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Headleveler® | OrthoCerv® Reviews

4.7 Rating 327 Reviews

94 %

of reviewers recommend Headleveler® | OrthoCerv®

Company Reviews

4.7

Based on 327 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Headleveler® | OrthoCerv®:

Headleveler pillows are hand-made in Montreal by a family-run business and have been recommended and sold by health-care professionals and orthopedic centers for over 30 years. The pillows are hypo-allergenic, hypo-bacteriogenic (washable), and available in 7 different thicknesses for adults in Standard, Queen, King & Travel sizes & 2 different thicknesses for children. Headleveler offers a concierge custom pillow service based on body measurements and sleep habits.

Visit Website

Phone:

800-668-8550

Email:

info@headleveler.com

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Headleveler® | OrthoCerv® 5 star review on 15th April 2021

Marie-Claude Nadeau

Headleveler® | OrthoCerv® 5 star review on 3rd December 2020

Katharine Du Quesnay

Anonymous

Anonymous // 01/01/2019

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“Too firm for my taste! Hope I will get used to it.”

Hello, Thanks for your review. If you find the pillow too thick, please do not worry. It will soften up with use during the first few weeks. There are different ways to use the pillow. For instance, both surfaces of the pillow are not the same. One is meant for uniquely side sleepers, and the other surface is for both side and back sleepers. If you need any kind of help and/or explanation, please do not hesitate to contact us. It can also take a bit of time to get used to the pillow. We are here to help you if you have any questions or want to make sure you are using it correctly. Please keep an eye out in your emails, I have a few suggestions for you to help soften up the pillow. Best regards, Desiree

“I wanted to love this pillow. It's a great shape and height with baffling to keep everything in place and customer service was really responsive when I had a question, but unfortunately, the pillow is a brick and the casing is very stiff. If you like a *very* firm pillow, this is for you! I need a much softer pillow with the same initial loft. I kept the pillow because it was difficult to ascertain how stuff the pillow was in the packaging, and the shipping costs to and from were enough to make returning not worthwhile for me, but I'll end up donating the pillow.”

Hello, Thanks for your review. If you find the pillow still too thick, please do not worry. It will soften up with use during the first few weeks of use. There are different ways to use the pillow. For instance, both surfaces of the pillow are not the same. One is meant for uniquely side sleepers, and the other surface is for both side and back sleepers. If you need any kind of help and/or explanation, please do not hesitate to contact us. It can also take a bit of time to get used to the pillow. We are here to help you if you have any questions or want to make sure you are using it correctly. Please keep an eye out in your emails, I have a few suggestions for you to help soften up the pillow. Best regards, Desiree

“I can see how the pillow is good and helps posture, but its too firm so I couldn’t sleep and bought a new pillow”

Hi Millye, Thanks for your review. If you find the pillow still too thick, please do not worry. It will soften up with use during the first few weeks. There are different ways to use the pillow. For instance, both surfaces of the pillow are not the same. One is meant for uniquely side sleepers, and the other surface is for both side and back sleepers. If you need any kind of help and/or explanation, please do not hesitate to contact us. It can also take a bit of time to get used to the pillow. We are here to help you if you have any questions or want to make sure you are using it correctly. Please keep an eye out in your emails, I have a few suggestions for you to help soften up the pillow. Best regards, Desiree

“never slept this way in a long long time”

“The support is very good. However it does take a few days for the pillow to soften and adjust to your neck/head. Not certain what the filling is, but it seems to bounce back a bit when not in use.”

“Très spécial et vraiment différent!”

“Je très satisfait de l'oreiller mais j'aurais vraiment aimé recevoir cette demande d'évaluation en français. Merci!”

“I've been using Headlever plows for over 10 years and can't image sleeping without it. I take my travel size pillow whenever I sleep in a different bed than my own. This way I get a quality sleep in any bed.”

“Excellent. Very comfortable. I am very happy with my new pillow.”

“I have been using the Headleveler cervical pillow for many years; it is the most comfortable pillow I have ever experienced. I also appreciate the excellent customer service I have received from this company. Marina”

“Toujours un excellent service! Merci Désiré!”

“2e achat, j'aime beaucoup leurs oreillers (scoliose). Excellent service à la clientèle!”

“I like the shape of the pillow but it's stiffer than I expected and isn't super comfortable for a long period of time. I bought the pillow per the specifications suggested by their online questionnaire but it's not quite right for me.”

Hi Josee, We are sorry to hear that the pillow thickness is not working out for you. Although we do our very best to suggest the correct thickness. it can happen that an adjustment might be necessary, since the mattress does also have an impact on the pillow thickness. Exchanges are permitted. Please keep an eye out in your emails, as we will be reaching out to you shortly. Thanks, Desiree :>

“Excellent service à la clientèle ! Je n’ai pas l’oreiller depuis longtemps mais jusqu’à présent je dors bien”

“Malheureusement oreiller beaucoup trop dure et impossible d’échanger , j’ai donc perdu 100$”

Bonjour Julie, Nous sommes désolés d'apprendre que l'épaisseur ne vous convient pas. Malgré tous nos efforts pour vous envoyer la bonne épaisseur, il se peut des fois qu'un ajustement est requis car le matelas aussi rentre en ligne de compte pour l'épaisseur d'un oreiller. Heureusement, les échanges sont permis. Nous allons vous envoyer un courriel prochainement pour vous aider. Au plaisir de vous servir, Désirée :>

“I love my Headleveler pillow!”

“Excellent customer service. My order arrived as expected. LOve my new pillows.”

“Très satisfaite de ce produit, il convient à mes attentes. Je le recommande.”

“Le service à la clientèle est impeccable. Merci Darissa.”

“poihyfgeee”

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Headleveler® | OrthoCerv® is rated 4.7 based on 327 reviews