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heylo Housing Reviews

3.5 Rating 38 Reviews

63 %

of reviewers recommend heylo Housing

Company Reviews

3.5

Based on 38 reviews


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Email:

info@homereach.org.uk

Location:

Design Centre East, London,
SW10 0XE

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely bad to the bone company..Corrupt money laundering greedy company. Please do not buy a home with them. It has cost me a fortune to sell my shared ownership flat. Totally incompetent company. The incompetence almost cost me my new home I was purchasing on the 11th hour.”

Posted 5 years ago

“Would definitely recommend Heylo housing for those on a lower income. An easy and affordable way to get onto the property ladder!”

Posted 2 years ago

“Absolutely Terrible company. That is the best I can describe Heylo before going into much more detail. We made a big decision to buy a shared ownership property with Heylo Housing in January 2017, and our experience with them made our (eventual) move to our new home one of the most stressful experiences of my life, and to date, all of our issues still haven't been resolved despite living in the property for over four months now. We have had various problems with Heylo since the start of our home buying journey. When we first looked at our property, no carpets were installed, and we were told directly from Heylo that all flooring / carpets would have to be provided by us. We spent a few weeks gathering quotes and prices to lay carpet in the whole property, only to be told that Heylo are the ones that would be installing flooring. A waste of a number of hours. We were selling our old house, and we finally had a buyer who wanted to move in in May. I spoke to Heylo a few times, and they advised us that all of their paperwork was in place for May and we could exchange contracts on the same day we sold our current property. After a number of phone calls to Chloe who was dealing our purchase and contracts, and after we had completed the sale of our old address, we were told our new property wasn't ready. This resulted in my partner and children having to live in another house for a number of weeks, whilst I tried to sort the mess that heylo had left us in. Phone calls would then go unanswered, or we would receive a call back at the end of the day when it was too late to sort anything. Eventually after two weeks we were told everything was good to go, and we could move in at the end of that week. However, because of a changeover in their contracts, they'd stated the incorrect price of the property on their contract which needed to be rectified by our solicitor before the completion could take place, which then delayed us further by another 2 weeks. Heylo are completely inept at what they do. I wish I could say that our nightmare was a one off, but our neighbours all seem to have had the same problem with them. Their staff are completely unhelpful on the telephone, and thats if you can manage to get them on the phone in the first place, as most calls go unanswered. Even leaving messages doesn't result in a call back. Some of their staff have terrible attitudes, mainly Chloe who we had to deal with on a daily basis, who seemed to think it was our fault that the purchase hadn't gone through, even though it was the mistake with their paperwork and delays with their solicitor (Pinsent Mason's.) All in all, we have had a horrible experience with them, and our troubles are still far from over. Due to it being a new build property, there are obviously one or two snags which need to be rectified which were notified to both Heylo and Redrow Housing within a week of us moving in. It is now over 4 months since we bought our house, and 10 months since we originally put down our deposit to secure it, and the snags still haven't been addressed. Again, we are dealing with lack of communication and complete avoidance of our phone calls. If I could give any advice, it would be, do not use this company. That dream house might seem wonderful, but if Heylo are dealing with any part of it, expect months of problems and stress, and a hell of a lot of phone calls that will no doubt be unanswered.”

Posted 6 years ago

“Such a brilliant way for people like myself to get on the property market. Without Shared Ownership I really would have struggled to buy my first home, if anything it would have been close to impossible! Heylo have been brilliant, so helpful and professional. I've recommended to everyone I know!”

Posted 2 years ago

Hi Chelsea, Thank you very much for taking the time to share your great experience with us and for the recommendations. We’re thrilled to hear we provided you with a brilliant, helpful and professional service throughout the purchase of your first home. We wish you all the best in your new home. Kind Regards, The team at heylo

Posted 2 years ago

“I was able to purchase my first house through Heylo with the shared ownership scheme. Right from the start Heylo ensured that I was kept up to date with the progress and as a welcoming present I was greeted with a lovely hamper. Thanks to Heylo I am now a homeowner.”

