“Terrible company. We bought a bath chair for mum who has dementia. It broke within a year and they never returned my calls. We completely wasted our money and my mum was left very distressed and without any way to bathe.”
“3 weeks waiting on my order to be told health and care uk can't get a satisfactory reply from manufacturer or courier so I'm currently waiting on a refund now that's what you call top service and fast delivery! Avoid these cowboys at all costs!”
“I bought a Bathmaster bath chair lift and swivel seat in good faith for my 85 year old mum. Unfortunately the bath chair did not fit in the bath and so I requested a refund and was refused due to some law about them not accepting refunds due to hygiene reasons. This chair had never been used. Imagine if we could only touch a medical device once in the NHS! There was no goodwill gesture and so i am left with equipment that is useless and i paid over £370. I think this get out clause is unacceptable and targets the elderly or infirm. Do not fall into the same trap.”
“Absolutely rip off don’t buy from there. Half refills in box no working and didn’t receive promotion kit starter but on invoice it’s showing that I will get it. customer service waste of time”
“I purchased Raynaud's Disease Deluxe Fingerless Silver Which are not cheap when arrived the pack was open as well as the glove packet was open as well and been worn.”
“I was refused a refund as it was outside of 14 day return policy. So don’t order several pairs to try. The fact is you need a few weeks to establish if the insole is successful. At which time you will not be able to get a refund on the unused pairs. There are lots of companies that offer you a longer return. I ordered 2 different pairs of insole to help a patient with acute tendinitis and will have to bear the cost as I can’t leave her out of pocket. I shan’t be using this company again.”
