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Hedgehog Insurance Reviews

4.7 Rating 3,419 Reviews

94 %

of reviewers recommend Hedgehog Insurance

Company Reviews

4.7

Based on 3,419 reviews


Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Email:

help@hedgehoginsurance.com

Location:

Capital Tower, Cardiff
Cardiff
CF10 3AE

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer support for potential claim. Spent total of 45 minutes on the phone - 20 mins on hold, then ages repeating a huge amount of info that was already given at policy purchase time. Only to be told outright incorrect information about how/if the claim could be pursued. Resulting in the operator telling me "as you don't want to pursue a claim we'll mark this as info only". The opposite of what I was trying to achieve!”

Posted 3 years ago

“I had an accident and my car has now been sitting for over a week with no indication of what is happening. My car is currently sitting with the recovery company who picked the car up after the accident. Hedgehog say that they do not deal with the recovery company as they are a 3rd party company and the 3rd party company say there is no garage willing to take the car. I have a coutesy car as part of my policy but only until the end of the month which is fast approaching and there has been no progress with my car. I have phoned every day to be told there is nothing that can be done and yesterday was told a manger would call me back by the end of the day which did not happen. I have never experienced this type of service with an insurance company before.”

Posted 3 years ago

Hello Lindsay, we appreciate your frustration if you were not sure what the progress was. We have taken this on board and we will be working on how to prevent this again. I know the service team have been in touch to discuss further. Thank you for this invaluable feedback. Regards, The Hedgehog Team

Posted 3 years ago

“Conmen and fraudsters”

Posted 1 year ago

“After leaving a 1 star review following an issue with the website stating my insurance quote I obtained from Money Super Market could not be honored, the customer service team emailed me a link to my quote within minutes, in which I was able to process. Thank you for picking this up so quickly. It was very efficient and provides confidence that even though we can't talk, you are there monitoring activity to ensure customers have what they require to proceed without too much hassle.”

Posted 3 years ago

“I can’t verify my email. It keeps saying not verified when the correct email is being sent.”

Posted 3 years ago

“Good but can not find a phone number”

Posted 3 years ago

“Does anybody know the contact number for this company it’s seems bizarre that there’s nothing on their website, can anybody help me I would really appreciate that”

Posted 3 years ago

“Good display of different options with appropriate description to make well informed choices.”

Posted 5 months ago

“Cheapest insurance with reasonable excess. Easy to make changes online. Despite not having someone to talk to on the phone I have always had a prompt response either through email or the web chat. I haven't actually had to make a claim before but I am happy to be covered by them just now.”

Posted 10 months ago

“amazing customers service”

Posted 10 months ago

“No one to talk. They put me on another line No answer for 40 min .”

Posted 1 year ago

“Absolutely shambolic customer service, don’t get call backs, and they make it more or less impossible to claim. Really really frustrating company. Please don’t buy insurance from them.”

Posted 1 year ago

“It was good.”

Posted 1 year ago

“Very good service”

Posted 1 year ago

“It was simple and easy to use”

Posted 1 year ago

“Cheap insurance but customer service is diabolical”

Posted 2 years ago

“Easy to sort.. bang on.. thankyou..”

Posted 2 years ago

“Great service”

Posted 2 years ago

“Straight forward, easy to navigate from comparison site.”

Posted 2 years ago

“Very helpful and quick”

Posted 2 years ago

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Hedgehog Insurance is rated 4.7 based on 3,419 reviews