High Speed Training Reviews

Name: High Speed Training
Address: High Speed Training Limited, Riverside Business Park, Dansk Way, High Speed Training Limited, Riverside Business Park, Dansk Way, Ilkley
Rating: 4.74

4.7 Rating 28,634 Reviews

98 %

of reviewers recommend High Speed Training

4.7

Based on 28,634 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About High Speed Training:

We provide high-quality, certified training courses to help your business comply with legislation and ensure your employees are up-to-date with relevant training.

We have over 160 courses in a range of subject areas, including Food Hygiene, Health and Safety, Professional Skills, Health and Nutrition and Safeguarding People. Our range of courses is continually expanding so keep checking back for updates!

Visit Website

Phone:

0333 006 7000

Email:

reviews@highspeedtraining.co.uk

Location:

High Speed Training Limited, Riverside Business Park, Dansk Way,
High Speed Training Limited, Riverside Business Park, Dansk Way
Ilkley
LS29 8JZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well layed out and easy to understand thanks Vickie will come and use again if requred”

Helpful Report

Posted 7 years ago

Thank you so much for your review and kind words! I was just wondering if you are happy to possibly revise your star rating as 3 Stars, or less, is considered a "Negative Review" and can affect how other customers view our training. To do this, please refer back to the "Congratulations" e-mail that you received when you finished the training. If you re-review the course it will change your star rating. If you'd like any other information, please feel free to contact me directly on 0333 006 7000 or support@highspeedtraining.co.uk. We're here Monday through Friday, 9am - 5pm. Many thanks in advance and have a lovely day. Abby Eden (Customer Support, High Speed Training)

Posted 7 years ago

“Very disappointed the certificate does not indicate how many hours the course counts towards CPD”

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Posted 7 years ago

“I did consider that there were two answers correct for three or four questions and, being able to select only 'one' box was marked incorrect. For example; The slip question, I was torn between carpet and, uneven ground and answered uneven ground but I suppose the definition is, one is a slip and one a trip. I did however find the course content and, as a refresher to previous courses was very beneficial and, the statistics very enlightening.”

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Posted 7 years ago

Hi Stephanie, thank you for your review and feedback, we really appreciate your comments! I'm sorry to hear about your experience with the questions. You are right though, one is a slip and one is a trip and the questions are trying to differentiate between the two. I’m really glad to hear that you did still find the course beneficial and if you ever do need anything in the future, please don’t hesitate to contact us directly. All the best! Kaz Murray (Customer Support, High Speed Training)

Posted 7 years ago

“The whole thing was abit to long to be honest.”

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Posted 7 years ago

“''The Act does not require the person to be under medical supervision to be protected. So, for example, *a man who chooses to live as a woman but has not undergone any medical procedures would be covered by the Act.'' *a transgender woman who chooses to live as a woman but has not undergone any medical procedures.. A transgender/transsexual woman is not by definition a man. Some of the language used in this course is not correct.”

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Posted 7 years ago

Hello there, thank you for leaving a review! We really appreciate your feedback. I have forwarded your concern to our Product Team so they can alter the wording of this. Thanks again for bringing this to our attention. If you do wish to discuss this further, please don't hesitate to give us a call on 0333 066 7000. Many thanks, Lizzy (Customer Support, High Speed Training)

Posted 7 years ago

“People used for visual reference have what looks like inappropriate footwear on (converse type pumps)”

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Posted 7 years ago

Good Afternoon John, Thank you so much for taking the time to leave your comment. Your feedback is very much appreciated and has been passed on to our product team for their attention. Many thanks again, Angela Dillon, Customer Support Team.

Posted 7 years ago

“I found the constant update of dialogue very distracting whilst trying to read the paragraph above. Also found spelling error within the content which is unacceptable on a training module.”

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Posted 7 years ago

Hello Yvonne, thank you so much for taking the time to leave your comments. Any feedback, be it positive or negative is greatly appreciated and will be passed on to our production team. Thanks again and best wishes, Angela Dillon, Customer Support Team.

Posted 7 years ago

“it wasnt a bad experience at all, I thoroughly enjoyed the modules and the information given was correct, however, the assessment at the end was very poor. For my own confidence I would have welt better answering much more challenging questions to ensure that I add absorbed the information during the course.”

Helpful Report

Posted 7 years ago

Hi Joanne, thank you for your review and feedback, we really do appreciate it. I’m pleased to hear that you did enjoy the modules and the information provided. It’s really interesting to hear your feedback on the end assessment and with this in mind, I will pass on your comments to the appropriate department so that they can look into this and see if it is something that we can change for later versions of the course. Thank you again! Best wishes, Kaz Murray (Customer Support, High Speed Training)

Posted 7 years ago

“Overall the course was 'ok' but nothing i did not already know. My only constructive feedback is in one of the pics on talking to a young person, you show a man with his hand on the shoulder of a young girl. Whilst a re-assuring touch is always good, the pic could also be used to demonstrate grooming whereby an adult zones in on a child who is upset or sad and is showing inappropirate affection. Maybe another phot without the touching?”

