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Hedgehog Insurance Reviews

4.7 Rating 3,425 Reviews

94 %

of reviewers recommend Hedgehog Insurance

Company Reviews

4.7

Based on 3,425 reviews


Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hedgehog Insurance:

We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have excellent reviews but I'm a bit suspicious that they use a credit agency for financing the monthly payments. I also can't view any of the online documents in my account. I'll reserve my judgement until such time that I need to call and talk to them or make a claim - Obviously I hope this won't happen!”

Posted 4 years ago

Hi James, allow me to put your suspicions to rest... We’re proud to partner with Premium Credit Limited who provide our monthly instalment option - they're the leading premium funder in the UK! Our customers that pay by monthly instalments will receive a welcome pack from Premium Credit Limited, which contains further information and instructions on how to manage the Direct Debit. You can find your documents in the 'Your Account' area of the website. These can be opened and saved on all devices. If there's anything else that we can do to help then please do drop us a message on LiveChat. Team Hedgehog 🦔

Posted 4 years ago

“Was easy to follow, just would be nice to be able to speak to someone on the phone”

Posted 4 years ago

Hi Kayleigh, Thanks for leaving us the review. Our customer service team are available in seconds over on our livechat Monday - Friday 9:00am - 5:30pm, we promise this is quicker than being on hold! The team at Hedgehog

Posted 4 years ago

“Not had a chance to see how they perform yet as just purchased it. Always tricky with no phone numbers to ask questions, took a while to get an answer re something on the quote via online customer service.. Competitive price, hoping all will be fine if I need to claim.”

Posted 4 years ago

Hi Jane, We don't offer telephone support but you can speak to one of our customer service agents 9am - 5:30pm Monday - Friday. They will respond in seconds, and it is a lot quicker than being on hold we promise. We have a 24x7 claimslines if you were ever in the unfortunate position that you needed to claim. Hope this helps. The team at Hedgehog

Posted 4 years ago

“Great competitive price, but was only given the option to pay in full. When i asked why, I was just told that hedgehog insurance provider would not permit and a reason was not given. Not the greatest. But overall good for the price. 👍”

Posted 4 years ago

Hi Charlotte, Thank you for leaving a review. We're sorry that you were unable to pay for your insurance monthly. Although it's great to see we were able to offer you a competitive price! The team at Hedgehog

Posted 4 years ago

“Hedgehog is a competitive car insurance company, HOWEVER.. when taking out insurance i was asked for proof of address which has never been asked of me from any of my previous insurers whatsoever, felt slightly interrogated but worked out in the end. Best quote on the market so far!”

Posted 4 years ago

Hey, Thanks for the review. We are really sorry to hear you felt interrogated whilst being ask for proof of address. Please be aware we may carry out these checks for customer safety and we hope you feel confident and happy with us as your insurer. We are glad to see we were competitive for you. The team at Hedgehog

Posted 4 years ago

“Process was smooth and easy”

Posted 4 years ago

Thank you for the kind words. We are glad everything was easy for you. The team at Hedgehog

Posted 4 years ago

“would like there to be a contact phone number”

Posted 4 years ago

Hi Paul, Thanks for leaving a review. As we are an online only company, we offer live chat with our customer service agents. We promise it's a lot quicker than being put on hold and also gives the option to share documents and screen shots if required :) Our live chat agents are available Monday - Friday 9am - 5:30pm. We hope this helps. The team at Hedgehog

Posted 4 years ago

“some documents for my policy would be nice!!”

Posted 4 years ago

Hi Michaela, From looking at our system I can see you have opted for paperless documents. You are able to access these via "My Account" on our website. Simply click into all your documents once logged in. If you would like paper documents, please let us know via our live chat system over on our website and we will be more than happy to do that for you. Our customer service agents are available Monday - Friday 9am-5:30pm. Thanks, The team at Hedgehog

Posted 4 years ago

“Unpleasant experience so far”

Posted 4 years ago

Hi Phillip, It's disappointing to see your review. Through looking on the system I can see that we have emailed you but we haven't had a response yet. We would like to change your experience to a pleasant one! If you would like to get in contact, Please do not hesitate to contact us via our live chat, where our customer service agents will reply in seconds. They are available Monday - Friday 9am - 5:30pm. Thank you for the feedback. The team at Hedgehog

Posted 4 years ago

“Had a couple of issues but we're delt with quickly and easily and the staff member was helpful and friendly”

Posted 4 years ago

Hi Charraine, Thanks for leaving us the review. We are glad that the issues you were having have been dealt with and are now resolved. The team at Hedgehog

Posted 4 years ago

“Hi it’s quick and easy do sort but nice to talk to an adviser as well but overall happy”

Posted 4 years ago

Hi Stephen, Thanks for leaving feedback. As we are an online company our advisers are available over livechat Monday - Friday 9am - 5:50pm and reply in seconds! We are glad that overall you are happy with your insurance :) The team at Hedgehog

Posted 4 years ago

“I got my car on Friday but wasn’t able to contact anyone to insure my new car as no one was available I wasn’t aware I could sign in a change myself. Plus I had issues with cars as I was scammed with a Broken car I had to then pay a second fee from you guys to change it to another car.so I payed 3 times with you guys so not happy one bit.”

