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Hemming & Wills Reviews

4.6 Rating 157 Reviews

90 %

of reviewers recommend Hemming & Wills

Company Reviews

Product Reviews

4.6

Based on 157 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hemming & Wills:

We’re an independent, stand-out, contemporary home brand with a conscience and our mission is to help create Happiness at Home.

Proudly British, we offer a unique combination of affordable, design-led, contemporary & mid-century home furnishings including sustainable options and a great collection of ethically made plastic free & reusable homewares. All backed by an exceptional customer experience, we genuinely recognise our customers are the heart beat of H&W and we’re here to help you in any way we can.

Visit Website

Phone:

0330-133-1233

Email:

care@hemmingandwills.co.uk

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Hemming & Wills 5 star review on 1st March 2023

Hemming & Wills 5 star review on 17th January 2023

Hemming & Wills 5 star review on 21st November 2022

Hemming & Wills 5 star review on 29th September 2022

Hemming & Wills 5 star review on 26th May 2022

Hemming & Wills 5 star review on 24th May 2022

Hemming & Wills 5 star review on 10th December 2021

22

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a beautiful table! I was very specific in finding a wooden top that complimented our flooring and the table is even better than I imagined.”

Posted 6 months ago

Amazing feedback, thanks so much! We're delighted to hear how happy you are with your new table! Feel free to send across some photos, for us to show off on our socials, credited of course! Best wishes, Danielle @H&W

Posted 6 months ago

“Quality product delivered when they said it would be delivered. The team were excellent, ensuring their work area was clean and they built the furniture up in no time. Highly recommend.”

Posted 7 months ago

Amazing feedback, we're so very pleased to hear this! Thank you! Feel free to send across some photos of your new furniture, for us to show off on our socials! :) Have a great weekend! Best wishes, Danielle @H&W

Posted 7 months ago

“Everything was excellent - product, customer service, delivery. 100% happy”

Posted 7 months ago

Amazing feedback, we're so pleased to hear this, thanks so much! Feel free to send across some photos of your new furniture to our care team: care@hemmingandwills.co.uk, for us to show off on our socials, credited of course! Best wishes, Danielle @H&W

Posted 7 months ago

“Excellent service and quality”

Posted 7 months ago

Wonderful feedback, very glad to hear this- thanks so much! Feel free to send across some photos of your new furniture to our care team: care@hemmingandwills.co.uk, for us to show off on our socials! Credited of course! Best wishes, Danielle @H&W

Posted 7 months ago

“Love our new table and had loads of compliments from friends and family about it ❤️”

Posted 8 months ago

Amazing feedback Steffi, thanks so much! We're delighted to hear this! Feel free to send us some photos of your new table, so we can show it off on our socials! (Credited of course!) Have a lovely weekend! Best wishes, Danielle @H&W

Posted 8 months ago

“We are very pleased with our new table! It looks great, is very sturdy and is the perfect size for our kitchen. We had some reservations about ordering online without seeing it in person before, but these concerns were unfounded. The delivery and assembly was quick and efficient and we consider this table to be good value compared to others we had liked from John Lewis. We would certainly recommend H&W to others and will order from here again.”

Posted 8 months ago

What a lovely review to receive - many thanks! We're delighted to hear how pleased you are with your new table! Big thanks for the recommendations too! We look forward to hearing from you again in the near future! Best wishes. Danielle @H&W

Posted 8 months ago

“Delivery and assembly was quick and with friendly staff.”

Posted 8 months ago

Many thanks for the great feedback Tom! We're so pleased you're happy and very glad to know the delivery and assembly was quick and efficient! Best wishes, Danielle @H&W

Posted 8 months ago

“Get service throughout”

Posted 9 months ago

Thanks so much for your lovely feedback - we're so pleased you're happy with our service! Best wishes, Danielle @H&W

Posted 8 months ago

“Great product and great customer service- the delivery team were very careful and attentive”

Posted 9 months ago

Hi Chris, thanks so much for this amazing feedback, as a small business, it means a lot! Delighted to know the delivery process went smoothly and you're happy with the quality of the product received. We hope you enjoy your new table and bench for many years to come! If you need any assistance in the near future, please don't hesitate to get in touch, the team here will gladly help! Best wishes, Gary @ H&W

Posted 9 months ago

“Brilliant table and chairs, better than I expected and look beautiful!”

Posted 9 months ago

Hi Issy, thanks so much for this amazing feedback, as a small business, it means a lot! Delighted to know you're happy with the quality of the table and chairs you have received. I'll make sure the message is passed on to the team. If you need any assistance in the near future, please don't hesitate to get in touch, the team here will gladly help! Best wishes, Gary @ H&W

Posted 9 months ago

“I really loved my experience. Great service, great followthrough, and love the Montmartre coffee table. The quality is good and the style is unique.”