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Posted 7 years ago

Hi Paul, thank you for your review. We really appreciate all forms of feedback, so I've passed your suggestion onto the appropriate team to see if it's something that we can look into and change for later versions of the course. Thanks again! All the best, Kaz Murray (Customer Support, High Speed Training)

Posted 7 years ago

“I would prefer to read at my own pace and move the tutorial on without having to wait for the reader to finish”

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Posted 7 years ago

“So far so good. Bit I haven't received it yet”

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Posted 7 years ago

Hi Gabriel, Thank you for your feedback. I can see that you completed your training on the 30/10/2017 @ 23:46. Your certificate was posted yesterday 31/10/2017 1st class and Royal Mail aim to deliver within 1 - 3 working days. In the meantime I have emailed a copy (PDF) to you. I hope this helps, Best Wishes, Angela Dillon (Customer Support Team ).

Posted 7 years ago

“Couldn't read the questions properly due to writing being to dark”

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Posted 7 years ago

Hello Richard, Thank you for taking the time to provide your feedback – it is very much appreciated. I am sorry to hear you couldn't read the questions properly but it is great to see you have completed the training and passed the assessment. I do hope the certification will help you in the future. Kind Regards, Angela Dillon (Customer Support, High Speed Training)

Posted 7 years ago

“A lot of common sense information provided did pick up some useful tips but not as many as I had hoped”

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Posted 7 years ago

“While I appreciate you cover a wide spectrum, taking 2 hours to listen to the full slide show is annoying taking into account the exam is 10 minutes and basic common sense. If you could abbreviate the slide show a little I may have taken more in as in the end just got feed up.”

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Posted 7 years ago

Hello, Thank you for your feedback – it is very much appreciated. We cover a wide spectrum to ensure the course meets best practice for food handlers and in order to meet legal requirements. I am sorry to hear you were disappointed with the duration of the course but I hope the certification will help you in the future. Kind Regards, Lizzy Newman (Customer Support, High Speed Training)

Posted 7 years ago

“I thought the course was too long winded. It went on for too long, particularly the introduction to each section.”

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Posted 7 years ago

Hi Susan, Thank you for your review and feedback, we appreciate it a lot. We really value the opinions of our customers so I've passed your comments onto the appropriate team to see if there is something we can do for future users. Thank you again and we wish you all the best in the future. Lizzy Newman (Customer Support, High Speed Training)

Posted 7 years ago

“I didn't have a bad experience... I said it was acceptable. I think the course was really really dull. Everything moved very slowly. However, it was acceptable. It communicated the information in a way that was... fine.”

Helpful Report

Posted 8 years ago

Hi David, Thank you for your review and your feedback. I’m sorry to hear that you didn’t enjoy your course, if you have any suggestions or further comments, they will be greatly appreciated. You can send any further comments or feedback to: support@highspeedtraining.co.uk / 0333 006 7000. We're here Monday through Friday, 9am - 5pm. Many Thanks, Abby Eden (Customer Support, High Speed Training)

Posted 8 years ago

“Great course, A little more expensive than others but the course is better. Only thing that I would consider is using cardboard backed envelopes to send certificates out, by the time it hit the doorstep it was in a state - it let down a good company.”

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Posted 8 years ago

“The slide show was too slow.”

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Posted 8 years ago

“Not a lot went wrong but I feel the course could have presented the material faster and in a more imaginative and memorable way. For example: - illustrations or examples of manual handling failures could better highlight the importance of correct manual handling; - mnemonics could be used to help the trainee better remember material from slide to slide; and - animating slides to introduce one point at a time, slowly, is frustrating and irritating for the quick and keen learner - why not let the individual step through bullets at their own pace. Also, I failed the first manual handling assessment v.4 question asking what would prompt a re-evaluation of risks. While I accept employee feedback is one reason, surely failed machinery would also involve re-evaluation if an operation is to proceed with minimal interruption. So - some ambiguity was present in the question and multiple choice answers.”

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Posted 8 years ago

Hello Bill, Thank you for your very in-depth and useful feedback. Our teams are always keen to learn from our users experiences. I have found the question in the quiz you are referring to. I have also flagged your response about the possible answers to the appropriate team, so they can review it. Thanks again for your feedback, it’s highly appreciate! Abby Eden (Customer Support, High Speed Training)

Posted 8 years ago

“Some question ambiguous”

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Posted 8 years ago

Hi Pete, Thank you for your review and your feedback, we really appreciate it! We'd love to hear your thoughts on the multiple choice questions to see if we can get those changed to benefit future users. If you could please contact our Support Team, that would be really helpful: support@highspeedtraining.co.uk / 0333 006 7000. We're here Monday through Friday, 9am - 5pm. Many Thanks, Abby Eden (Customer Support, High Speed Training)

Posted 8 years ago

High Speed Training is rated 4.7 based on 28,634 reviews