HIFI Corporation Reviews

3.6 Rating 347 Reviews
C-
Happiness Grade

HIFI Corporation have a Customer Happiness Grade of C-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A-

Price - Excellent

85.71%
Industry Average
Tshegofatso Baloyi I bought a laptop from Audrey. The price was good for the laptop , it works very good . I also got the help very quick, it did not take time . Everything was good.
- Tshegofatso Baloyi
I got excellent service with no questions asked booked for house call n my TV was fetched , it was unrepairable so good news I got my credit back got a new TV too my 50" got me a 55" at a good price too the service the service was good kind and very adviserble thanks at The Glen store.
- Ida
I returned my Skyworth TV for repair within the period of warranty and I got excellent service with no questions asked booked for house call n my TV was fetched , it was unrepairable so good news I got my credit back got a new TV too my 50" got me a 55" at a good price too the service the service was good kind and very adviserble thanks at The Glen store.
- Ida
A-

Delivery - Fast

80.00%
Industry Average
Great service by sbonelo, delivery is always on time, fair and affordable prices.
- Anonymous
Best service and product knowledge from Beyoncé Ndlovu… slight issue I had with delivery charges, as the customer I felt the value of items I wanted to purchase deserved free delivery so I decided to leave the items and go to another store that offers free delivery.
- Anonymous
I bought a bed on the 10th of August 2021 and it was delivered on the 13th of August 2021 literally within 3 days. Thabiso and his delivery partner were really helpful in placing my bed and it had no fault. I'm happy 😊.
- Nangamso Xala
F

Returns Process - Difficult

0.00%
Industry Average
Returns is the worst services more especially when you have bought online.
- Anonymous
F

Refunds - Difficult

22.50%
Industry Average
Still waiting for my refund from November 2023
- Leon Pather
I bought a TV from Springfield branch and salesman told to take out extended guarantee few months later it broke it takes them time to collect each time almost plus minus 2 months it broke now forth time ND my sister having problems wid tv again more than week not picked up the manager don't want to answer his calls ND to return call the service department Kady says that she can't transfer me to manager but will give him message and he don't care to call me I had faith and as a customer read reviews about you guys was best but my situation that my sister is experiencing it is the worst and did not expect this from such a recognized company with a good reputation to do this to me the staff ND management is terrible ND don't help wid situation I want them to replace tv wid another brand or to refund me the price of tv I paid with the extended warranty I took out plz help I can't get help from your useless management team in Springfield Park wer I purchased tv ND your saleman convinced me to buy that brand ND to extend warranty ND she got grandchildren who like to watch TV each time tv goes for repair it be like 2 months for them to pickup ND repair it ND return children don't understand this to be widout tv so long each time because they don't give a loan set can u plz respond to me urgently O844791111 my number so I no wat is happening to help my sister in this situation
- Harold ramkisoon
Bought a Russell Hobbs coffee perculator online. Got delivered yesterday and not working properly. Went to Secunda store and no stock. Have to wait 5 to 7 days for a refund.
- Jan Mocke
92.52%
Industry Average
HIFI Corporation wonder park Great service received from Nkosi and Simphiwe Sent
- Khuliso
I got the best service ever from Ruphus,Busi and Lydia I will definitely come back.
- Anonymous
Thanks to Keneilwe, Mabopane branch, friendly and great service 🙂
- Eric Sadiki