Hermes Reviews

1.5 Rating 126 Reviews
10 %
of reviewers recommend Hermes

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Hermes have had a lot of bad press this past week but I have to say that the service in Torrington is excellent. The drivers are polite and helpful and deliveries are normally on time.
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Posted 2 years ago
Always deliver when they say they will and always polite and curtious.
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Posted 2 years ago
Based on my experience with the same Hermes delivery man for the past couple of years, I’d like to give 10 stars!! Chris delivers in the NG17 area and he’s a star!! A real credit to Hermes. It’s thanks to Chris that I think Hermes is brilliant. Unfortunately, for most of us, our view of these companies is often down to 1 or 2 people, that’s not always a good thing.
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Posted 2 years ago
where I live we have a fantastic delivery driver called Steve , unfortunately he is off having an operation at the minute and the stand in drivers have not been as good. My 5 stars is for Steve, I wish more delivery drivers were like him!
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Posted 3 years ago
Always deliver exactly when they say and always stick to instructions
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Posted 3 years ago
Very reliable, very prompt, never lost a parcel great company. 100 percent recommend this company.
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Posted 3 years ago
I asked Hermes to deliver my parcel to my neighbour, which they confirmed by email. But the courier, on finding us to be out, just threw it over our garden gate and left it in the rain. The package contained my wife’s new spectacles from Vision Express. It is impossible to contact Hermes other than via their digital assistant (Holly) which is an absolute joke. Vision Express need to review their partnership with this awful company. Their couriers are on zero hours contracts with unrealistic targets to meet.
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Posted 3 years ago
Easy tracking, quick delivery and plenty of updates to keep you posted. Always a 10/10 service from the couriers too.
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Posted 3 years ago
I had a problem with a parcel being sent by Sports Direct. The Hermes staff in Tyneside did so much to try and resolve my problem. Thanks Sam, Kevin and Angus.
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Posted 3 years ago
Russell at Bridgewater depot you are an absolute star. My parcel was due to be returned to sender due to closure of Argos during Covid 19 Russell retrieved this parcel and had it delivered to my home address the same day. This was a fantastic gesture as the parcel contained a medical nebuliser I'll never forget you kindness and belief in Hermes courier service
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Posted 3 years ago
Fantastic service
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Posted 4 years ago
They are personal, have local links with shops and you can send from the shop
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Posted 4 years ago
I live between Newport and Cowes on the Isle of Wight and have had excellent service from my Hermes delivery man. He is professional and friendly and always on time. He works so hard as we see him when we are out at different places on the Island. I award him a gold star but he should have much more. Thank you young man.
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Posted 1 year ago
They delivered two pairs of trainers instead of one. I was wondering if you have received the trainers yet? Thank you.
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Posted 3 years ago
Send you messages of the time delivery time - time slot passes and another text telling you another time which is even earlier than the missed time slot
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Posted 4 years ago
Just read a review and sounds like similar experiences to myself and had to add my two stars. Don’t have to many issues with items being collected or delivered unless it’s something I have sent which has been lost or damaged and both of these have happened to me in last few weeks. So the biggest gripe is how do you deal with that and how difficult it’s made for you to claim as the so called customer service is just appalling or question does it exist. The so called help pages tell you nothing and the online chat system affectionate known as HOLLY a is about as useful as a turd or maybe a turd is more helpful. This pathetic system can only reply to certain questions and is unable to tell you why a parcel is 5 days overdue or why some idiot has dropped it or what you have to do to get the insurance that you have paid for. From here it’s a min 45 minutes wait or longer on the telephone where if your lucky a person who understands your frustration will help you but don’t hold your breath. So I am waiting for an insurance payment and been told it’s 28 days to process and would question why it takes so long especially when you have paid for it and had to pay back the person who’s parcel was dropped. So few days to go for the insurance to be paid and if no money strait to trading standards and small claims court as have no intentions of calling them or chasing this up any further. Back to parcelforce for me who might be more expensive but much more professional.
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Posted 3 years ago
After paying for a 2 day delivery slot,my item turned up 4 days later.
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Posted 3 years ago
Either allowed someone at the wrong address sign for my parcel (according to the tracking note) or they just lied about making the delivery altogether. I have cameras so I know they didn't come to the property.
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Posted 1 month ago
Actual lies waited all day for my delivery from amazon then they send an attempted delivery at 9.19pm tonight they did not come anywhere near my door as I was listening for door going just tell the truth if a parcel is delayed not impressed useless company
Hermes 1 star review on 11th October 2022
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Posted 1 year ago
I'm not even going to waste my time! How many times have I and thousands of other complained about the same things over and over and over and over and over again for years and they change NOTHING! I don't understand how this company hasn't gone under they must have some hold over these big online retailers like Amazon as not only haven't they folded but they don't even seem to loose a single contract! Something defiantly dodge going on! I would rather I had a choice of couriers to choose from and if it was between Hermes saying they could deliver in 7 days and another who said they couldn't deliver for 6mths ... Id pick the 6mths option!
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Posted 1 year ago
Hermes is rated 1.5 based on 126 reviews