Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 615 Reviews

3 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 615 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 17th April 2024

Anonymous

Uber Support 1 star review on 13th April 2024

Anonymous

Uber Support 1 star review on 5th April 2024

Mark

104

Anonymous

Anonymous // 01/01/2019

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“Absolutely disgusting rip off company. For customers and drivers alike, Uber is a greedy money grabbing company who should be closed down and taken to court for theft. I will never use Uber again. Support your local taxi firms.”

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Posted 4 hours ago

“Very bad support! Nowhere is navigation to any support. Navigating is only to help centre page where is no solution for your problems. If you need contact someone, you are lost without help.”

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Posted 9 hours ago

“When drivers are wrong or when their app screws up and a rider requests a refund it is a daunting task. 9 times out of 10 they say you've exhausted your allotted refunds. So, let me get this straight, I have to pay for extended travel time because bad routes are used, extended travel time though I provide a better route the driver refuses to accept, spoken to with attitude, constant long wait times when drivers decide to swap you out with another driver especially when you see they just drove near your pick-up location, etc. Further, they use a timer for drivers to arrive, which is inaccurate. At times Uber notifies you the driver has arrived, yet they are nowhere to be found. If they are not at the wrong door or address, they just didn't arrive yet and we are subjected to large wait time charges! Amd-UBER WILL NOT REFUND 9 TIMES OUT OF 10 BECAUSE YOU ARE TOLD YOU'VE GONE OVER YOUR REFUND ALLOTTMENT!”

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Posted 1 day ago

“Will never use ever again they will rob you of your hard earned money. Placed an order which the crackhead they assigned to it never picked up and they still refused to refund the order. Plus they hire nothing but drug addicts and ex felons you really dont want at your doorstep anyway. The customer service now is so bad you will be arguing with a Pakistani who doesnt give 2 shits about you as a customer. Keep that 35 bucks you robbed me for last night becasue you just cost yourself a lot more in future orders i have deleted all familys accounts this morning. Good ridance”

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Posted 1 day ago

“Customer service very very very rude dose not understand only knowing and read from the book in front of them even didn't trying to understand any thing I am like taking to my self.”

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Posted 1 day ago

“Uber continues to tie up funds in my bank account for 5 days per trip. It's a ridiculous policy.”

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Posted 1 day ago

“This company is the worst. My family member works with Uber , and at the start of his shift this passenger puked . He lost a whole days of work do to this incident . He called customer service/corporate and had sent pictures and obviously they can see it was beginning of his shift. So his day was ruined because he had to go get it cleaned out and spent money he doesn’t have to get it cleaned. He explained the situation and they have been literally brushing him off. Mind you he is a hard worker trying to feed his family and going through hardship. This company isn’t trying to hear it or reimburse him . They keep saying it’s under investigation. What is there to investigate he has proof , he has receipts. All this money this company makes and takes from the drivers. This is pure greed and honestly unfairness. With all that’s going on in this country you would think they would have some empathy , but no they just keep brushing him off. I would recommend that this company treats their drivers with some kind of understanding and see the unfairness in their decision.”

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Posted 2 days ago

“They make it nearly impossible to cancel Uber one. The instructions they provide on how to cancel is a flat out lie. When I finally contacted their terrible support they assured me they canceled my subscription. I was subsequently charged another month...this should be illegal...I literally can't cancel my subscription.”

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Posted 2 days ago

“Horrible, total waste of time”

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Posted 2 days ago

“This company is such a joke!! Have the rudest people riding and just overall trash customer service.. you have foreign employees on your customer service phones not understanding what you are explaining to them. Then the situation turns bad on one end then escalates to even further when simply when asked to speak with a supervisor there should be no hesitation”

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Posted 2 days ago

“I was recently rear-ended by a uber driver that has a suspended license, using his phone and eating pizza. He said no need for license. Warning: check your driver and becareful when riding with or driving byan Uber driver!!”

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Posted 2 days ago

“The customer service is a joke i rang up 3 different time and told the same thing and when i requested to speak to a manager they used stall tactics telling me to ring back later, that he was either on the line or busy then telling that he cant come to the phone, they was very unhelpful and and refused to give me the information i was asking for the two people i spoke to was najma sida and shia, i spoke to shia twice who refused to give me her last name and said that there not allowed but funny how the first one did so they constantly lie threw there teeth if they have any they cant keep to a consistant story and thob you off they put the phone down on me each time due to refusing to give me the information i requested, there staff need to be retrained or fired and replaced cause they refuse to so there jobs i wouldnt recommend this company to anyone amymore it has completly gone down hill”

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Posted 2 days ago

“Uber has officially become more expensive than driving and parking at SFO airport. $90.97 one way or $181.94 round trip. This does not include the tip that they all but ask for. Or I can park in SFO long term parking for $125.00, no tip necessary. I knew this day would come............”

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Posted 3 days ago

“Not able to resolve any issue so many times keep telling try after 15 min”

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Posted 4 days ago

“Two times in one weekend my stuff was stolen. Uber is terrible.”

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Posted 4 days ago

“Uber is the worst of the worst. I hate using them and I moved to Lyft and I will never ever get back to Uber. They are arshole”

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Posted 4 days ago

“They charged a $5.20 booking fee on a $21 ride that’s BS. They should have to disclose all the fees broken down, so the customers know exactly what they’re paying for. I couldn’t possibly recommend Uber to any of my friends after this experience!!”

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Posted 5 days ago

“I ordered a little over 30 dollars of food for my kids. The delivery driver passed me up the put that my order was delivered. I call and chatted with them and they told me that there was nothing that they can do cause of there system. So I’m out of money and now my kids have to eat ramen noodles”

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Posted 5 days ago

“I can't cancel my Uber One membership using the app and when I called and wrote the Customer Support nobody can help, they're always escalating and promising an answer within 24h that never happened... my issue is still unresolved.. Very poor service!”

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Posted 5 days ago

“I had a technical issue, and it’s their mistake, one customer service replied, her name is maha, her way of contacting is so unprofessional , because of her i am not going to use this application anymore, if this is your way of dealing with your valuable customers.”

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Posted 6 days ago

Uber Support is rated 1.1 based on 615 reviews