Hermès Reviews

1.5 Rating 195 Reviews
12 %
of reviewers recommend Hermès
1.5
Based on 195 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Returns Process
Could Be Better
Visit Website

Write Your review

Tell us how Hermès made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Hermès 1 star review on 21st March 2024
Monica E (Cim)
Hermès 1 star review on 21st March 2024
Monica E (Cim)
Hermès 1 star review on 21st March 2024
Monica E (Cim)
Hermès 1 star review on 21st March 2024
Monica E (Cim)
Hermès 1 star review on 22nd November 2022
Anonymous
Hermès 1 star review on 22nd November 2022
Anonymous
Hermès 1 star review on 6th October 2022
Kate B
10
Anonymous
Anonymous  // 01/01/2019
I would say lets start with maybe a ZERO review. The product is over rated, I have travelled around the world, and there are nicer models and material quality than Hermes. Last time we visited Paris we tried to get an appointment in the store every day, and they kept saying sorry they don't have any availability. We decided to visit the store and the staff were so rude and self centered. I was turned off by the entire experience, and I would not return to give them my $$$. My $$$ is green, and I will spend it where I want, when I want. Hell with Hermes COMPANY, they treat people like S*** and people keep going back to them. let their product rot and sit when no one buys their over priced bags and products.
Helpful Report
Posted 1 year ago
I ordered Sandals for CHF 750, which I had to pay upfront, and received used sandals. After stating the reason of my return that the sandals are clearly not the quality they should be, Hermes customer service called me and told me that because I had worn the sandals they cannot take them back and I won't receive a refund. They could not prove to me that the sandals left Hermes in a new state because they didn't take any pictures. Very, very frustrated and disappointed. Will pursue this legally but the quality assurance is definitely not guaranteed and the service is bad.
Helpful Report
Posted 8 months ago
They're very disrespectful and racist. I will never buy anything from them again. They questioned me as if I was trying to commit a heist and all I wanted to do is return a item that was nothing like the description. I advise all POC to skip this brand and spend with companies that value us. All I bought was a mini H pop and it should've been called micro with chain to literally choke you.
Helpful Report
Posted 6 months ago
Good Afternoon Mr. Dumas, I hope this email finds you well. I wanted to let you know about the situation that occurred in your Aventura Mall Location when our CEO, Sam Jidd went to purchase some things. From Sam: "I walked in with my wife to purchase a pair of shoes and to look around for a few things for her as well. I was NOT greeted when I walked in with the exception of the security guard at the front door that looked at me like I didn't belong there. I was standing around and finally went up to a sales associate and asked them for help. Meaning that I HAD TO ASK IF I COULD BE HELPED. I told the sales rep that I wanted to buy a pair of shoes, I knew pretty much exactly what I was looking for since I have been shopping since around 2007-2008. THe sales rep just looked at me and said give me a moment. I sat and waited. I watched another customer walk through the front door and not only were they greeted by the security guard, but by multiple employees and asked immediately if they needed help and what they were looking for and they were attended to right away. I simply thought that maybe the sales rep that I had requested help from was new or just couldn't help me because it wasn't their expertise. I then watched another customer walk in the door and they were greeted as well, again - excitedly by all of the employees and were attended to - if not accommodated in every way - waited on hand and foot. I got extremely frustrated and walked out" This above, Mr. Dumas, is Mr. Jidd's explanation of what happened that day. Mr Jidd has been a loyal customer of Hermes for over 16 + years and is the successful owner and operator of several Luxury Automotive Dealerships! He has never been treated this way in ANY of your locations. Was this because of the color of his skin (because the other customers were White.......was it because your employees felt like he didn't "fit their store"...? I can honestly make a huge deal about this, but instead - I chose to come to you as a civilized human being because I feel that you should know what happens in your stores. Your employees should know to never judge a book by its cover. Mr. Jidd was prepared to spend at least $4,000 that day between himself and his wife and instead he went elsewhere and gave his business to someone that treated him no different because of his skin color. The Manager of the store called him and apologized, but, by that point it was too late. She came up with some story that she was going to help him, but if that was the case, why did Mr. Jidd sit there and wait for a long period of time watching other customers be attended to from the second that they walked in the door....? Thank you for taking the time to read this and I thank you in advance for your response, both are greatly appreciated.
