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Uber Support Reviews

1.1 Rating 634 Reviews

3 %

of reviewers recommend Uber Support

Company Reviews

1.1

Based on 634 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 25th April 2024

Uber Support 1 star review on 25th April 2024

Uber Support 1 star review on 24th April 2024

Uber Support 1 star review on 24th April 2024

Uber Support 1 star review on 24th April 2024

Uber Support 1 star review on 24th April 2024

Uber Support 1 star review on 24th April 2024

112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impossible to get to a human being to talk with about fraudulent activity through Uber eats. Never have used eats. Loved Uber Rides but had to delete my account because I had my account hacked and was charged on my debit card because I lost my wallet. So sad I can't fix this issue.”

Posted 1 hour ago

“Car wreaked with cigarette smoke - he said his cousin smokes & uses his car! It was a 50 mile ride -nearly made us sick He closed windows & ran a/c which was even worse recirculating all that rotten air - plus I’d had lung cancer surgery which made it extremely uncomfortable. He was pleasant though and kind.”

Posted 1 hour ago

“I have emailed and phoned customer services. Totally unwilling to help & are extremely unreasonable & unhelpful. I cannot add my phone number as “it’s in use” BY WHOM??? Being asked questions re my account, and won’t believe when I’m looking at my account that the sections are blank! No way to send a screen shot. Said well sorry they can’t help….”

Uber Support 1 star review on 25th April 2024

Uber Support 1 star review on 25th April 2024

Posted 7 hours ago

“Uber app sent my driver to another location. When I sent the driver my address, he cancelled my ride and I got charged a cancellation fee. I think this is inappropriate. I have always had good experiences with Uber. This left me with a sour taste. Customer service does not want to participate in keeping a long time customer happy.”

Uber Support 1 star review on 24th April 2024

Posted 17 hours ago

“Uber has no human support. They do not investigate corrupt drivers. They don't answer in a timely manner. They deserve a boycott and to shut down bankrupt.”

Posted 1 day ago

“I have an error updating my phone number and the support didn't even read what I wrote and the information I provided! They didn't even look at the screenshot and ask for another one in the same conversation. Worst support ever!”

Uber Support 1 star review on 24th April 2024

Uber Support 1 star review on 24th April 2024

Posted 1 day ago

“Generic responses , seems as if you are talking to a computer. Restaurant closed after confirming order, uber wont let me cancel the order.”

Uber Support 1 star review on 24th April 2024

Uber Support 1 star review on 24th April 2024

Posted 1 day ago

“So I ordered my uber at 4:30 PM because I had a dentist appointment at 4:40. I figured that since my dentist is only an 8 to 10 minute drive from my place that I can order a ride only 10 minutes prior to when I was due to get to the appointment. Plus my sister and I were in communication, and I told her that I wouldn't order my ride until 4:30. The thing is I've been constantly taking ubers regularly for the past 9 years and very seldom did I ever have a serious problem with them prior to this incident. I figured too since the 4PM hour is usually primetime for uber drivers to be out and about that I could get an uber ride that was only 2 or 3 minutes away and make my dentist appoinment ontime. So now we get to when I ordered my uber at 4:30, I see that my driver is 3 minutes away, and I figured "okay, he'll be here soon." Then the ticker on my phone goes down to 2 minutes away, and it was shortly after that happened when my app shows that my driver is just sitting at an intersection 0.5 miles from my place not moving. And he continues to be in that position for 2 minutes. At this point I was beginng to get a bit impatient and agitated, but this is far from the worst part of my whole ordeal. Anyways, after 2 to 3 minutes my driver finally starts moving again, so I figure "oh finally he'll be here in no time." But then this whole thing takes an unexpected turn, all of the sudden my app shows that my driver is now heading toward my dentist's office and not my place, even though he hadn't even picked me up yet. At this point I was getting frantic so I called the uber driver and tried to calmly tell him where I was at as well as see where he was, but he was of little help. All he told me was that he was on his way, but the thing is people have to learn to be more specific. If you're just telling me you're on your way that's of little to no help. On your way could mean just a minute away or it could mean 10 minutes away. And one thing this guy didn't understand was that it looked like there may have been a glitch in my app, so I was calling to confirm what the system was telling him on his end. Anyways, after he told me he was on his way I asked him to clarify, and he said that the thing was showing "3 minutes away". I waited another 4 minutes and he still didn't show up. It was then that I called him again at which point he said that he's a minute away, and I then told him my address at which point he gave me a smart ass reply and said "I'm just following the gps." I said that I knew that, I just wanted to make sure that the thing was telling him to pick me up at the right location that I had requested. He then said that he would pull over and then I don't hear from him again since I think he hung up on me. Shortly after that interaction happened I noticed that my app showed that my ride had arrived at my dentist's office even though I was never actually picked up from my home location that I requested to be picked up from to go to my dentist. I then had to phone my mom (who lives all the way on the other end of town) to come pick me up to which she agrees. And at this point it's already 4:42, so it's already past the point where I was due to get to my dentist's. So I call my densit's office, I tell the woman at the front desk my situation and that I would be late getting there. I tell her that I wouldn't be getting there until 5 at the earliest, but she tells me that I would need to reschedule my dentist appointment because someone was booked right after me. Now look, I understand that dentists get booked up quickly, but what I don't understand and have zero empathy for is uber drivers who think they're entitled. This driver clearly did not want to listen to my side of the story. There was clearly a glitch in the app, but uber seemed to be refusing to take responsibility for the issue. I now lost more than $8. In other words I was charged for a ride that I didn't even take all because uber made a mistake. And I do also want to bring up that out of anger I gave my driver a one star review, and I tapped in the reasons why in the app. I put down that he was not polite, not courteous, and ignored my requests. I also want to put all of this down, because I need people to hear not just my side of the story, but also the facts. And the facts are that I requested a ride to pick me up at my place, the app said my ride was on its way, and then it switched gears and told me it was on its way to my dentist's office even though the driver never actually picked me up from my place. And furthermore, my advice to all uber drivers out there is that if you're going to be working as an independant contractor then please, learn to be courteous to your customers. If a customer contacts you trying to get help please hear them out and don't ignore them and hang up on them. That's unprofessional behavior. Sure the customer isn't always right, but the thing is unless a customer is asking for a completely ridiculous request that is either illegal or against company protocol then a customer has every right to voice their concern. And the last thing I'll say is that I plan on getting my own car later this year and if/when that comes to fruition I plan on never using uber again!!!!!!!!!”

