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High Speed Training Reviews

4.7 Rating 27,892 Reviews

98 %

of reviewers recommend High Speed Training

Company Reviews

Product Reviews

4.7

Based on 27,892 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About High Speed Training:

We provide high-quality, certified training courses to help your business comply with legislation and ensure your employees are up-to-date with relevant training.

We have over 160 courses in a range of subject areas, including Food Hygiene, Health and Safety, Professional Skills, Health and Nutrition and Safeguarding People. Our range of courses is continually expanding so keep checking back for updates!

Visit Website

Phone:

0333 006 7000

Email:

reviews@highspeedtraining.co.uk

Location:

High Speed Training Limited, Riverside Business Park, Dansk Way,
High Speed Training Limited, Riverside Business Park, Dansk Way
Ilkley
LS29 8JZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disagree with some of your statements.”

Posted 3 years ago

Hello, Thank you for your review and your feedback, we really appreciate it! I'm sorry to hear that you didn't agree with some of the statements within the course. We'd love to hear a little more about what you didn't agree with and I will pass this feedback onto our content team. If you could please contact our Support Team, that would be really helpful: support@highspeedtraining.co.uk / 0333 006 7000. We're here Monday through Friday, 9am - 5pm.

Posted 3 years ago

“This is still far too slow. An option to read quicker or skip would be appreciated.”

Posted 3 years ago

Hi Graham, thank you for your review! I am sorry to hear you felt the course was too slow even on the fastest setting. I am sure you can appreciate the responsibility we have as a training provider to ensure our users are taking the time to read and understand the information in front of them. I do however appreciate some people absorb information faster than others. I have passed your feedback onto the relevant teams to see if there is anything we can do for future users. Our e-mail address is support@highspeedtraining.co.uk. If you need anything else, please don't hesitate to contact me directly. Kindest Regards! Kaz (Customer Support, High Speed Training)

Posted 3 years ago

“The training was quite slow, I didn't find the voice over to be very engaging. Once I worked out how to change the settings it was better”

Posted 3 years ago

“abcdefghij”

Posted 3 years ago

“Good efficient process. Would improve the visuals as many of the photos demonstrate poor manual handling principles and risk assessments”

Posted 3 years ago

Hello Jenny! Thank you for your review and feedback, we really appreciate your comments! I'm sorry to hear that you found the pictures to demonstrate poor principles. We're always looking to improve our services and if you could please let us know in particular which modules or page numbers that you saw these pictures, that would be really helpful for us moving forward. If you'd like to contact us, you can call: 0333 006 7000 or e-mail: support@highspeedtraining.co.uk with your suggestions. Many thanks! Kaz (Customer Support, High Speed Training)

Posted 3 years ago

“was a bit long”

Posted 3 years ago

Hello, Thank you for your review and your feedback, we really appreciate it! I’m sorry to hear that you felt the course was too long. The course is a very in depth course and covers a lot of necessary topics in order to ensure that the learner has met the UK and EU legal requirements. The course can be spread out over several sessions, and doesn’t have to be completed in one go which may help in terms of the length of the course! If you need anything else, please don't hesitate to contact us directly. All the best! Nicola, (Customer Support, High Speed Training)

Posted 3 years ago

“I found the presentations slower than necessary.”

Posted 3 years ago

“reasonable training”

Posted 3 years ago

“hard to concentrate as very long”

Posted 3 years ago

“Found difficult using as kept having to log I several times , taking it longer to complete”

Posted 3 years ago

Hello, thank you for review and feedback. I’m sorry to hear that you found it difficult to complete your course. I have had a look into this and can see no issues with the course itself. Internet connection or browsers may have contributed to your difficulties. If you do experience any future issues, please do contact our support team and they will be able to help you check your connection and browser and resolve the issue. If you need anything further, please don’t hesitate to get in touch! Kindest Regards, Kaz (Customer Support, High Speed Training)

Posted 3 years ago

“Assessment was not easy to do on small screen and I was not able to change some of my answers having reread questions”

Posted 3 years ago

Hi Linda, thank you for your review and feedback! I’m sorry to hear that you struggled to do the assessment on a smaller screen. Zooming in onto the device may help if you decide to retake the assessment. You can retake the assessment as many times as you like free of charge! I hope this helps, but if you have any queries, please don’t hesitate to get in touch directly. Kind regards, Kaz (Customer Support, High Speed Training)

Posted 3 years ago

“The course was fine. Had big problems with the program yesterday...it kept kicking me off, hence 3 stars. Had to continue and complete this morning.”

