“Were in a Hello Internet connected building, the team have been great in getting us connected with fibre broadband for our business, really impressed. Thank you”
“Finally found an internet provider that actually delivers on customer service, internet speed and wifi all around my home. Really pleased with my choice. Highly recommend.”
“Easy to sign up. Response on chat was a little slow but we needed to change the delivery address and customer support were extremely helpful and efficient.”
“Very happy with the customer service. Everyone I've dealt with has been polite, helpful and professional. Only actually been connected a day but no problems setting up or issues so far. Very good price as well.”
“Have only just transferred to them so too early to comment on the broadband service. But the customer service has been top class. I like that you get to actually speak to people if you need assistance and they've all been very polite, helpful and professional. Had a few hiccups but the sign of a good company is the speed and ease to rectify which they've been great for. So far very impressed with customer service and price is good too. Just hope broadband service is as good.”
“Spoke to the team on the phone to setup my order, really friendly and helpful. Switch date all set for January...
Hopefully will be able to offer gigabit speed at somepoint soon?”
“I am in the middle of migrating my broadband service provider to hello internet. So far Customer service has been very informative, quick and responsive.”
“Really easy to install and best for price if you are on OFNL and take into account installation fees with other providers. The WiFi hubs are small an stylish (which I never knew I wanted in a WiFi hub but am now very grateful for). We have had no connection issues and the speed is quick. Would definitely recommend.”
“Tremendous customer service including particularly good support when moving into new home. I love the fact that a company like hello internet gives you the chance to talk to real people and always available, I’ve never queued/been on hold for more than a couple of minutes before one of the helpful customer support team picks up. Very happy with my decision to move to hello internet!”
“I cannot express how happy I am with the customer service I have received. Having moved to a new build I had reservations about not being able to go with “the big two” but already I know I’m better off purely because of the service. They’ve set up the internet before I got there and after having a router stolen on delivery, have got me a replacement one dispatched to allow me to work from home (keeping me and others safe!) rapidly! A level of understanding and personalised care/service you can’t put a price on. Very thankful! Adam in Thirsk”
