Hertz car hire. Reviews

1.6 Rating 20 Reviews
15 %
of reviewers recommend Hertz car hire.

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Anonymous
Anonymous  // 01/01/2019
Hired a car from Belfast city airport . They couldn’t have been more helpful . They really were amazing. I will definitely hire from them again.
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Posted 5 months ago
Rented Dodge Charger from Mountain Road Depot in Moncton, New Brunswick, Canada (as part of a package with travel agent). Manager was polite, helpful and efficient. Also gave advice on the best way out of town! Returned a week later as arranged: no problems whatsoever. A smooth and positive process.
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Posted 5 months ago
Very reliable- never had trouble with their cars. Easy to book on line.
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Posted 5 years ago
Stay away, avoid at all cost. They ruined our family Christmas holidays, our road trips were curtailed, zero quality control as cars we let out upon return with no service or cleaning, promises of a possible partial refund made by the service desk were reneged, we were given a total of 5 cars, 4 with defects over 3 days before driving off with something decent, we spent long hours at their hours. Never again
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Posted 1 week ago
I rented an electric car from hertz Heathrow airport, there scum is , when you return the car , the battery would not be exactly fully charged , so they tell you that there will be a small charge, and they work it for you , they told me that I have to pay £18.06, as you sigh on a piece of paper , you will be sighing for the rental super insurance, plus licence fee, which was a total of £73, when you send them e mails they don't answer you to explain why, so be careful and keep away from them.
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Posted 1 month ago
Don't rent from hertz , specially Heathrow airport, they are thiefs, taken money from my card , after I payed everything in full, and I'm still waiting for my refund , and it's been over a month ago when this happened, I payed twice for the same rental
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Posted 1 month ago
Please don't rent a car from Hertz, if so you will get the worst experience ever. I rent a car from Hertz London Gatwick on 23rd Jan and rental until 5th Feb. They gave me a faulty car, the screen flashing red warning - Parking Brake Not Functioning, Car need urgent service. They towed back the faulty car on 26th Jan, and confirmed it is a faulty car, will refund the rental and deposit. BUT They did not refund the fee at all, and charged the fuel from deposit. The rental is 13days but they towed back for 2days, no refund, and charged deposit. I tried to call Hertz Gatwick, the lady who picked up the phone call was extremely rude, said she doesn't have time to look into this case have to wait until next week, then hung up and will never answer my call anymore. I sent emails to customer service no reply. This is a SCAM company, I will contact my credit card to dispute. Everyone please step away from Hertz.
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Posted 1 month ago
complete con artists. Claimed I had a flat tyre, the day after I dropped it off and charged me £368 including admin and loss of use, AVOID
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Posted 3 months ago
Never take the car from Hertz, they are more than double the price of the market. If you are planning to book one at the airport, it is better to reach your destination by Uber and book through any other local company. Before you realize they are looting you, you will be well under a lot of money and will repent. I am telling you from my personal experience, that after paying over 4300$ in two weeks I realized the same could have been done maximum of USD 600. Never, Hertz, we get under the impression of Tesla and all through them but it is all a trap. Worst company to take car rental from. I took Tesla and lost my Key, I called the call center they told me USD250, and to take a replacement, when I went to take a replacement they charged me USD400 dollars for the key, and the person at Newark airport in the Gold member area was damn rude. When I said okay I will return the car, this person charged me a full week despite I returned in one day, I did not realize it earlier, but after a few minutes when left, ran back to him what he did. No apologies nothing, he just said "O" and then adjusted it. As if he is doing a favor to me. First, we stand in the queue every time for over an hour, where one person will be there who is least interested in working and above that charges you exorbitant money and loots you. My advise do whatever but keep away from HERTZ.
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Posted 3 months ago
I will never rent from Hertz UK again. First issue was the +2 hour wait to pick up my reserved car. Second issue was the inability to contact them on their emergency number when we had an issue with the car during our trip. The third issue was a £42.00 fee to simply contact me by email of a parking violation. This fee did not cover the parking violation, only their processing of the contact. I could understand a small fee, such as £5.00 or less, but £42.00 is ridiculous. You may want to immediately cancel your credit card after your trip to avoid being automatically charged.
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Posted 3 months ago
CarJet and Hertz. A marriage made in hell. They would not release the car at Belfast International Airport, because they would not accept cash, cheque, debit card or second party credit card for the deposit, leaving me stranded. They have now stolen £150 of my money which was paid online, as they will not give a refund either. Thieves and scoundrels. The icing on the cake was the staff's hubristic and contemptuous attitude to those who pay their paltry wages. The customer is definitely not king. Never again - daylight robbery.
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Posted 7 months ago
Having looked at the reviews before purchasing the service I should have been wiser. Advice DO NOT USE THIS COMPANY, these complaints are not just one off experiences. They make their money by thinking you are getting a good deal and then charge you for super cover insurance without your knowledge and then claim you have signed to say it was accepted when there was no discussion or reasoning. They also stated an extra driver could be added no extra cost and low and behold have charged for this. We already had full insurance and did not need any super cover and would not have accepted these changers. This was also done to another couple within the group. Their trust pilot is full of people complaining of the same issue. They acknowledge and say they want to make sure this never happens again. Yet this has happened to me and others from the group. I’m out of pocket to the tune of £216 plus the additional charge for another driver after it being said there was no extra charge. You’re scamming your customers out of hundreds of pounds. The customer service replies are shocking and I’ll be complaining to the financial ombudsman to process my complaint and protect other people against getting scammed.
