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Headleveler® | OrthoCerv® Reviews

4.7 Rating 327 Reviews

94 %

of reviewers recommend Headleveler® | OrthoCerv®

Company Reviews

4.7

Based on 327 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Headleveler® | OrthoCerv®:

Headleveler pillows are hand-made in Montreal by a family-run business and have been recommended and sold by health-care professionals and orthopedic centers for over 30 years. The pillows are hypo-allergenic, hypo-bacteriogenic (washable), and available in 7 different thicknesses for adults in Standard, Queen, King & Travel sizes & 2 different thicknesses for children. Headleveler offers a concierge custom pillow service based on body measurements and sleep habits.

Visit Website

Phone:

800-668-8550

Email:

info@headleveler.com

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Headleveler® | OrthoCerv® 5 star review on 15th April 2021

Marie-Claude Nadeau

Headleveler® | OrthoCerv® 5 star review on 3rd December 2020

Katharine Du Quesnay

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Très bon service à la clientèle. J'aime bien ma nouvelle oreiller. Merci!”

“Excellent manufacturing, comfort level, and customer service”

“Excellent service à la clientèle. Merci à Desirée”

“I bought a 100$ dollar pillow which was not the right size. It cost me 25$ to return it. It is quite a bit to only try a pillow that does not fit right. Having known that, I would not have bought it”

Hello, Thank you very much for taking the time to review. As a family-run business for over 35 years, we truly care about all of our customers and their experience. For this reason, we offer free exchanges for our pillows in case a pillow is too thick or not thick enough. Our records indicate that you were offered this option, but wished a refund. We offer free exchanges because our mission is for our customers to receive a perfectly-fitting pillow. As stated on our website, pillows may be returned via a method of your choice for a full refund. If a return label is sent to you, a nominal $10 fee is deducted from the refund. Original shipping costs are non-refundable, which is the case for many online purchases. If you have any questions or concerns, please do not hesitate to reach out to us. Best, Desiree

“Superb service.”

“It’s a lot more pillow than I am used to but I really like it. It’s perfect for me!”

“Very good product. Had the same one for years and bought it again. Impeccable and quick service. Received my order within a few days. Called me before sending it out to make sure I had chosen the right size on their website and recommended a change for greater comfort.”

“Fifth purchase, always the best”

“Bon service à la clientèle!!!”

“Fantastic customer service and fantastic pillow. I changed sizes and Desiree even called to make sure I hadn't done that in error compared to a previous order.”

“Excellent service rapide et efficace. Bon service à la clientèle.”

“The quality of the pillows looks good, but the return policy is very strict and return fees are at the expense of the customer. Although there is an extensive form to customize the pillow choice, it does not work well. My pillow was way too thick and firm. Following my experience, I would favor in-store shopping or amazon supplier with more flexible and hassle-free return policies”

Hello, Thanks for taking the time for your review. Given the personal nature of a pillow, we package our pillows in an "overlap" plastic bag with a safety seal. This allows the customer to squeeze any air out of the package and try the pillow on their bed. The bed firmness has a very definite impact on any pillow thickness, since some beds are softer than others. Exchanges are always completely free of charge, as long as the pillow package has not been opened. A $10 label charge is only for a return for a refund. We see, in your particular case, that your order was not placed through the "customizer" even though you might have completed the questionnaire first on your own. When an order is received through the "customizer", we verify all of the information provided and will contact a customer if the pillow thickness needs to be adjusted. As a family-run business for over 35 years, we truly care about our customers, and it would have been our pleasure to help you with an exchange, but we see you have already opted for a return. Please do not hesitate to reach out in the future if we can be of assistance to you. Best regards, The Headleveler Team

“Standard pillow provides enough neck support and is not too firm, works well for me after one week trial.”

“I have tried many pillows in the past but there in no comparison with other pillows. They stay firm for years giving the support you paid for. I have purchased more expensive pillows but mone compare to these.”

“Excellent service à la clientèle”

“I've had Ortho cerv pillows in the past but always purchased them from my local chiropractor.they are good quality pillows.i purchased from the site and chose the wrong size and this caused me some discomfort after speaking with the helpful staff they were able to guide me to the best option very good customer service”

“Amazing products,amazing service.”

“I love my new pillow. I was really happy with the help I got on the phone. Thank you.”

“Confortable mais je vais commander une épaisseur 21 car 24 c'est un peu trop. Ensuite je pourrai dire si mes achats étaient bons ou non. Merci. Le service de livraison est super. Merci”

“Confortable. Service hors pair.”

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Headleveler® | OrthoCerv® is rated 4.7 based on 327 reviews