Hello Baby Reviews

Name: Hello Baby
Address: Maylite Trading Estate, Martley, Worcester
Rating: 4.40

4.4 Rating 3,380 Reviews

85 %

of reviewers recommend Hello Baby

4.4

Based on 3,380 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

3300430925

Email:

customerservice@hellobabydirect.co.uk

Location:

Maylite Trading Estate, Martley
Worcester
WR6 6PQ

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Hello Baby 5 star review on 11th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed that I was incorrectly charged for postage. Happy that Hello Baby reimbursed me, but it was annoying to have to chase, and the delay on reimbursement was quite long. Not an ideal first shopping experience.”

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Posted 1 year ago

“I live in US and thought this would be a helpful site for sending gifts in UK. Though I was looking hard, never found option for a gift card. Also never received a delivery confirmation notice. As we say in New York, meh.”

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Posted 2 years ago

“Only took about 2 months to get. Happy with purchase. Poor shipping”

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Posted 2 years ago

“I was very happy to buy the baby milk bottle and nipples but during shipping the box was damaged and one of bottle was damaged as well. Maybe next time please more careful for packing a products. Thank you”

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Posted 2 years ago

“The orders I placed were delivered quickly and were exactly as described. However I had to return an item in November (it was my mistake) and I was still waiting for my refund (it is now January). There was no one manning the phone so I was been unable to speak to anyone about this to have the issue resolved promptly. I found this very disappointing and frustrating. I sent an email and got a response the following day. I have now received my refund.”

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Posted 2 years ago

“Delivery came later than expected date and the brush was too soft for baby’s thick hair”

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Posted 2 years ago

“Have not received product yet so cannot review sorry”

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Posted 2 years ago

“The Moses basket was faulty but I emailed and the company has sent a new one out”

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Posted 2 years ago

“Shame the ankle is far to tight couldn't get his feet into them. Measured the foot to the sole they would have fitted perfectly. They are niw an ornament on his side cabinet .”

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Posted 2 years ago

“Items arrived quickly, Quality of the children's guitar very poor.”

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Posted 2 years ago

“I can't give an review as I did not yet receive my order. I’m based in Amsterdam, delivery from the UK will take a while I suppose with Brexit.. +2 weeks waiting.”

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Posted 2 years ago

“Good website, nice selection, quick delivery time.”

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Posted 2 years ago

Thank you for your review. What can we do to improve?

Posted 2 years ago

“The Lion- beautiful. Keele toys are . I expect you are inundated with orders for Lions- given the football However- I thought I ordered 3 for obvious reasons. Only one has arrived . This could be my mistake- I was a bit under the weather when I placed the order. It was delivered by a charming young man . The boss at DPD treats his staff very badly. No toilet breaks. Ridiculous time constraints You should really think about using another fitm. All his drivers in Bradford care too scared to speak out I don't think it would be good for your image if someone were to write to the Daily Mirror”

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Posted 2 years ago

“Unfortunately I cannot give you a proper review as the items are a birthday gift for mid July, so until I see them in working order I’ve given a 3 for service from order.”

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Posted 2 years ago

“I paid a premium for next day delivery as the item was needed for a present but DPD did not deliver - I was offered a refund on the postage but that doesn’t make up for the disappointment that the present was not delivered on time. Parcel delivered next day and postage was refunded but won’t order from Hello Baby again ☹️”

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Posted 2 years ago

“Only complaint is that the item arrived with only a thin plastic sheet as packaging. The box had been crushed in transit due to no extra protection so now I can’t really give it to my niece as a gift as it looks really rough.”

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Posted 2 years ago

“The basic sand pit is well constructed and easy to assemble . However, the dumper truck is small and flimsy and the other attachments are not of good quality. Not worth the money”

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Posted 2 years ago

“The sleeping bag has a faulty zip that’s sewn into the bag and won’t open”

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Posted 3 years ago

“Box was slightly damaged and the sticker seal had been opened so it doesn't look brand new and can tell the box has been opened before so doesn't look great as a gift. But products inside seem fine.”

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Posted 3 years ago

“Not arrived by due date Information poor ordered Saturday and was supposed to arrive on Sunday Now Monday and not arrived and can’t track the parcel. Royal Mail poor”

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Posted 3 years ago

Hello Baby is rated 4.4 based on 3,380 reviews