Hedgehog Insurance Reviews

Name: Hedgehog Insurance
Address: Capital Tower, Cardiff, Capital Tower, Cardiff, City and County of Cardiff
Rating: 4.67

4.7 Rating 3,425 Reviews

94 %

of reviewers recommend Hedgehog Insurance

Company Reviews

Metrics

Info

4.7

Based on 3,425 reviews


Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hedgehog Insurance:

We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“stupidly expensive”

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Posted 3 years ago

“Had to pay £150 more than my original quote only 2 days later after receiving it,absolutely fuming.not happy at all!”

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Posted 3 years ago

“Very easy to set up my policy, quick and effortless.”

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Posted 3 years ago

“Like me you can start with one star and earn the rest depending on quality is simply not just a gift.”

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Posted 3 years ago

“Managed to get my details wrong from the start - missed off a named driver - so I contacted them immediately upon receipt of documentation and informed them, at which point I was told they would sort out the issue and get back to me. Still waiting.”

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Posted 3 years ago

“I hate how you can not call anyone to discuss anything, would not of purchased if I knew this”

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Posted 3 years ago

“I received a quote a few days ago with the exactly same details and start date. Yet when I purchased my insurance today it was £135 more than the actual quote.”

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Posted 3 years ago

“Very bad experience dealing with the one claim I have had so far (took over 1 year to resolve). Now you have managed to duplicate so I have 2 car insurance policies for the same car! To top it off, when you have made a mistake you make it impossible to phone anyone to revolve it and your online chat - well, it it even manned by a human being? If so at what times/days of the week? You need to make it clear as I wasted a lot of time trying to get through to a human on Saturday after you debited in full for a 2nd policy for the same car. Deeply regret not paying a few quid extra now for another provider! ”

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Posted 3 years ago

“Cant access my account!!!!!”

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Posted 3 years ago

“I’ve just purchased a car insurance and I haven’t been able to log in - the code was not sent to my phone and I tried to chat online and that didn’t work as well. I’m not sure I have an insurance because I can’t assess my documents. This is not a good experience for a first time customer.”

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Posted 4 years ago

“Said on the phone I don’t owe anything and had to emails saying I owed them!! Not happy at all.”

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Posted 4 years ago

“Very poor customer support for potential claim. Spent total of 45 minutes on the phone - 20 mins on hold, then ages repeating a huge amount of info that was already given at policy purchase time. Only to be told outright incorrect information about how/if the claim could be pursued. Resulting in the operator telling me "as you don't want to pursue a claim we'll mark this as info only". The opposite of what I was trying to achieve!”

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Posted 4 years ago

“Never ever deal with this company!!!!! They have some other rip off company called premium credit that take all their monthly payments but the problem is they do not talk to each other my insurance was cancelled as premium credit didn’t tell this scum that I had paid!!!! What then happened is this scum took £96 out of my bank £50 was a cancellation fee!!!!!! So they retain your debit card details!!!! If you have a problem with them also there is online robot chat that is useless, avoid at all costs they will gladly rip you off!!!!!”

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Posted 4 years ago

“Completely rubbish, I switched to a car which was half the price of my old one and was charged £60!! £30 was an admin fee, eh? It's an automated system, how can there be an admin fee, will not be renewing. If the numerous 4-6 word reviews on here are real I'll eat my hat, this listing is full of fake reviewers. Check out honest reviews here. https://uk.trustpilot.com/review/hedgehoginsurance.com”

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Posted 4 years ago

“So far unable to log into my account as I can't verify my email address. Have received the confirmation email, but the link doesn't work.”

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Posted 4 years ago

Hi James, We're sorry to hear you're having trouble verifying your email address and accessing your account. We've discovered a little technical issue that our developers are currently fixing. We're hoping they'll resolve it in the next 24 hours. In the meantime, if you would like us to email a copy of your documents, please do get in touch via LiveChat between the hours of 9am and 5:30pm and we can action that for you. We apologise for the temporary inconvenience and thank you for insuring your vehicle with Hedgehog.

Posted 4 years ago

“I wasn’t able to access my documents, validate my email address or speak to anyone to help. The help automation software didn’t help.”

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Posted 4 years ago

Hello Kerry, We're sorry to hear you've had trouble verifying your email address and accessing your account. We've discovered a little technical issue that our developers are currently fixing. We're hoping they'll resolve it in the next 24 hours. Thanks for talking to us yesterday and helping us to resolve the issue for you. We apologise for the temporary inconvenience and we thank you for insuring your vehicle with Hedgehog.

Posted 4 years ago

“Pathetic company. Do not buy, call centers are always closed i work 7-6 every day and i cant even phone up to change my new car over because the centers are always closed and the online thing is wired To my old number, if you try changing your number on the live chat the chatbot tells you the company is shut, and you must phone back when its open. There is no customer service at all so imagine if you crash and go to claim, no body will hear you call "because there never there" i cant even cancell the renewal because i cant log in. Heed my warning theyre are much better services out there hedgehog are shit.”

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Posted 4 years ago

“Unable to change payment date hassle free.”

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Posted 4 years ago

Hello Ms Humberstone, There are a couple of ways to update your payment date - either directly with our partners Premium Credit Limited, or directly via Hedgehog over online chat. We've contacted you to hopefully arrange your preferred payment date. Thank you The team at Hedgehog

Posted 4 years ago

“Unable to contact anyone with a problem”

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Posted 4 years ago

Hello Miss Lancaster, We are reviewing why you were unable to contact anyone. We're open Monday to Friday 9am to 5.30pm. Our Chatbot is also available to help you, take messages and set-up a call back - that runs 24/7 so it's unusual you were not able to contact anyone. Thank you for the feedback.

Posted 4 years ago

“Your website would simply not accept my card details, I was forced to use someone else's. They were definitely correct. The fact there is no way to contact a person on the phone isn't great either and no-one available unless it's between certain times, Monday to Friday on the live chat made everything very difficult, it is the cheapest quote however.”

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Posted 4 years ago

It is disappointing to read you had issues paying with your card. We'll be in touch to understand more as this has not been reported as a wider issue. Our virtural assistant is available 24/7 and our Customer Service team are here Monday to Friday 9am - 5.30pm. If however you need to make a claim the number to call is 24/7. Good to see you were able to buy the policy and we did save you money as the cheapest provider. Regards, The Hedgehog Team

Posted 4 years ago

Hedgehog Insurance is rated 4.7 based on 3,425 reviews