Hedgehog Insurance Reviews

Name: Hedgehog Insurance
Address: Capital Tower, Cardiff, Capital Tower, Cardiff, City and County of Cardiff
Rating: 4.67

4.7 Rating 3,425 Reviews

94 %

of reviewers recommend Hedgehog Insurance

Company Reviews

Metrics

Info

4.7

Based on 3,425 reviews


Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hedgehog Insurance:

We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“horrible. No after sales care, no contact from an actual human being to ask if everything is okay.”

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Posted 4 years ago

Hi Hasan, It is really disappointing to see that you are unhappy with the service. Looking at our system I can't see that you've tried to make contact with us, so someone will try to contact you later today to understand more about your review. I hope this will get resolved for you later today. The team at Hedgehog

Posted 4 years ago

“Think it's pretty poor that every update to your car insurance policy is an additional £30. Never had this before. Most definitely will not use again or recommend to anyone. Plenty others out there!”

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Posted 4 years ago

Hi Claire, We are really disappointed to read you are unhappy. We do apply a fee to make changes as this covers the cost of allowing a person to make changes, update and even cancel their policy fully online. We've worked hard to make our fees as clear as possible before someone buys a policy with us to make sure it is the right insurance overall for them. It is not uncommon for insurers to apply a fee to make a change mid-term although the prices of these can vary quite considerably. We will use your feedback to help us improve our overall service. If you require further assistance or information please do not hesitate to contact us via live chat Monday - Friday 9am - 5:30pm https://lc.chat/now/10180442/ The team at Hedgehog

Posted 4 years ago

“Wasn’t happy st all, didn’t like the online idea, would have liked to speak to someone in person and have a proper discussion. The chat line didn’t understand what I required. Wouldn’t do it again.”

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Posted 4 years ago

Hi Jeanette, It's disappointing to hear you have not been happy with the experience. We are an online company and we provide online chat as our main communication method. I can see on our system that someone has tried to call you but there wasn't an answer. If you could please let us know when is convenient to call via email help@hedgehoginsurance.com, we can get that arranged for you. We hope this helps! The team at Hedgehog

Posted 4 years ago

“Hedgehog will only have my business for one year, they do not accept NCD for ex-company car drivers and my last private insurance NCD fell outside their limited criteria. So despite having not made a claim in 20+ years I now have ZERO no claims discount in their eyes. The policy has now cost me an additional £207! They may look like the cheapest but beware, they are not. You can’t talk to a real person either as no phone numbers!!”

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Posted 4 years ago

Hi Steve, thank you for talking with us recently over LiveChat and email. It's disappointing to learn of your experience. To clarify, we do accept No Claims Discount from Company Car drivers if the proof clearly shows they were the driver and the policy was to cover them. What we are unable to accept are Fleet policies where many drivers are allowed to drive under an umbrella policy and therefore no one driver can have the No Claims attributed to them. This is the approach taken by many car insurance providers, not just Hedgehog. We are an online company and we provide online chat as our main communication method. You can ask for a call back if needed. We will take your comments on-board to help us to further improve. The team at Hedgehog

Posted 4 years ago

“Absolutely terrible, all online no phone number to call. Stated that my NCB was through company car usage and submitted correct document but as it is all online nobody understood this... tempted to actually cancel and go with a more expensive insurer with actual employees”

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Posted 4 years ago

Hi Matthew, We are very sorry to hear that you haven't had a positive experience with your NCD. We are looking into this matter for you and someone will be in contact shortly. Please note that our live chat agents are actual employees and respond within seconds during our opening hours, Monday - Friday - 9am - 5:30pm. We hope to resolve this for you as soon as possible. The team at Hedgehog

Posted 4 years ago

“Very demanding on proof of no claims and given no time to sort this. It’s done but not happy with this.”

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Posted 4 years ago

Hi Mark, We are really sorry to see you have not been happy with the expereince. Our team are looking into this straight away and someone will be in contact shortly. The team at Hedgehog

Posted 4 years ago

“So got a quote and was happy. Tried to purchase and had trouble. Spoke with Marc over chat monday who said I had been turned down for credit. Funny that, I hadn't even got to that part. So went through app again purchased high rate insurance through yourself. So clearly didn't get refused credit. So I should be paying my first quote .... really not happy”

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Posted 5 years ago

Hello Sacha, It's disappointing to hear you have not been happy with the experience. I can see you did have difficulties paying and the reasons for this. One of my colleagues will be in contact to explain this further. We appreciate the feedback. The team at Hedgehog

Posted 4 years ago

“I still cannot access my online account despite raising the issue by email and online chat on the day of setting up the insurance. I've also had no confirmation of receipt of no claims.”

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Posted 5 years ago

Hi Martin, We are really sorry that you are having problems, we'd like to resolve this for you as soon as possible. I have checked our system and all emails are showing as sent and text messages delivered. Please, could you check your junk mail as this can be a problem with certain email addresses? If you still require further assistance, please do not hesitate to live chat with our agents again to get this resolved for you. Thanks, The team at Hedgehog

Posted 5 years ago

“Nightmare, quick to take your money but had no confirmation email about my policy and every time I go on their website it just says ‘oh no, there’s been a problem, our developers have been informed’”

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Posted 5 years ago

Hi Craig, We are really sorry to hear about your experience. If you could please contact us through our live chat (Monday-Friday 9am-5:30pm ) via our website, or if it is out of hours e-mail us at help@hedgehoginsurance.com. We would really like to resolve this for you as soon as possible. We hope to hear from you soon. The team at Hedgehog

Posted 5 years ago

Hedgehog Insurance is rated 4.7 based on 3,425 reviews