Posted 4 years ago

Hi Lynn, It's really disappointing to hear about your experience. Our opening hours for our live chat agents are Monday - Friday 9am- 5:30pm. We do apply a fee to make changes as this covers the cost of allowing a person to make changes, update and even cancel their policy fully online. We've worked hard to make our fees as clear as possible before someone buys a policy with us to make sure it is the right insurance overall for them. We are very sorry to hear about the scam with your car, and we hope that all is okay with your vehicle now. Your feedback will help us improve our service. If you require further assistance or information please do not hesitate to contact us via live chat Monday - Friday 9am - 5:30pm https://lc.chat/now/10180442/ The team at Hedgehog

Posted 4 years ago

“I recieved a credit agreement without Hedgehog mentioned as the company so this was an inconvenience while resolving before signing the agreement.”

Posted 4 years ago

Hi Russell, We are sorry to hear you had issues with your credit agreement. We hope this has now been resolved. If you're still having issues, please do not hesitate to contact us via our livechat Monday - Friday 9am - 5:30pm. The team at Hedgehog

Posted 4 years ago

“Good quick cover however after providing valid proof of no claims from my previous insurer I've been pestered for more information that isn't necessary”

Posted 4 years ago

Hi Adam, We're glad that you were able to get covered quickly. It's disappointing to hear you felt pestered for more information. We do require the right information as soon as possible. We will look into this for you, but if you would like to speak with us the quickest way to contact us through our live chat on our website, we are available Monday - Friday 9 am - 5:30 pm (excluding bank holidays). Alternatively, email us at help@hedgehoginsurance.com. The team at Hedgehog

Posted 4 years ago

“Nice service would of liked speaking on phone Thank you”

Posted 4 years ago

Hey, Thanks for leaving a review! We are glad you liked the service. For a quicker response, we don't offer telephone support for customer service related issues. Please remember if you ever need to claim, we have a 24x7 claimline which can be found on our website under claims. Hope this helps. The team at Hedgehog

Posted 4 years ago

“It's a pain that you cannot phone and speak to am advisor.”

Posted 4 years ago

Hi Jordan, It's disappointing to hear you found this to be a pain. We promise that our live chat agents/customer service advisors reply within seconds over on our website. It's much quicker than being on hold. We are available on Livechat Monday - Friday 9am - 5:30pm if you ever need us! We appreciate the feedback! The team at Hedgehog

Posted 4 years ago

“When l change my number plates a day after. there wanted £30 of me. I talk to someone in hedgehog and after a short chat he did not change me. Was not happy.”

Posted 5 years ago

Hi James, We are really sorry about this. We have looked into this for you and our customer service team will be in touch shortly to rectify the issue. If you require further assistance in the meantime please contact us via our live chat Monday-Friday 9:00am - 5:30pm. The team at Hedgehog

Posted 5 years ago

“Unable to contact customer service so all issues and queries outstanding. Very stressful.”

Posted 5 years ago

Hey, Our Virtual Assistant is available 24/7 and our live chat agents will respond in seconds through our website. If you could please contact us through our live chat (Monday-Friday 9am-5:30pm ), or if it is out of hours e-mail us at help@hedgehoginsurance.com. We would really like to resolve this for you as soon as possible. We hope to hear from you soon. The team at Hedgehog

Posted 5 years ago

“Would have been a 5 but due to a claim ongoing (non fault) the price went up by £200. I have been advised that once the claim is settled I can have the insurance required but it won't be back dated to the water date just the date the claim is settled. (This could be months as I have ongoing injuries)”

Posted 5 years ago

Hi Samantha, We are sorry to hear about your experience with the accident and claim. We usually pride ourselves on our competitive prices and are sorry we weren't competitive for you on this occasion. We hope you make a speedy recovery. The team at Hedgehog

Posted 5 years ago

“Fine”

Posted 5 years ago

Hi Stuart, Thanks for taking the time to leave a review! The team at Hedgehog

Posted 5 years ago

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Hedgehog Insurance is rated 4.7 based on 3,425 reviews