Posted 3 years ago

Hi Jo, We really appreciate you taking the time to leave us your kind comments in this fantastic 5-star review. We’re thrilled to hear we were able to help you onto the property ladder, keeping you informed throughout the process. It’s a pleasure to hear you enjoyed your welcome hamper and we very much hope you’re settling in well to your new home. All the best, The team at heylo

Posted 3 years ago

“I’m desperately trying to sell my shared ownership house that I own with Heylo. First of all they say that I could sell the whole or my share of the property, what ever best suited. Then told that a buyer could buy more shares if wanted. Then told on the share I had could be sold, and yesterday told that I could only sell the whole house. Can never get hold of any one on the phone and if I do they have now clue! Rude and won’t help. I’m stopping my direct debit just in the hope that some one will call me so then I can talk to them!”

Posted 4 years ago

“Thanks to Heylo (and builder Russell Armer Homes) I managed to achieve what had only been a dream.....owning my own home. Their shared ownership scheme worked out far cheaper than typical mortgage or renting. The application forms (including local council qualifications) took a little time to complete but Tim at Heylo was on hand to support throughout the process. The lease paperwork was clear and easy to understand, including the breakdown for monthly costs and how to increase ownership to 100% in the future. Overall very happy to have discovered Heylo and been lucky enough to find a lovely property with their help.”

Posted 2 years ago

Hello, We really appreciate you taking the time to share your great experience with us in this fantastic 5-star review. We’re delighted to hear you were happy with our service and that we supported you successfully throughout the purchase of your new home. It’s brilliant to hear you are happy with your new home and we wish you all the best. Kind Regards, The heylo Team

Posted 2 years ago

“Easy and smooth process”

Posted 2 years ago

Hello, Many thanks for taking the time to leave us this fantastic 5-star review. It’s a pleasure to hear we were able to make the purchase of your new home an easy and smooth process and we very much hope you are settling in well. Best wishes, The team at heylo

Posted 2 years ago

“Using Home Reach and part buy - part rent, purchase process was very straightforward and easy. Sales team was extremely helpful and I cannot fault them.”

Posted 2 years ago

Hello, We really appreciate you taking the time share your great experience with us. We’re delighted to hear we were able to make the purchase of your new home a straightforward and easy process, providing you with helpful and faultless service throughout. We wish you all the best in your new home. Kind Regards, The heylo Team

Posted 2 years ago

“Yes very helpful through the whole Process great service from Linden site managers and everyone involved. Would recommend!”

Posted 2 years ago

Hi Connor, Many thanks for taking the time to leave us this great recommendation and fantastic 5-star rating. We’re thrilled to hear we were able to make the purchase of your new home a straightforward and easy process, providing you with helpful service throughout. We very much hope you are settling in well. All the best, The team at heylo

Posted 2 years ago

“We are first time buyers and heylo have been brilliant supporting us through the process. We recieved a lovely welcome hamper and the after care has been fantastic. A lovely lady Julie checks in regularly to make sure everything is going well and we are happy.”

Posted 2 years ago

Hello, Thank you very much for taking the time to share your great experience with us in this brilliant 5-star review. It’s such a pleasure to hear we were able to support you successfully throughout the purchase of your first home. We’re thrilled to hear you enjoyed your welcome hamper and we wish you all the best in your new home. Best wishes, The team at heylo

Posted 2 years ago

“Purchased the property on shared ownership and received a first class service from start to finish from all those involved. Everything went according to plan with no problems. Also to receive a wonderful hamper was an added bonus.”

Posted 3 years ago

Hello, Many thanks for taking the time to share your great experience with us in this fantastic 5-star review. We’re thrilled to hear we were able to help make the purchase of your new home as straightforward and as hassle free as possible, providing you with first class service throughout. It’s also brilliant to hear you enjoyed your welcome hamper. Take care and all the best, The team at heylo

Posted 2 years ago

“Heylo have been very helpful and friendly and have helped the process go smoothly, would recommend”

Posted 3 years ago

Hello, We really appreciate you taking the time to leave us this brilliant recommendation and fantastic 5-star rating. We’re delighted to hear we were able to help make the purchase of your new home a smooth process, providing you with a helpful and friendly service throughout. We wish you all the best in your new home. Kind Regards, The team at heylo

Posted 2 years ago

“Great communication and very friendly. I was a first time buy with a lot of questions and Heylo answered all of them! Thank you :) Then Heylo sent me a hamper to welcome me into the home - so kind!”

