“Terrible and insensitive customer service. Delivery company Hermes as nasty as can be. I ordered for several shoes in a large parcel from ShoeZone. They claim it was delivered when it never was. I asked my flatmates and neighbors, who have always collected all mail in my absence and returned same, but nobody saw the parcel. I called customer service severally but the automated system told me the same tracking number Hermes had sent me could not be recognised. They deliberately prevent you from speaking to a human, so you technically forgo your hard earned money after a failed delivery. Now my family is so disappointed as I promised them shoes that never came. How can you deliver a parcel with no name or signature of the receiver in a civilised country? This is not done even in the "third world". FRAUD is all I can smell and I am informing the authorities right away!!!!!”
“Appalling delivery service and also customer support. Everything automated and basically telling you nothing. This has happened so many times with Herms. I've never known them deliver on time but it's getting worse.”
“Any Company in the UK who value good customer service should seriously think twice when considering using Hermes to deliver their goods. They have a history of poor service and do not care where they drop off their deliveries. One major problem is they complet let disregard postcodes. If you have say an address which begins with Glebe House they will enter this into their sat nav and deliver to the first Glebe House on their list even if it's five miles away from the correct address. So bad it's almost laughable. As for answering your questions on communicating with Hermes. You can't speak to a person.
Andrew Brooker”
“Got an email saying they had got my parcel, they didn’t email to say when they were delivering it .. next thing I got email to say they had attempted delivery unsuccessful, I was at home all day when they said they attempted delivery, so then got email to say they would deliver next working day, waiting in and no delivery.
There is no one to ask or complain to, when you click onto their site and ask for help you get a BOT called Holly. Absolute rubbish service from this company.
They have delivered parcels in the past and not emailed me to say when they are delivering it.
They have actually taken their company reviews site down from Trustpilot ... wonder why that might be eh?
You cannot email them or contact them by phone
They have still got my parcel , they do three attempts and then send the parcel back, this parcel came from America, am I supposed to wait in every day on the off chance I might be lucky enough to get the parcel before they send it back.
This is so annoying, frustrating, dissapointing, I am honestly surprised they are still in business.
If I could give them minus zero stars I would
Terrible Terrible service from these people”
“Very poor customer service. Got stuck talking to a robot because there no way to communicate with some human being. Never even helped with my concern about the parcel I am expecting and every day they keep delaying the delivery for 24hours. Bad experience for me and in the future I will try to avoid Hermes as much as possible.”
“The most useless courier company ever. Every parcel delivered late if it turns up at all. They also lie constantly about making delivery when you're in and they say attempted delivery. AVOID AT ALL COSTS, AND IF A SUPPLIER SAYS THEY USE THEM, THEN REFUSE TO BUY FROM THEM. Useless.”
“Sent package with tracking on 2021 January 21. I can see the package on their hand.
Contacted customer service first time an told me to wait more
Contacted a second time and told me to fill form for paid back.
now they refuse to refund the lost package, because is more then 1 month after sending package (and they told me first time to wait more)...
the insurance is useless if it expire after 1 month
Not very serious.”
“I send a parcel to Denmark on 13th is January 2021 and it has still not been delivered. The parcel cannot be tracked on their website, as it doesn’t recognise the tracking or reference number given by Hermes. Without a working tracking number, you cannot speak to anyone at Hermes. The company doesn’t provide any phone number or email address to which you can contact them. It is an absolute travesty that a company like this is allowed to operate at all.”
“Basically unable to speak to a real agent either on line or on the ‘phone - easily found dozens of postings from customers who confirmed having a similar experience - this is completely unacceptable from a large company - basically bots only allow you to click on limited options none of which allow you to be transferred to an agent or lodge a complaint - I will never use them again”
“Parcel apparently been at local depot for 8 days! Still no delivery. Impossible to actually speak to a human being and no response to emails. Holly is a complete waste of time, three days after being told, rest assured we are looking into your query, still nothing. I will not order again from companies that use Hermes.”
“Ever tried to contact these people lately? just come off the phone after talking to a machine, got absolutely nowhere. Im trying to get some information about a parcel thats gone missing but unable to get anywhere, the retailer says hermes has it, but Hermes tracking says waiting to receive from retailer. WHAT A SAD SITUATION IN THIS DAY & AGE.
Dont think I will be using these cowboys again”
“Package kept in a depot for two weeks despite paying for two day shipping. Impossible to speak to a human being and no way to enquire why the package was held.”
“Tried numerous ways to contact Hermes no luck at all spent 2 hours online and numerous telephone numbers (that don't igsist) and even tried to get my money back can't get that back either,I've used Hermes in the past and never had this problem before, but I'm never using them again.”
“Liars
My heart sank when Amazon said Hermes were delivering my parcel. What I immediately predicted has happened (because it happens all the time with Hermes). They pretend its on its way and then at the last minute lie and say they attempted delivery. They didn't. There is no card saying they tried and I have been in waiting for it. They say in their email "They will have left a card to tell you when their next attempt will be"...Er no they didnt because you are lying. It was never attempted presumably because you dont have enough parcels nearby to bother? This company lies and is an utter disgrace. I would not have placed the order had I known they were the courier.”
“For the last 6 years, they are continually lying and thieving the products. 2016 I watched the driver get out the car with only a "missed delivery" card, without attempting the delivery after the 3rd day of not even trying to buzz the door, it was only from myself shouting at them to get the parcel that I received it.
Today, 14th August 2020, I sat and waited at my office desk, knowing what Hermes are like, they were already 15 minutes passed the window, but at 8:14, they claimed they delivered my package, not one person came to the door, but a screenshot of the GPS apparently exonerates the driver of any wrong doing.
They never left the car, I've had 4 deliveries tonight, and only Hermes would consider recruiting liars and potentially parcel thieves. I strongly ask anyone here to please find any other delivery supplier, as Hermes will only reflect badly on yourselves.”
“I'm only giving the star to my courier who's a wonderful chap! He is wasted with this company!
I'm still spitting fire I'm so outraged. I sold my 6 year old sons electric scooter (brand new) brought the wrong one and left too late to get refund so sold it to someone in Birmingham and this was July 3rd the scooter made it all the way up to Birmingham only to go "MISSING" that day what a coincidence!!!!!!! 3 weeks I still haven't had an apology and the phone number has blocked me from getting through!!!! I messaged on facebook, Twitter,their website and rang copius amounts of times but was IGNORED!!! Disgusting vile pigs i have had tears over this as they aren't even compensating and they are liable for it going missing so the funds from the sale were refunded to buyer and my son has to now wait to get another one as we dont have trees that grow money. They paid me back the £10.82 postage its a complete insult. Do not choose this company even with insurance you will have a fight getting compensation”
“well, expected and paid £7.99 for next day delivery on July3 saturday now is Saturday July 11 I have tried to contact herpes via line chat only reponce call back tomorrow well next stop I think is trading standard. let hope the can help.”
“My parcel containing trainers for my hubby for father's day was stolen by the courier! Pretending that he delivered it to me at 12.2pm, when I had been sat in my front garden the whole day. No telephone calls being answered, even my local depot wouldn't help. E-mail addresses are changed all the time, meaning no one reads or answers emails. No one to turn to when things go wrong. CUSTOMER SERVICES ARE NULL AND VOID!
AVOID THIS COMPANY AT ALL TIMES!!!”
