“Where to start with these “specialists”……
After one of our company vans had a fault we took it to a local garage for some electrical diagnostics checks, after one hour we where advised it was a possible ECU fault but as they where not Renault specialists, to take it to Hendy as they are. Hendy advised their diagnostics charge is £216 an hour and if it’s an ECU fault they could find it no problem. It took 5 days and countless emails and phone calls from our office staff to get an update, as we urgently needed our work horse back on the road. Hendy finally came back advising after 2 hours of diagnostics from their “master technician” costing £432, it could be an ECU but they needed an additional 5 hours of diagnostics to confirm this and if it was the ECU they couldn’t get hold of one for a number of weeks with no fixed date. As you can imagine it was awfully disappointing being advised they couldn’t get the part we advised them it could be. It would have been nice to be advised by a main dealer on parts shortages when booking in.
So after finally hearing back from the manager which took a further 3 day, so 8 days after receiving our van, we arranged collection to another local garage, as we had lost all trust in Hendy. The local garage found the fault within 15 minutes and a 15 pence fuse later our van was back on the road making our business money.
I’d advise anyone to stay away from these jokers! They clearly have no clue what they are doing with horrendous prices and even worse customer service, I’m surprised this franchise is still open!”
“I was introduced to Hendy Ford Portsmouth by Drive the deal and both companies gave me excellent service and in particular full marks 10 out of 10 to Billy Jones who was the salesperson that I mostly dealt with.
My thanks also to all the staff that dealt me me when I phoned to speak to Billy.
Many thanks and best wishes to you all.
Ian Milligan
Now proud owner of your Ford Puma st x line
They were all very polite and helpful.”
“I had Adam and manager John help me to buy my Mercedes A200. Regardless there was a hicupp ( they fixed and replaced a part for me), these guys were honest, professional and stuck to their word and I shortly after ( without ever having seen the car except online!) received my car in mint condition fully working as promised. I was very very pleased with the car, thank you so much John and Adam for all you have done for me. I really would recommend Hendy to other buyers. They even delivered the car for free, 2 hour drive for them!”
“We came down today and saw Billy. He was the most helpful, genuine and knowledgeable person we have dealt with when looking at cars. We loved how he wasn’t pushy, and took the time to understand our needs. We were so impressed by the service Billy gave us we ended up purchasing a brand new car. He is a real credit to Hendy Ford and we very much appreciate his help today. Thank you!”
