email, to which they replied saying that they would get the items to me in 10 days now. Obviously too little too late, they say to expect the refund in my account in 3-5 working days. 9 days later (7 working days) I chased with an email. An hour later I got an email confirming they've processed my refund. The minute after, a correspondence to my email, just saying "I can confirm this has been processed". No apology or acknowledgement of their mistake. Just ignorance.”

Helpful Report

Posted 2 years ago

“Recently purchased 80 led MR16. Eighteen failed within a few days, rang informed them that they were not in packaging. After receiving them manager rang “ not in original packaging” so can’t resell them, full refund refused. You can’t resell them as they are faulty! I said. Poor customer service when returning good. Better support from Amozon when returning goods that are not fit for purpose. I was advised to take it up with small claims if not happy.”

Helpful Report

Posted 5 years ago

Hartington Heath is rated 4.2 based on 47 reviews