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Hedgehog Insurance Reviews

4.7 Rating 3,425 Reviews

94 %

of reviewers recommend Hedgehog Insurance

Company Reviews

4.7

Based on 3,425 reviews


Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hedgehog Insurance:

We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer support for potential claim. Spent total of 45 minutes on the phone - 20 mins on hold, then ages repeating a huge amount of info that was already given at policy purchase time. Only to be told outright incorrect information about how/if the claim could be pursued. Resulting in the operator telling me "as you don't want to pursue a claim we'll mark this as info only". The opposite of what I was trying to achieve!”

Posted 4 years ago

“I had an accident and my car has now been sitting for over a week with no indication of what is happening. My car is currently sitting with the recovery company who picked the car up after the accident. Hedgehog say that they do not deal with the recovery company as they are a 3rd party company and the 3rd party company say there is no garage willing to take the car. I have a coutesy car as part of my policy but only until the end of the month which is fast approaching and there has been no progress with my car. I have phoned every day to be told there is nothing that can be done and yesterday was told a manger would call me back by the end of the day which did not happen. I have never experienced this type of service with an insurance company before.”

Posted 4 years ago

Hello Lindsay, we appreciate your frustration if you were not sure what the progress was. We have taken this on board and we will be working on how to prevent this again. I know the service team have been in touch to discuss further. Thank you for this invaluable feedback. Regards, The Hedgehog Team

Posted 4 years ago

“Great until you need to make a claim. I'm claiming for damage caused by a driver while I was parked 9months ago. I have CCTV of her driving into my car and causing the damage, but I still haven't had my claim settled and closed. Also it took them 2 MONTHS to reply to an email, and when I call it says the phone lines are closed. I do not recommend if you want any useful communication with a human.”

Posted 11 months ago

“Conmen and fraudsters”

Posted 2 years ago

“No one to talk. They put me on another line No answer for 40 min .”

Posted 2 years ago

“Absolutely shambolic customer service, don’t get call backs, and they make it more or less impossible to claim. Really really frustrating company. Please don’t buy insurance from them.”

Posted 2 years ago

“Cheap insurance but customer service is diabolical”

Posted 3 years ago

“Very bad experience dealing with the one claim I have had so far (took over 1 year to resolve). Now you have managed to duplicate so I have 2 car insurance policies for the same car! To top it off, when you have made a mistake you make it impossible to phone anyone to revolve it and your online chat - well, it it even manned by a human being? If so at what times/days of the week? You need to make it clear as I wasted a lot of time trying to get through to a human on Saturday after you debited in full for a 2nd policy for the same car. Deeply regret not paying a few quid extra now for another provider! ”

Posted 3 years ago

“Cant access my account!!!!!”

Posted 3 years ago

“Completely rubbish, I switched to a car which was half the price of my old one and was charged £60!! £30 was an admin fee, eh? It's an automated system, how can there be an admin fee, will not be renewing. If the numerous 4-6 word reviews on here are real I'll eat my hat, this listing is full of fake reviewers. Check out honest reviews here. https://uk.trustpilot.com/review/hedgehoginsurance.com”

Posted 4 years ago

“After leaving a 1 star review following an issue with the website stating my insurance quote I obtained from Money Super Market could not be honored, the customer service team emailed me a link to my quote within minutes, in which I was able to process. Thank you for picking this up so quickly. It was very efficient and provides confidence that even though we can't talk, you are there monitoring activity to ensure customers have what they require to proceed without too much hassle.”

Posted 4 years ago

“So far unable to log into my account as I can't verify my email address. Have received the confirmation email, but the link doesn't work.”

Posted 4 years ago

Hi James, We're sorry to hear you're having trouble verifying your email address and accessing your account. We've discovered a little technical issue that our developers are currently fixing. We're hoping they'll resolve it in the next 24 hours. In the meantime, if you would like us to email a copy of your documents, please do get in touch via LiveChat between the hours of 9am and 5:30pm and we can action that for you. We apologise for the temporary inconvenience and thank you for insuring your vehicle with Hedgehog.

Posted 4 years ago

“I can’t verify my email. It keeps saying not verified when the correct email is being sent.”

Posted 4 years ago

“Good but can not find a phone number”

Posted 4 years ago

“Does anybody know the contact number for this company it’s seems bizarre that there’s nothing on their website, can anybody help me I would really appreciate that”

Posted 4 years ago

“Come to renewal I found another insure I should of had 3 years no claims however there’s an open car insurance claim case since February we are now in august I’ve bender been made aware of also a 50/50 claim when I’ve had no correspondence from them and I was on my side of the road driver drive off so I called my insurance put it all on the system so didn’t go down as hit and run as other driver only took a photo of my reg plate went to get my 3 years no claims derticate for it to state 0 no claims and open case so messed up my new insurance completely and now I’m having to chase hedgehog after being told the person handling my case would contact me however still no contact I really do not recommend as if your hit on your side of the road they willing to make you pay half Highway Code goes out the window clearly”

Posted 8 months ago

“Good display of different options with appropriate description to make well informed choices.”

Posted 1 year ago

“I was told when I rang about a smashed window on my car it wouldn't affect my no claims and it has took my years no claims off my car, I have no took out a new insurance and claimed I had 1 years no claims and now need to declare it and I can't!”

Posted 1 year ago

“To charge £58 to update a registration is excessive, considering this was updated by myself online and not calling to get someone to do over the phone.”

Posted 1 year ago

“There were issues with the web page not loaded and then stating a sever error, took several attempts but did get there in the end”

Posted 1 year ago

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Hedgehog Insurance is rated 4.7 based on 3,425 reviews