Helpful Report
Posted 6 months ago
Ordered a men's bracelet for an anniversary, ordered on Sunday July 9th, paid extra $70 for it to be delivered on time. This company uses FedEx. Received a message on Monday July 10th that the order was delayed, not my problem. Received a message on Tuesday July 11th that order was shipped, which means it was going to be delivered on a day when no one was home because if the delay. 1st attempt was on Wednesday, July 12, at 531pm, after the estimated time was between 920am, and 120pm. We work were not home, and couldn't plan for that. 2nd attempt on Thursday July 13th between 930am, and 130pm, we were home, no delivery, left to run an errand, FedEx delivered at 202pm, this time with a note, they will try again tomorrow Friday July 14th between 910am, and 110pm, so I call FedEx to try and figure it all out, try to be proactive, see what I can do, completely non customer friendly, no help at all, told me nothing she can do at all, that I need to contact Hermès. I contact Hermès, after waiting on hold for like 10 min, now the lady on the phone very nice, polite, and understanding, thank you, but nothing she can do...the package will be delivered the 3rd attempt, and if no one is home it will be sent back to Hermès, they will refund me which is great, I think I loose the FedEx extra $70 I paid, but they will refund me, and then I have to reorder the package again, and do it all over again. What part if this is customer friendly, how is it helping me, considering that our anniversary is on Sunday, July 16th. It is completely ridiculous, not customer friendly at all, completely an inconvenience, ruined the special occasion. Businesses need to rethink what's going on, and help people. Good luck Hermès, they will deliver tomorrow, and no one will be here, and you will refund me, thank you, and I will not order anything from you again, because of this experience. 1st and last time. Only reason you got a 1, was because I couldn't pick 0
Helpful Report
Posted 8 months ago
I finally received my order 3 days later and my husband had to stay home because of a small nail polish, it was the last FedEx delivery attempt and the FedEx driver didn't want to give it to him or anyone else but me. I received 100 times more expensive things without such a hustle. If Hermes has such strict delivery options they probably need to provide an option to choose a time frame for delivery, because I doubt someone would like to sit in front of the door waiting for a delivery. I was supposed to receive my order 3 days ago, but couldn't change delivery to pick up at FedEx location because there was a restrictions placed for my order. If you order from Hermes be ready to fight to receive your order which you already paid for.
Helpful Report
Posted 8 months ago
The staff at Hermes Amsterdam store believes that they are so exclusive - they don’t care about the customer Compared to other luxury brands - Hermes is worse experience than a street vendor who does not care It took 40 minutes and nobody had even a care to answer one question that would determine if I would stay and wait I shop luxury brands regularly and I m never going to Hermes again Dior and Chanel provide incredible customer experience world wide Hermes is the opposite A combination of highly marked up merchandise, artificially created shortage of merchandise and complete lack of customer service - is not a good reflection on the brand
Helpful Report
Posted 9 months ago
Ordered a belt for my girlfriend. Arrived fine. It was the wrong size. I returned the belt through FED EX and asked for an exchange. This is where the trouble began. I owed an additional amount for the new (wider size). I asked to pay the diff and have it shipped. (It’s past her birthday now by 2 weeks ). Each time I called , I was put on hold for 10-15 minutes. I called 3 times. She called 2 times. I also emailed and asked the same. By the time we actually got a call, we were told that the replacement belt had been removed drone the cue and that they were out of this style. The replacement order had been confirmed and then cancelled. They said that they’d return my money and that I could reorder. What a mess. The customer service is broken. The people seemed untrained and simple. It’s isn’t their fault since they are in a broken system that doesn’t have enough help. Product is good. It should be , given the price $1000 belt. But what a shame that the customer service is so poor. Shame on this lousy company.
Helpful Report
Posted 10 months ago
I purchased a Hermes Apple watch and very expensive overpriced Hermes leather band from Hermes website for my wife's birthday. The watch also comes with a black Hermes sport band. The sport band is so large it would fit a gorilla. When I contacted Hermes customer service by email they replied that it should have come with two sport bands, i.e. sm/med and large. I then requested that they send me the correct sm/med band. After not getting a reply, I initiated a web chat and the Hermes chat rep told me they only supply one sport band and that I need to go to an Apple store and purchase the right size. Totally unacceptable customer service from an overpriced designer brand. We've dealt with other designers in the past, i.e. Michele, Rolex, and Burberry and never had a problem. We'll never deal with Hermes again.
Helpful Report
Posted 11 months ago
The problem with Hermes Boutique is that they think they can get away with forcing people to keep their mediocre stuff. Their stuff are SO overrated! Not worth coming in and spend $ on. Yes, they make it difficult for you to return because they know people realize the stupid purchase they just did when they get home and will return them. This is the only way Hermes makes any sales.. most people I know regretted dumping any $ there. I purchased a belt and tried to exchange a week later and the store mgr wasn’t going to do it. I stayed in the store until they do. I wasn’t going to let no one forced me to keep anything I don’t want. Customer service is very poor. They have nothing to be snobbish about… their stuff are soooo overrated.
Helpful Report
Posted 1 year ago
Customer service is not worth the time you spend, writing emails, replying to theirs, lousy static phone # and agents that have spelling problems. Just save your time and effort. They are not worthy of respect given.