Posted 3 years ago

Hi Cathy, thank you for taking the time to leave us your review and feedback! I’m sorry to hear that you had issues accessing your course. I have had a look and there were no issues with the course itself yesterday. Sometimes if you are getting logged out, it can be due to an internet issue or a browser issue. If you do experience any more issues like that, please don’t hesitate to call us on 0333 006 7000 and our support team will be able to do some troubleshooting with you to get to the root of the problem and help you resolve it. Thank you again! All the best, Kaz (Customer Support, High Speed Training)

Posted 3 years ago

“I found this training provided conflicting advice ie avoid using chain commands then providing examples of them on the next page.”

Posted 3 years ago

Hello Carol, Thank you for your feedback. I have passed on your comments to our content team to have a look into and as soon as they have got back to me I will email you directly. I will be in touch as soon as I hear back from my colleagues. Congratulations on completing your course! If you need anything in the future at all, please don't hesitate to contact us directly. All the best, Nicola (Customer Support, High Speed Training)

Posted 3 years ago

“OK but a little disappointed with some of the content, seems to repeat itself.”

Posted 3 years ago

“I thought the content of the course I studied was thorough and relevant. I am not keen on the format and pace of the training, especially when 'reviewing'. I suggest once each module is complete, that the review sections have the timer taken off, or even better, provide learners with copies of all completed slides, enabling pre-test revision at their own pace. Furthermore, copies of PDFs of the content would be very useful to have access to after completing the training if something needed to be checked.”

Posted 3 years ago

Hello John, Thank you for your review! I’m really happy to hear you found the content to be thorough and relevant. Unfortunately, the course material is unavailable to print or be provided in a PDF format because each course is 100% online and interactive with moving images. There is also a risk that learners may refer to the information in the future when legislation has changed unfortunately. Even after you have completed the course and passed the test, your login details will remain valid for 12 months so you can login again in the future if you need to refer back to the course material. To do this, simply log back in and click "Previous" in the modules until you've reached the pages that you want to review. There shouldn't be any timers throughout our courses, you are able to stay on a page for as long as you want even after the voiceover has stopped. Congratulations on passing the course and if you require any further information, please don’t hesitate to contact us directly on 0333 006 7000 or support@highspeedtraining.co.uk Kind Regards, Nicola (Customer Support, High Speed Training).

Posted 3 years ago

“Few issues. Got there in the end.”

Posted 3 years ago

“I did get a few questions wrong, however, I did not understand why they were wrong. I did ring your service to check, but it would have been helpful if you system explained why the answers were wrong, as even when I went back to review the section it was still not clear. More simplistic approach would have been preferred on a complicated topic.”

Posted 3 years ago

Hello, thank you for your review and feedback! The reason we don’t show the correct answer if you have got a question incorrect is because we encourage our learners to recap on the areas where they went wrong to ensure they fully understand the material, and I am sure you can appreciate the responsibility we have as a training provider to ensure our users truly understand the information and course material in order to pass the training and receive their certificate. Our support team are on hand to help if you really do get suck and will guide you to where to obtain the information needed. I will certainly pass this feedback on though! Should you need anything in the future, please don't hesitate to contact us directly. All the best, Kaz (Customer Support, High Speed Training)

Posted 3 years ago

“informative”

Posted 3 years ago

“please let people go through at the own pace. i read very quickly. having to wait each time for "next" button was annoying.”

Posted 3 years ago

“It was very factual, found it abit boring as there was no interaction during the presentations.”

Posted 3 years ago

Hi Harry, thank you for your review and feedback, we really appreciate your comments! I'm sorry to hear that you found the course to be a bit boring. We design our courses to be engaging, thorough and challenging, but we are always looking to improve our training! I have therefore passed on your feedback onto the relevant team. Thanks again! Kaz (Customer Support, High Speed Training)

Posted 3 years ago

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High Speed Training is rated 4.7 based on 27,892 reviews