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Posted 8 months ago
Frankly dishonest at the Hertz Marble Arch location in London. Was blatantly lied to (by a Manager, no less) regarding the one-way fee assessment. I was deciding whether to return the car to Marble Arch itself, or to my point of ultimate departure, London City Airport, a mere 2.4 miles away. The manager Manpreet assured me that the fee to be assessed would be a mere ten pounds, and that I should ignore the 166.66 pound fee that was quoted. When I questioned her as to whether that was really true, and shouldn't I trust what was in black and white before me, she actually acted offended and assured me multiple times that she would personally see to it that I was charged only ten pounds. I foolishly took her at her word. Well, as you might imagine, that was all simply a lie. For the grand "privilege" of dropping the car a mere two miles from where it was rented, I was charged an additional 211 dollars. All told, my 38 hour rental was more than 700 dollars. Additionally, the car class I reserved was not available, and they were deceptive as to the up charge for a different car (She offered an "automatic car at no additional charge," but when I said no thanks, I prefer ma manual, she did not clarify that the manual *would* incur an up-charge--it's on me for not checking that, but poor customer service in any event). When I called to ask about the manager's misrepresentations, I was treated rudely and condescendingly by staff. A miserable rip-off of an experience. Avoid at all costs.
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Posted 9 months ago
Rented a car and when I took it, no one even bothered to show me around to show ne any damages. When I return it, they told me that I scratch one if their alloy wheel.The scratch is very tiny and non noticeable and it has been there since I took the car. It is very unfair for charging specially when everyone is struggling at the minute with increase cost of living. I took a video when I started to rent the car but if course apparently they can’t see anything on it! Charging me £450!!!! Disgusting.. no one makes money from stealing..the lady was so arrogant as well! Dont waste your time with them!
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Posted 1 year ago
AVOID! Awful Customer Service! I rented a car from Hertz at a location in Richmond Hill, Ontario, Canada for a total of 9 weeks. The car broke down during the rental period and I had to take it to a local garage for a temporary repair. I took the car back to Hertz at the same location to exchange for another car when I returned to Richmond Hill. I swapped for a replacement car to carry on with the rental agreement. My credit card was debited the full amount half way before the rental period finished which was unusual. Then the same amount was taken out from my card the day after I returned the replacement car. I was told I would be given an invoice the day I finished the hire but that never came. I was effectively charged twice for the same rental transaction of the 9 weeks. Customer Service in Hertz is disgraceful! The staff at the hire location made no attempt to help me. The manager there simply gave me their customer billing telephone number for me to file a complaint. The customer Service and billing information telephone numbers are constantly blocked. Many attempts later I got through to the billing department and I had to press the person to give me a case reference for the complaint as she was unwilling to comply. Eventually I was given partial refunds rather than a full refund. I was over 700 Canadian Dollars out of pocket. I pursued this matter further by email with their customer service but no explanation and reason was given why this amount is retained. They simply said that there will be no further refund. I was made to feel that it was a favour they had done to have let me swap the car for a replacement and that I was able to make use of the car which I paid rent for. They never refunded me the cost of the repair although I did give them the invoice from the garage. Or have they apologised for the inconvenience of the break down and the aggro the whole thing has caused me. So you have been warned.
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Posted 1 year ago
Twice used and twice had trouble with deposit refunds. First time we were told our deposit was being taken because of missing accessories even though there were no accessories to start with, as we were still in London we ended up going into a branch and when they couldn't figure it out they escalated it and we got our refund back. This time they said our deposit would be refunded upon return of the car but 2 months later no refund, the bank hasn't receieved any payment from them and Hertz won't return emails. They also gave us false information about a fuel deposit we were told we were required to pay and would be refunded which they now say was optional and won't be refunding it. In disbelief that such a big company does this and don't understand how a company that does this to customers is still up and running.
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Posted 1 year ago
Extremely poor customer service. Did not receive the vehicle I had received for over 2 months. Vehicle was dirty. Most horrible part vehicle was defective. Very dangerous. Had to spend time at a mechanics shop on my vacation because Hertz neglected maintenance and sent me and my family out on the road with a dangerous vehicle. When returned, they wanted to charge extra for cleaning fees. My attorney should have a field day with this one!
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Posted 1 year ago
My advice - never hire a car from Hertz, because it hurts! I have hired hundreds of cars around the world and never once had an issue. Then came Hertz UK. I was charged for a crack in the windscreen that grew that was not caused while I was driving. The local depot assured me they would lodge my issue, but they didn’t. I was immediately sent an invoice. I tried to call their customer service but could not get a hold of them. Sent an email, but nobody responded. I completed their auto feedback request, in which they ask if I wanted to be contacted regarding my feedback. I indicated yes, but, you guessed it, nobody called back. My advice would be never hire anything from Hertz!!!!
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Posted 2 years ago
The ‘manager’s special’ is special for all the wrong reasons. The policy seems to be to send out the least desirable vehicle as the special. The desk staff at MCO we’re unsympathetic, and just wanted to sell us an upgrade.
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Posted 2 years ago
I had pre booked a car at Birmingham airport and went to the Hertz desk there to pick it up. They checked their address system but could not find me on i and so they refused to let me have the car. Apparently they use a system from Experian which does not recognise my address. I happen to live in the Highlands of Scotland and have done for a considerable time. The agents at the Hertz desk were not at all helpful and just kept saying that I could not have the car I had already paid for. This was despite the fact that I had my passport, driving licence and had a DVLA code for them to check my licence. I was therefore stuck in Birmingham airport and had to ask my son to drive over 50 miles to collect me. Other car rental firms would hire me a car but the cost as a 'walk up' was ridiculous (350+). It is clear that the Experian system that Hertz use is incorrect and I would therefore advise anyone to avoid hiring a car with them.
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Posted 5 years ago
Hertz car hire. is rated 1.6 based on 20 reviews