Posted 9 months ago

Hi Sherri, Thank you for taking the time to leave a review. The Montmarte is a new collection for us so its great to see this sort of feedback. If you need anything in the future, please don't hesitate to get in contact. Many Thanks Gary @ H&W

Posted 9 months ago

“Amazing customer service and quality of table and bench. The colour is amazing!”

Posted 1 year ago

Thanks so much for the wonderful feedback on our products and service Michelle, it's hugely appreciated! We're so glad you're happy with the quality and colour! If you need any assistance in the future, please don't hesitate to get in touch, the team will gladly help! Best wishes, Danielle @H&W

Posted 1 year ago

“Absolutely delighted with my table from Hemming & Wills. I had a specific requirement for a table that would extend but didn't lose it's rustic charm and they talked me through the options and couldn't do enough to help me! Great communication throughout, delivered on time and the delivery guys put the table together for me so the experience was stress free from start to finish! The after care service has been equally as good with information on how to care for my table and any queries I have had have been answered by the Customer Care team quickly. I can't recommend Hemming & Wills highly enough - what a great small business who really care!”

Posted 1 year ago

What a wonderful review! Thanks so much Helen! As a small business, it really does mean a lot! Very glad to hear the team assisted you along the way, with your specifications. It's great to hear that the delivery service was smooth and efficient too! I'll ensure your lovely feedback is passed onto the team! If you need any further assistance from us in the future, please don't hesitate to get in touch! Best wishes, Danielle @H&W

Posted 1 year ago

“The H&W reclaimed wood table and bench has been our favourite purchase for the flat - it looks lovely in our living space, is a great size and we get so many compliments. H&W were able to change the size of our order whilst making our items as our first flat fell through. Very impressed with the customer service - thank you!”

Hemming & Wills 5 star review on 16th January 2023

Posted 1 year ago

Hi Sophie, Thanks so much for your wonderful review - your table looks stunning in your space! We're so glad you're happy with the product and service provided. If you need any assistance in future, please don't hesitate to get in touch! Best wishes, Danielle @H&W

Posted 1 year ago

“Amazing company, great communication - delivery on time as promised - great delivery guys, even assembled it for me and I have been in touch a couple of times with questions/advice and they are always happy to help straight away - highly recommended!”

Hemming & Wills 5 star review on 19th November 2022

Posted 1 year ago

Hi Arabella Thank you for the review about our products and delivery service - I'll make sure the team are made aware of your kind words, it's really appreciated! We hope you have a great Christmas enjoying your new furniture. If you need any assistance in the future, please don't hesitate to get in touch! Best wishes, Gary @H&W

Posted 1 year ago

“Very pleased with the quality of our table and bench. After an initial issue H&W customer service was excellent and resolved our issue with high level of professionalism. We love the rustic feel of the table - it’s the centre piece of our rear extension”

Hemming & Wills 5 star review on 28th September 2022

Posted 1 year ago

Thanks so much for your kind review Alex. It's great to hear you're happy with your furniture and our service. We all really appreciate the feedback. We hope to see you back at H&W soon. Best wishes, Chris @ H&W

Posted 1 year ago

“Just received my table and bench from Hemming and Wills and we love it. Loads of character which we really wanted. The delivery was earlier than expected by a week. Staff in the office and the delivery lads where great, nothing was too much trouble. Cant recommend them enough. Thank you”

Posted 1 year ago

Hi Gareth, great to hear you love the furniture and the delivery went well. Thanks for taking the time to leave a review. Best wishes, Cecilia @ H&W

Posted 1 year ago

“Excellent quality, great interaction with the Customer Service team (Zarc was great). Delivery team were very helpful. All in all, a great experience”

Posted 1 year ago

Hi Jack, thank you so much for your review. We are so pleased to read your comments about the service and our product. Thanks for taking the time to leave a review. Best wishes, Cecilia @ H&W

Posted 1 year ago

“Great service and communication in build up to delivery, table and bench are really high quality, guys who dropped it off set it up and helped greatly.”

Hemming & Wills 5 star review on 24th May 2022

Posted 1 year ago

Hi Tom, thanks for taking the time to leave your feedback. We're really happy you love your table. Your comments will be fed back to the team, they'll appreciate it. Best wishes Gary H&W

Posted 1 year ago

“Love my new table! Fantastic quality. Customer service and delivery was also spot on.”

Posted 1 year ago

Hi Deborah, thank you for taking the time to leave a review. Feedback from customers means a lot. We're really happy you had a great experience with the team and you love your order. Best wishes Gary @ H&W

Posted 1 year ago

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Hemming & Wills is rated 4.6 based on 157 reviews