Helpful Report
Posted 1 year ago
Do not buy from them. Criminals. Spent $700 on a bracelet that scratched after one use. Terrible customer service - even though I purchased online- their response was for me to bring it to a boutique. When I pushed back and said that was unacceptable- they said they couldn’t fix it because it was gold plated. And even though it was less than a month since I had purchased- they wouldn’t take it back (way to back your product) I will never even look at another Hermes product and will use every available outlet to let everyone know what a sham company they are!
Hermès 1 star review on 6th October 2022 Hermès 1 star review on 6th October 2022 Hermès 1 star review on 6th October 2022 Hermès 1 star review on 6th October 2022 Hermès 1 star review on 6th October 2022
Helpful Report
Posted 1 year ago
Corrupt as they come to buy a handbag you need to be profiled and vetted vriminsls
Helpful Report
Posted 1 year ago
I bought a watch for 1,500 dollars and never received the watch and it has been 2 months and Hermès will to return my money. Be very careful with this company as they are fraudulent online
Helpful Report
Posted 3 years ago
Stay away, I bought a bracelet returned it with the stickers still on them and these scammers returned without even having the decency to send me a reason for the return. I refused the item when it was delivered and they attempted to send it again for the second time
Helpful Report
Posted 1 month ago
Horrendous customer service, item was reported missing by UPS within hours of me placing the order. UPS informed Hermes immediately, but I was not made aware at all, I checked the tracking on the day the parcel was due and found out then. I emailed Hermes who ignored me, I emailed again, they responded stating that they were investigating, by which time Christmas had come and gone, and my partner had no present. I have called Hermes and demanded replacement or refund, to which they have said I need to wait for them to investigate with UPS and recover the money or item from them before they will reimburse me! I am sure this is unlawful. It is now two weeks later and still no replacement or refund. They do not respond to emails, or return calls that they say they will. All the while, my money is in their account accruing them interest. I am absolutely shocked that a large, premium company like this are running such a cowboy operation! I will never buy from them again, and now don’t even want the gift! Give me my money back!
Helpful Report
Posted 2 months ago
If I could go lower than one star I would. I Bought an umbrella, Pluie de h long, the website clearly states it will come gift wrapped in an orange bag. In fact there is no option for an extra gift wrap, only for a card. It came in bubble wrap. When I called (twice) to speak to customer services and request the presentation bag and ribbons, I was told they could not supply a bag and that I should travel four hour (to London) to speak to a store manager in person. Their solution was to buy another item which would come with a bag (!), return my item, or to search eBay. Not an acceptable level of product or service for this price point. Unhappy, will be returning their overpriced item, and clearly will not be recommending.
Helpful Report
Posted 3 months ago
“Worst after-sales service, worst refund policy.” They denied my return, stating that the tag is not attached to the ring itself. However, the tag is still there, and the package is in very good condition. They just tell you stupid things to avoid issuing a refund!!
Helpful Report
Posted 3 months ago
Stay clear of this service. They were supposed to delive a package I order from a major store. First day of delivery I supposedly wasn't there, despite me literally accepting another package from another service within 5min of their supposed attempt. Second day, I am waiting. A the time of the predicted delivery I receive an email, there was an issue with my adress. Check tracking, street was edited out. Mind you, it was shown in tracking the day prior. I am checking the email from the major store to verify - adress is shown correctly in the invoice. This begs the question, when did they lie? When they claimed to have done a delivery attempt? Or when they claimed my adress was missing? Both together obviously doesn't work. Since I saw the adress the day prior, I know they edited the entry in their system to obfuscate incompetence. This tale is still ongoing by the way. The email asked my to contact them. So I did, asking about the location of my package and the necessary steps, providing data, such as tracking number. Days pass, no response. In their WhatsApp service only their bot responds, not a living person. No one picks up the phone. When you work with Hermes, this is what you can expect. This is how they will handle your stuff. Stay far away from this trainwreck of a company.
Helpful Report
Posted 4 months ago
Stay away. Worst return policy EVER! I would give "zero stars" but the 2 different people I talked with on the phone were actually nice and moderately apologetic - I'm guessing it's not their fault the company has the atrocious policies they do. I paid $110 for a bronzer, and of course I opened it to try it on; the color was not at all what I expected. I first sent an email request for a refund and received a "form letter" telling me there were no refunds, and at the bottom, the email stated, "We look forward to your next visit with us." - Really?? I then called to request a refund (or even an exchange), but was told that because it had been opened, I could not. At the very least the company needs to provide samples of the make-up they are selling; they do for fragrances, why not make-up?? It's a complete sham. I will NOT be buying from here again and have told multiple other folks to stay away from the company!!
Helpful Report
Posted 5 months ago
Hermès is rated 1.5 based on 195 reviews