Posted 1 day ago

“This company doesn't care about it drivers and they make that clear when they let our passengers lie about us and write false reviews. Then will not help the drive they us people to rack in billions while we take the bunt of the abuse and they don't care.”

Posted 1 day ago

“Short. Refused to actually listen about the problems. Couldn't get their head out of their script and actually problem solve.”

Posted 1 day ago

“1 star because you cannot give negative stars.Walgreens uses Uber to deliver perscriptions. Clearly labeled apt 2. Driver took pic of door just below apt #. The number on the text would mot work and there is no cust service # to talk to someoneI could find.I finally found my package at apartment 19.”

Uber Support 1 star review on 23rd April 2024

Posted 2 days ago

“I just started with Uber. I rented a Chevy Malibu, then at the last minute I was switched to an electric Chevy Bolt. HATE THIS CAR. It takes $20, and an hour to charge the damn battery and I have to stop twice a day to keep it charged. I spend $40 A DAY on this POS, not a week, A DAY. To say Customer Service is a joke is an insult to jokes. No one speaks English and you can't understand them most of the time, then you get transferred over and over until you give up after the 4-5th transfer. Haven't driven 3 days and I effing quit.”

Posted 3 days ago

“Horrible customer service, will never fix a problem.”

Posted 3 days ago

“https://trip.uber.com/932fa3JU this driver wanted to cancle uber contract and pay him crook”

Posted 3 days ago

“Scheduled ride in advance, message sent that no driver was available while waiting for the driver, 92 year old father had to drive 1-1/2 hr home from airport drop off. I will NEVER use Uber again. Extremely poor company.”

Posted 4 days ago

“I Don't Have An Account With Uber, Never Used There Services, I Paid For A Onetime Ride For 16.28, On April 14, 2024 ,Then Yesterday Uber Company Drafted My Account 72.52, But Not Before My Card Was Removed From My Fiance Account And Uber Also Drafted My Fiance Account For The Same Amount No Customer Support Line To Assist You, The Driver Has No Live Support Services As Well, This Company Is Putting Alot Of People In Danger Due To Stealing And Misappropriation Of Peoples Funds This Situation Can Cause A Tragic Situation, Its Put The Lives Of Both Party In Danger, The Company Took My Money Then Sent Me A Link To Pay A $ To Talk To A Live Rep, I'm Going Media ,I'm Going To Get My Money Back. The Corporate Owners Of Uber Needs To Take Life Serious And Stop Stealing Citizens Hard Errand Money, It's Shows That Uber Corporate Owners Could Careless About The People That Patronize Their Business And Services This Situation Could Cause A Tragic Situation It Most Be Exposed As Soon As Possible.”

Posted 4 days ago

“Uber is getting really bad in US. Asking for personal numbers, bullying with racist comments, driving under influence and erratic. Does uber even check background or criminal history?”

Posted 4 days ago

“Atlanta ride to the airport from Buckhead $100 on a Saturday morning . THIEFS !!!!!!!!!”

Posted 5 days ago

“Bad bad drivers. I have been in many Ubers that don’t care what they’re doing when they’re driving. Many Ubers break the law. The Uber I just had almost hit my friend, and would have if she didn’t jump out of the way. And then as soon as I went to go open the door, the Uber drove away. Super super angry and never want to order from them again. They really hire anybody!”

Posted 5 days ago

“Absolutely disgusting rip off company. For customers and drivers alike, Uber is a greedy money grabbing company who should be closed down and taken to court for theft. I will never use Uber again. Support your local taxi firms.”

Posted 6 days ago

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Uber Support is rated 1.1 based on 634 reviews