“Excellent customer service. My move in date changed a number of times, but the team were very helpful in accommodating that.
The set up was quick and smooth. The broadband is reliable and fast, at great price.”
“I work from home and have to say that this is a great service. Internet speed is very good and I'm really happy with the price. I found the setup very easy. Highly recommend.”
“Tech support and guides not helpful for those of us not particularly tech literature and new to fibre optic broadband. They need to be made simpler and easier to follow with less tech words and acronyms.”
Hi Matt,
We're sorry you feel this way, we provide a quick start guide with all our whole home routers, and an extensive step by step installation guide with pictures to help our customers connect the router to our fibre optic service. Our support teams are always available online via email, live chat and by phone.
We've looked through your account and see you haven't raised any issues with us directly or contacted us for assistance. If you still need help getting set up please do get in touch.
“Hello Internet have been extremely helpful and responsive throughout the installation process. The customer service and support has been great.
I've only just started using the internet but have zero complaints on that side of things do far.”
“Were in a Hello Internet connected building, the team have been great in getting us connected with fibre broadband for our business, really impressed. Thank you”
“Finally found an internet provider that actually delivers on customer service, internet speed and wifi all around my home. Really pleased with my choice. Highly recommend.”
“Easy to sign up. Response on chat was a little slow but we needed to change the delivery address and customer support were extremely helpful and efficient.”
“Very happy with the customer service. Everyone I've dealt with has been polite, helpful and professional. Only actually been connected a day but no problems setting up or issues so far. Very good price as well.”
“Have only just transferred to them so too early to comment on the broadband service. But the customer service has been top class. I like that you get to actually speak to people if you need assistance and they've all been very polite, helpful and professional. Had a few hiccups but the sign of a good company is the speed and ease to rectify which they've been great for. So far very impressed with customer service and price is good too. Just hope broadband service is as good.”
“Spoke to the team on the phone to setup my order, really friendly and helpful. Switch date all set for January...
Hopefully will be able to offer gigabit speed at somepoint soon?”
