“Bought a TV roughly 5 months ago, it started producing purple lines through the screen. Rang Harvey Norman for the warranty and was told somebody would get back to me. 2 months went by and nobody hadn’t contacted me and so I called them. The person I spoke to was awesome and told me to come in for a replacement Tv as this was unacceptable. I knocked of work, went home and grabbed my TV and if I went to Harvey Norman. When I got there, they were nothing but rude and unhelpful just wanted me to pay more money and to top it of they did not have any TV available for me. I ended up leaving empty handed, I even had to go back inside to ask them for my TV that I had bought in to have replaced. The manager bought the TV out to the car for me, I not only have a TV with purple lines through it during any screen time it now also has this little crack/scratch looking part on the top of my screen. Will never purchase anything from you guys again. Bad service and does not stand up to the requirements of the warranty. I rang the head office and they said they will find out what’s happening and it’s now been a week and I still haven’t heard anything from you guys. Bad communication and service all round.”
“Bought an online item from Harvey Norman, who unfortunately use Toll. Have made two email queries and one phone query to Toll to the delivery of my items.. According to their tracking, my item was out for delivery twice, and twice returned to their depot. At no stage did I receive any sms or email notification. Also, my home security cameras showed no attempts to deliver my item. I am at a loss to determine how I can get my good delivered.”