Posted 3 years ago

Hi Georgia, Many thanks for taking the time to share your kind comments in this positive review. We’re delighted to hear we provided you with excellent communication throughout the purchase of your new home, keeping you informed throughout the process. It’s such a pleasure to hear you enjoyed your welcome hamper and we wish you all the best in your new home. Kind Regards, The team at heylo

Posted 3 years ago

“My experience with Heylo has been extremely positive. Heylo have been professional, welcoming, helpful and friendly. The welcome hamper added such a personal touch. Overall, I've received a positive experience from Heylo and would recommend them with helping to get on to the property ladder 😀”

Posted 3 years ago

Hi Emma, We really appreciate you taking the time to share your great experience using our service and leave us this fantastic recommendation. We’re thrilled to hear we provided you with a professional, welcoming, helpful and friendly service throughout the purchase of your new home. We very much hope you’re settling in well to your new home. Best wishes, The team at heylo

Posted 3 years ago

“I just recently brought a property with Heylo housing’s shared ownership scheme. Heylo have been extremely supportive and informative every step of the way. l cannot fault their processes during the purchase and aftercare team. Received a great hamper on completion and Pierre one of the aftercare team member was great with a follow up call to see how we had settled in. Overall, I would highly recommend Heylo housing and the shared ownership scheme, it has allowed me to get on the property ladder when otherwise I would of struggled and has meant my mortgage and rent payments are within my financial capacity.”

Posted 3 years ago

Hello, Many thanks for taking the time out of your day to leave us this fantastic 5-star review and glowing recommendation. It’s such a pleasure to hear we provided you with a supportive and informative service throughout the purchase of your new home, we’re also delighted to hear you enjoyed your welcome hamper. We’ll ensure your kind words are passed on to the aftercare team and we’ll let them know to keep up the brilliant work. Take care and all the best, The team at heylo

Posted 3 years ago

“We purchased first home with haylo, everything was really smooth and efficiently handled the welcome hamper was a bonus.”

Posted 3 years ago

Hello, Thank you very much for taking the time to rate us and amazing 5-stars. We’re delighted to hear we were able to make the purchase of your first home a smooth and efficient process. We’re also delighted to hear you enjoyed your welcome hamper and we wish you all the best in your new home. Best wishes, The team at heylo

Posted 3 years ago

“The journey with Heylo was really good from day one! Very helpful and informative! Would definitely recommend them! We are now in our beautiful new home feeling blessed!”

Posted 3 years ago

Hi Lily & Neil, Many thanks for taking the time to share your great experience with us and leave this brilliant recommendation. We’re delighted to hear we provided you with a helpful and informative service throughout the purchase of your new home. It’s such a pleasure to hear you’ve settled in well and we wish you all the best. Take care, The heylo Team

Posted 3 years ago

“From the moment we opened the door to view our new home, to closing the deal Home Reach have been attentive and supportive to all our needs. A fantastic, personal service. Thank you.”

Posted 3 years ago

Hi Michael & Denise, Thank you very much for taking the time to share your great experience with us and rate us an incredible 5-stars. We’re delighted to hear we were able to make the process of purchasing your new home as straightforward and as hassle-free as possible, providing you with attentive and supportive service throughout. We wish you all the best in your new home. Kind Regards, The team at heylo

Posted 3 years ago

“We bought our home through heylo on a shared ownership scheme. We couldn’t be any happier! The rents are low cost. They include buildings cover so one less thing to worry about, iv even been able to pay this monthly with my rent, which is just great! The team at heylo are extremely helpful! If your stuggling getting onto the property ladder then try shared ownership through heylo you wont be disappointed!”

Posted 3 years ago

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heylo Housing is rated 3.5 based on 38 reviews